I got Photoshop CS6 second hand by someone (unopened) and its not activating. What should I do?

I had Photoshop CS6 second hand from someone and it was closed, but when I go to enter the serial number it says that it is inactive. What should I do?

The condition of the packaging is not serious as far as installation goes.  Files can be downloaded installed using a disc instead.  If the license has been used previously and has not been formally transferred to your property, then this should be done.  Transfer a license of Adobe product

If the package is not open then you are probably not using the correct number for the serial number because the number will be not visible from the outside of the package.

If you are using the correct serial number then you will probably need to contact Support Adobe directly for assistance with it.  They are not generally available on weekends.

To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Serial number and activation support (non - CC) chat
https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

Tags: Adobe

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