I have a spyware or something bad. It won't let me download anything to try to clean
My computer is running XP SP3 and I have a virus or spyware... .and don't have the disk to install xp... and what that it either won't let me download anything to try to clean... I'm desperate please someone help me... He also removed all my restore points, so I can't restore it even at a good point... it doesn't let me do anything to try to make it go away.
Hello
1. what Internet browser do you use on your computer?
2. that you get an error message when downloading a file?
Method 1.
If you suspect a virus activity I highly recommend to run a Scan of Virus online.
Sometimes the security program installed might not be fair enough. I also recommend you update your security software regularly.
a. follow the link below to start the free online scan:
http://OneCare.live.com/site/en-us/default.htm
b. run the malware removal tool from Microsoft.
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en
Also I recommend you to install the free security software from Microsoft. Which is easy to install and automatically updated
Here is the link to download.
http://www.Microsoft.com/securepc
Method 2.
If you use Internet Explorer 7 or later you can try the steps below and check if you are able to download the files.
I would recommend you to optimize internet explore.
See the article below for steps optimize internet explore.
How to optimize internet Explorer?
http://support.Microsoft.com/kb/936213
b. If nothing works to solve the issue try reset Internet Explorer.
How reset internet Explorer?
http://support.Microsoft.com/kb/923737
IE reset warning:
Please note that reset the settings of Internet Explorer running resets all of the settings defined by the user, including those established by the installed extensions, toolbars and other add-ons for IE by default. This includes all the security, privacy and settings area. Also this will erase browsing history, delete all temporary Internet, cookies, form data files and especially all the passwords.
If the problem persists I would ask you to uninstall and reinstall Internet Explorer and check.
Method 3.
Check to see if the problem exists in Mode safe mode with networking. See the article below for the procedure safe mode in Windows XP
A description of the options to start in Windows XP Mode
http://support.Microsoft.com/kb/315222
I hope this helps.
Thank you, and in what concerns:
Visit our Microsoft answers feedback Forum and let us know what you think.
Shekhar S - Microsoft technical support.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
Tags: Windows
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