I get the error message that my serial number is not valid...

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• I own 13 element to Win and just got my Mac Book so I downloaded the Mac version of 13 items and trying my serial number, but get the message that this serial number is not valid (I type the exact Win serial number I have my account

  Hello

  I have 13 element to WIN and just got my MacBook so I downloaded the MAC version of 13 items and trying to allow my serial number, but the message that this serial number is not valid (I type the exact Win serial number I have my account on the Adobe website)

  Since version 13 is no longer marketed, I will assume that you are since long TIME 30 days return policy

  You'll have to buy version 14 for your Mac... or install a software emulation to then run your program Windows on a Mac

• I get the message that my serial number is not valid.

  Hi - I need to install CS6 on my computer and I have a serial number that correspond to what I can find on my page of adobe. But the system will not be validated this number. What can I do?

  Solitaire

  You must contact Adobe Support by chat or phone when you have the serial number and activation problems.

  Here are some links to help get in touch:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/

• I downoladed and tried to install CS6 on my computer after that machine has been upgraded to Windows 10.  I get a message that says "serial number is not for the product." The drop-down list does not contain CS6 Design and Web Premium.  What should I do

  I downloaded and tried to install CS6 on my computer after that machine has been upgraded to Windows 10.  I get a message that says "serial number is not for the product." The drop-down list does not contain CS6 Design and Web Premium.  What should I do to get loaded and enabled on my computer?

  That fall down, and the serial number you provide must identify the previous version that you upgraded because CS6 is an upgraded version in your case.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• Xbox, I get the error message that my credit card is on as many accounts

  Original title: Xbox live gold case

  I get the error message that my credit card is on as many accounts as he may be, but I have no other account that uses it on my xbox, my subscription to xbox live was canceled for an unknown reason as well! I need help.

  Hello

  Your Question is beyond the scope of this community...

  I suggest that repost you in the Xbox Forums.

  "Xbox a Preview program FAQ.

  http://support.Xbox.com/en-us/Xbox-one/system/Xbox-update-preview-FAQ

  'Home'

  http://forums.Xbox.com/

  "Xbox forums.

  http://forums.Xbox.com/xbox_forums/general_discussion/f/3817.aspx

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  "Xbox Forums directory.

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  See you soon.

• I get the error message that I need to re - install UNCDMS. DLL. how to re - install UNCDMS. DLL?

  Original title: UNCDMS. DLL

  I get the error message that I need to re - install UNCDMS. DLL. how to re - install UNCDMS. DLL?

  By ErikEJ MVP, moderator of the Microsoft SQL Server Forum:

  Try to download and re-install Windows Desktop Search:

  http://social.msdn.Microsoft.com/forums/en-us/sqlce/thread/bd2ef3f6-e436-4241-B189-62928c8ec464/

• Whenever I do a right click on a file I get the error message that Windows Explorer has a problem and needs to close

  original title: problems of files

  Whenever I do a right click on a file I get the error message that Windows Explorer has a problem and needs to close.

  Sometimes, the problem is caused by a third-party extension. ShellExView can be useful to see what shell extensions have been introduced in the Explorer. Lire read on this topic, then scroll down to download the x 86 (32-bit) or x 64 (64 - bit) version here near http://www.nirsoft.net/utils/shexview.html

  When you run it, click the column of company for sequence entries in alphabetical order. Suppose Microsoft entries are in good faith and focus on others. Is something listed that is useless or unknown? If so, select it and click the Red (on top left) task to turn it off. You can find more easy to disable them all and then reactivate (green area) one at a time and Explorer of execution until the culprit is found.

• at startup I get the error message that the gamevance.exe stop working

  original title: gamevance.exe for vista

  at startup I get the error message that the gamevance.exe stop working, I went to start to delete, but do not have the option to remove it.

  Hi JoAnneKimmey and pugmolly,

  When looking for this, it seems to be malware, so I'll include a link to a useful thread in which you can find a solution:

  How to get rid of malware

• I try to install my Adobe Acrobat 9 on a newly purchased computer, but getting the message that my serial No. is not valid. I faced the problem of the last time I changed my PC, but Adobe offers support.

  I try to install my Adobe Acrobat 9 on a newly purchased computer, but getting the message that my serial No. is not valid. I faced the problem of the last time I changed my PC, but Adobe offers support.

  Acrobat 9 is not compatible with the current operating system, which is probably the reason why they don't support you, but they still let you know if your s/n is valid or not... Try to contact them again and ask for this information.

• Move a layer from one document to another, I get the error message that the layer is empty

  When I copy a layer from one document to another in PS CC 2015.5 and then try to move the layer in the destination document, I get the error message that the layer is empty.  It is not empty and I checked several times and checked that the layer is not empty.  I have never had this problem before and wonder if something has changed in CC 2015.5.

  Thanks to all who responded.  I think the problem was that I was using the NEF files and that he had not yet renamed PSD files.  Copy the layer in the destination document, but when I tried to move the layer in the destination document, I received the error message.  Apparently, he was copying the layer but there not then recognize the NEF format.  Once I saved both documents to the PSD, then the program behaved normally.  I appreciate your all of the help.

  Sue

• I continue to reinstall cs6 on mac because I get the error message that I can't save files - blah blah

  I continue to reinstall cs6 on mac because I get the error message that I can't save files - blah blah

  What is your version of the OS?

• Since the last update installed, I can not open my older files.  I get the error message that the file is not found.  Installation remove my old files?

  Since the last update of Adobe Reader XI installed I can shoot to the top of the list of all my files on the SHOW ALL option, but when I try to open my old files, I get the error message that the file is not found.  The update to remove all my old files?  Is there anyway I can locate, then open them?

  You can use Windows or Macintosh to search all PDF files and start to bring together them.

• I get an error stating that my serial number is valid, but cannot find a product calling it on this computer. Help, please.

  I get an error saying that my serial number is valid, but one product calling is not found on this computer trying to download Adobe Acrobat X Pro. Any advice?

  This means that your Acrobat X license is an upgrade, and it asks you to provide the serial number of the previous version which qualifies you to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• When I'm looking online, I get the error message saying: my graphics card is not responding and the laptop stops or gets himself.

  Hello

  I have a fujitsu lifebook p series windows 7 and every now and then especially when I am looking online I get the error message saying: my graphics card is not responding and the laptop stops or gets himself.  I challenged tech stores to be looked at, but they were not able to fix it. Does anyone have any suggestions? Thank you
   
  Original title: help again...

  I have moved your question to area drivers & hardware.

  If your PC uses the Intel chipset, see this: http://communities.intel.com/message/172740#172740

  Updated drivers can be made of:

  https://Downloadcenter.Intel.com/default.aspx

  Best bet may be to contact the vendor of PC.

  -steve

• New Acrobat XI Pro said that my serial number is not valid.  I typed exactly as it is on the box.  It was new/never used.  Help?

  New Acrobat XI Pro said that my serial number is not valid.  I typed exactly as it is on the box.  It was new/never used.  Help?

  Serial numbers are not ON the box where anyone can see and fly

  Find your http://helpx.adobe.com/x-productkb/global/find-serial-number.html serial No.