I had a problem with my program

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• Administrator password not accepted in the login window. had a problem with rogue program. How can I reset the password or login?

  Stuck with a log in window on XP system. Had a problem with the thugs, XP Security 2012. My administrator password is no longer accepted. (I wrote it and also have a safety question.)

  How can I connect?

  Hi Annaba-m,

  Try the following.

  Step 1: Try to start in safe mode. Check if you can login as administrator.

  Step 2: If you are able to connect then try to change the password. Restart the computer in normal mode to see if you can connect.

  Microsoft Windows XP - overview of user accounts

  Microsoft Windows XP - Types of user accounts

• I had a problem with slow, so I used "reset". The popup ran forever so I stopped it. Now I can not remove or add the program.

  I had a problem with slow, so I used "reset". The popup ran forever so I stopped it. Now I can not use, remove or add the program. How should I proceed?

  TIA,
  BWSwede

  Try to create a new profile.

  See "create a profile":

  • https://support.Mozilla.org/KB/Profile-Manager-create-and-remove-Firefox-profiles
  • http://KB.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

  If the new profile works then you can transfer files from a profile in the new profile, but make sure not to copy corrupted files.

  • http://KB.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
  • https://support.Mozilla.org/KB/recovering+important+data+from+an+old+profile

  What problems do you have that you want to reset Firefox?

  Firefox creates a new folder of old data of Firefox on the desktop?

  If reset you Firefox and a new profile is created and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved on the desktop (old data of Firefox).

• Does anyone know what the cause some programs not being able to access the Internet? I had this problem with TurboTax and now with my Magic Jack.

  The TurboTax program told me that I was not connected to the Internet, even though I was and now my Majic Jack, who has worked 10 months told me the same thing.  I did nothing g to my computer except upgrades of Microsoft/Windows and I am at a loss as what to do.  Can anyone help?

  Hi CherieRadigan,

  1. are you able to connect to the internet successfully?

  2. facing a similar problem with other programs on the computer?

  3. What is the full error message that you receive?

  4. do you have security software installed on the computer?

  If you encounter a problem with internet connectivity to TurboTax and MagicJack program, then check out the links below to the Publisher of the software and check if it helps.

  MagicJack

  Error failed to configure magicJack / if please connect to the internet and double click here / Internet provider cannot be found. Make sure that you have an internet connection / unable to connect to the service provider

  TurboTax

  Connectivity errors

• I was called by someone who said that I had a problem with my computer

  original title:

  I think I was a victim of a SCAM, a solution Windows online Eric called me to say that I had a problem with my computer.  He had me to enter a code (key Windwos more R entered eventvwr and gave me all the error messages that have been sent to microsoft.)   He had a technician take over my computer to see if the software layer of secruity has been exceeded, the technician SAIS Yes and wanted me to buy a new title for my windows XP to 120.00.    I said no. I have his contact details, it was California.

  How has this affected my computer?

  Remove all error events that affect the system?   to see u windows touch R and then type eventvwr.

  Microsoft can verify the software layer of security to see it really happened to expire?

  Hello

  Its a total scam. Uninstall their software and then perform a system restore before you install.
  Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and others. (Do not
  on the computer compromise and it would be better to do it on the phone or in person.)

  You can even restore your system to factory fresh to make sure their software violates not
  your security. (Ways to re - install Windows Clean - removing everything on the backup drive so all the data
  before hand.)

  ====================================================================
  ====================================================================

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Do not fall for the fake phone Tech Support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  ===========================================================
  ===========================================================

  Follow these steps carefully:

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  RUN - type in the box-

  sfc/scannow

  Then run checkdisk (chkdsk).

  RUN - type in the box-

  Chkdsk /f /r

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• My HP laptop has had a problem with the uncontrollable from scrolling upward and to the left.

  Hoping someone can help me with this - for a month or if my computer hp laptop has had a problem with uncontrollable scroll upward and to the left. It is now getting worse and happens in all programs, including Word, Adobe, browsers, etc.. Even to type this message is difficult because the cursor periodically jumps to the top left corner of the text box. I tried to attach a new external mouse, but this is not enough. The problem occurs even when not to use the touchpad. I scanned my computer with several anti-virusprograms but no luck. It becomes difficult to use the computer for something else. Even now the down arrows / right does not help. PLEASE ADVISE!

   

   

  Original title: scrolling problem

  Hi Suresh,

  This is a late response to your question, but I thought that I could add more information here.

  From your description, it seems that your PageUp and the keys to the House (or arrows) of the keyboard are either stuck, or failing. These keys usually help access us in applications you mentioned. And since you mentioned that this happens even when the touchpad is not in use, it is likely that this could be the cause here.

  I suggest get you the checked keyboard when using a hardware technician, preferably from your computer manufacturer. That should help you understand better.

  Let us know if you need help with Windows, we are happy to be of assistance.

• I got a phone call from a benny edwards who said Microsoft and had found problems with my computer.

  * Original title: defraud my computer

  I got a phone call from a benny edwards who said Microsoft had found problems with my computer and the pirates had gotten him. As I have had some problems recently with the computer, I thought it was authentic and fell for it? After a long telephone conversation, he forced me to accept that my Bullguard anti virus and my malware Remover is not enough to protect the computer and forced me to buy a program from Microsoft (this man of course) not microsoft. It supports the remote computer, and then forced me to give him my details, name, address, telephone number and age and of course the fool that I am, my credit card number, the penny dropped when he asked the Envoy of money via western union.  When I told her that I was closing the phone call, he told fort and wiped a number of things from my computer, the computer wasn't sure.  I ran my scanner (twice) bullguard, run my anti malware program, changed my password and order my credit card, is there something more I can do?

