I had 5 TECHNICIANS access my pc today and ALWAYS WITHOUT DIFFICULTY! Really upset!

Last night, one of the technicians downgraded my 10 Windows to Windows 7 because I had problems with 10. After the low grade, I installed all the drivers concerned, but Windows Update never check updates that it keeps spinning and spinning. He lined up for four hours earlier. My MAIN problem is that I can't download my creative cloud Photoshop. He tells me to install Visual C++ Runtime 2015 - update needed... What I did. And then install Windows 7 or Windows Server 2008 R2

  • Service Pack 1 for Windows 7 or Windows Server 2008 R2 which I did. I had 5 technicians do the same thing every day by accessing my PC and STILL I have exactly the same problem that I did 15 hours ago this morning. I spent hours sitting in front of this computer figuring out, and I am no better off. I like all the work day because I can't download Photoshop. "I even had Adobe access my PC and they said:

Please contact Adobe technical support.

You contacted Adobe about Photoshop Creative cloud installation issue. I ask that you please contact the Microsoft support and update your windows.

However, I kept the case open for convenience. »

This is me so, asking the community if anyone of you have had this problem and how solve you this problem?

Thank you!

The value of the automatic updates to "never check for updates" and then restart. Download and install KB3020369 and KB3161608. Then try again.

https://support.Microsoft.com/en-us/KB/3020369

https://support.Microsoft.com/en-us/KB/3161608

Best regards, VZ

Tags: Windows

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