I can't play mp4 videos on my phone, my os is windows 7 64 bit edition Home premium

Please give solution for mp4 video and features audio .i cannot read the file mp4 video

Hi Srinivasan,

1. what happens when you try to play MP4 videos?

2. do you get an error message? If so, what is the exact message?

3. what application you use to play video files?

4 is the issue limited to any specific video file?

5 have have there been recent changes made on the computer before the show?

I suggest you to play the videos in Windows Media Player or Windows Media Center and check if it helps.

Change the music or default video player

Add media files to Windows Media Center

Play a CD or DVD in Windows Media Player

Types of files supported by Windows Media Center

Please get back to us with the information above to help you accordingly.

Tags: Windows

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