I can't remove the print picturesfrom queue...
I have a Photosmart C5180 all in one and a HP laptop on a wireless network. I've had no problems so far. I can't delete two images of the print queue, so I can not print anything else, until they are deleted... I tried all the solutions to this day in the forum, but cannot find the files listed in Windows 8. I downloaded the file "HPPSdr", but it does not work even when I say 'yes' when it asks me. I have unplugged the printer and the laptop to power and reconnected... I looked in the Administrative Tools Control Panel and can not find... I typed in the unsuccessful print spooler... I typed Run and Net Stop Spooler nothing helps... I looked for a program and files Services.msc - nothing. I think that Windows 8 is renamed everything and hidden it away, so we can find. Any help anyone can give me wil greatly appreciated. Thank you.
I'll give you a link to a specific document on your printer, but you almost everything he does. The only step you did not uninstall the printer and reinstall it. Still I recommend you read through this entire document "printer is in offline mode" since every step inside is exactly the same for the other printers that have stuck in the queue of print jobs. I never want to do a uninstall myself thus before you make sure that your printer is always connected to the same network as your computer or you will have a hard time to re - install.
I included a video on How to uninstall a printer in Windows 8 , but it looks like you know your computer very well so you need to may not be it. And to make sure you have everything you need, here is a link to full feature software and drivers for Photosmart c5180 on a 64-bit Windows 8 computer. I am interested to know what is happening.
Tags: HP Printers
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