  To protect yourself, your information and your PC, follow these steps:

  • Change your computer password, change the password on your main email account and change the password for all accounts, including your Bank and credit.
  • Immediately scan your PC with the Microsoft Security Scanner to see if you have the tools malicious/phishing software installed on your PC.
  • As a third step, I recommend that you run the verification of Security Essentials on this page. The check will ensure that the security features in Windows are normally very active and running.
  • Personally, I have a clean Windows installation, because something could have been tampered with.

  For more information, visit the Microsoft Internet and Security Safety Center

  For more information on how you can these types of phone scams, visit this site.

  I hope this information has helped. Let us know if you have any additional questions.

• ITunes is not sync to my iphone 5 s. also had a problem with my previous phone a 4 s

  My iPhone 5s (just got today) is not synchronized to iTunes. had a problem with my previous phone recently and it was a 4 s. I have all my music on my old iTunes phone, but also downloads from CD. Only items purchased are showing on my new phone

  What happens when you try to synchronize the device? It appears in iTunes? Have you selected to synchronize content?

  TT2

• Hi, I just upgraded my 4s to 9.3.2 and now it is completely dead and will not start. Had no problem with any other previous updates.

  Hi, I just upgraded my 4s to 9.3.2 and now it is completely dead and will not start. Had no problem with any other previous updates.

  Sorted now

• I'm unable to access my Linksys router using Firefox browser version 9.0.1, but had no problem with knowledge is this normal or is there compatibility with Firefox problems?

  I am new to the Firefox browser and just tried to configure my Linksys router using Firefox and could not access my router, but had no problem with Internet Explorer. I was wondering is - this normal or there at - it set I can are wrong to use Firefox to fix my router?

  If you have the NoScript extension or other blocking JavaScript extensions (addons > Extensions), you must allow (or temporarily allow) the IP address of your router. Any particular setting should be held in Firefox itself.

  If this answer solved your problem, please click 'Solved It' next to this response when connected to the forum.

• How can I return to 6.3 4.0 I have never had a problem with 3.6 and now 4.0 crashes all the time tell me how to go back

  How can I return to 4.0 3.6 I've never had a problem with 3.6 and now 4.0 crashes all the time tell me how to go back

  Downgrade to Firefox 3.6 first of all uninstall Firefox 4, but do not select the option 'remove my Firefox personal data '. If you select this option, it will delete your bookmarks, passwords and other user data.

  Then you can install the latest version of Firefox 3.6 available to http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your favorite courses, passwords etc.

  I recommend, to avoid possible problems with decommissioning, accessing your profile folder and delete the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Delete these files will force Firefox to rebuild the list of installed extensions, check their compatibility and cancel the toolbar customizations.

  For more information on how to find your profile folder, see https://support.mozilla.com/kb/Profiles

• I had some problems with my pc, since then when I close Firefox it would not reopen unless I go to Task Manager and end the process for FF.

  I had some problems with my pc, since then when I close Firefox it would not reopen unless I go to Task Manager and end the process for FF. I uninstalled FF and re-installed and no change.
  Walt

  I have a same problem.

• I have an iPhone with IOS 9.2.1 6.  It does not open jpg files attached to e-mail. The type of computer that sold it to me has no idea what the problem is.  I never had this problem with my iPhone 4 or iPhone 5. Any suggestions?

  I have an iPhone with IOS 9.2.1 6.  It does not open the jpg files attached to an email, although it opens the jpg files before a recent update of IOS.  My wife 4 IPhone opens the jpg files attached to our email.  I never had this problem with my iPhone 4, iPhone 5 or my iPhone 6 until a recent update, but I do not know what update caused the blackout.  The mobile phone seller did a search on the web and not found any reference to it.  A hard reboot was not helpful.  Any suggestions?

  What email provider? What happens when you try to open the JPG file?

• Had a problem with XP product key

  Had a problem with XP so decided to try a repair using the installation disc seems to work but now can't log on to my computer that I wonder to activate (why because I was only a repair) when I try to activate using the toll-free number when I get the information I tells me this is not authentic. I bought the disc directly from Microsoft back in April 2006, now I can't use the product cannot talk to someone who and how should I do?

  How to contact a Microsoft Product Activation Center:
  http://support.Microsoft.com/default.aspx/KB/950929/en=us

  Microsoft Activation centers worldwide telephone numbers:
  http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx
  (This site is for activating Volume License, but if you call, they will help you)

  The phone number is not working:
  Microsoft Wordwide contacts: http://www.microsoft.com/worldwide/default.aspx

  J W Stuart: Http://www.pagestart.com

• had a problem with my bosses on xp computer

  I had a problem with my bosses under win xp computer. When I arrived at work today my boss told me that this computer error that I looked at the error "missing or corrupt system 32 config.sys.» computer not would not even go into the startup of windows at this point. completed the steps on the basis of knowledge by using my own winxp cd to enter the console recovery and editing of config files. When I restarted the computer it said 'password does not match password' now just computer keeps restarting and give the same message. can't go beyond the windows startup screen.

  When I tried to recover the files of configuration of the windows\tmp\*.bak files on the computer application admin password for the recovery console, which was initially empty but now refuses to accept this password.

  What can I do to fix this problem.

  If it is a Microsoft Office file, I recommend posting your question in the forums of the Office . Boulder computer Maven
  Most Microsoft Valuable Professional