I downloaded Microsoft Fix It and need an answer please.

I downloaded the Microsoft Fix It program and after analysis of my pc, I have been informed that two users and two Antivirus programs were running,

causing the start-up and the problems of slow closure. As I can attest, I'm the only user and Microsoft Essentials Antivirus only

Windows7 and program that I can find.

Someone at - it an idea how I can find and remove the 'invisible' additional user and Antivirus program?

Your help would be much appreciated.

Thank you,

reltsen

Hi Sudarshan Bhatt,

In response to your response, I was unaware that there is more than one "Microsoft Challenge It".

I downloaded just the one I saw on the Microsoft page.

I found the Antivirus program, being a runway provided with Windows7 version when

I bought my laptop, and then I simply deleted program files.

With respect to the second "user", I found it following your steps, but unfortunately I could not be

deleted, the only choice that gave me was on ON OFF or TURN and when turned

off, Microsoft Fix It still referred to as it the other USER.

Thanks for your help, much appreciated.

Reltsen

Tags: Windows

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