I converted a trial of Acrobat Pro XI for purchase, monthly subscription.

I tested Adobe Acrobat Pro XI.  Really liked.  Now I can't open any PDF without the notice of expiry of the upcoming trial.  I wonder if I want to continue or not.  When I say no, it just closes and the doc does not open.  When I click Yes, it asks me to sign-in request to what I'm doing and then the next page for the license key.  I don't have a license key, I bought a subscription?  I'm dead in the water and need help.

Hi rayk71342547,

Please uninstall Acrobat DC, and then install download your subscription from the link on this page: https://cloud.acrobat.com/acrobat.

This document provides installation instructions: Acrobat DC subscription | Download and install.

Best,

Sara

Tags: Acrobat

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