I cleaned the print heads, but the printed letters are still coming from pale grey.

I have a HP Photosmart eStation all in one printer-C510a.  When I print the works are very pale.  I changed the ink cartrideges and cleaned the print heads.  Still very pale.  Any ideas what to do next?

Hi rab27,.

Thank you for visiting the Forums from the HP Support! I understand that when you are printing on your HP Photosmart eStation C510, the output is very pale, you attempted to clean the print heads and replace cartridges without success. In order to better assist you, what is the current operating system you use, Windows or Mac and what version?

I assure you, you are able to make a copy. Can make you a black copy with no problems?

Now we will make sure that you do not have the printer to print in black and white only. Please follow the steps listed below:

1. go to your Start Menu

2. Select devices and printers

3. right click on your C510 and access print options

4. click on the advanced option

5. in the section of the characteristics of the printer, make sure that it is not set to print in grayscale

Now, let's go and run HP print and Scan Doctor- designed by HP to offer users the features and troubleshooting problem needed to solve many common problems experienced with HP print and scan the products related to Windows computers.

If you have changed the printing preferences, ran the PSDR HP without success, please continue here: Troubleshooting print quality problems

I hope this helps, let me know the result.

Thank you

Tags: HP Printers

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