I have a Mac and recently purchased a HP Photosmart 5510e HP.

My new photosmart 5510e keeps giving me error messages "Align cartridge" on all my computers. I did that so many times I'm wasting ink and paper. I can't turn this option off, and there is no way to know when this will happen. I run a recording program and this message interrupts me so many times that I am about to trash this printer. I asked this question several times on this site and have searched tech suport, but yet to receive any solution that actually works. I hacve done all the steps and still there are mutiple error messages, on the other. Please please please can I get some help with this?

Hey Stephen. Sorry to hear about this issue. Make sure that you acknowledge the messages inside the Hp Message Center. Clicking OK on the pop-up just will not stop messages. If you have a handle you can Ctrl-Click and select all the messages and then close them all at once.

If the grateful inside the Message Center does not set it you can turn off all messages permenantly open the HP utility, located in the Applications folder (in the Finder). Once inside the HP utility should be a button at the top right to settings. Click on that and uncheck the boxes for the Alerts view.

I hope this helps!

-Sean

Tags: HP Printers

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