I paid for creative cloud photoshop & lightroom, but it won't let me download because of the incompatibility of the system. NA not ask before payment. I have mac os lion 10.7.5. What are my options?

Similar Questions

• I paid for creative cloud, photoshop works very well, but it won't let me register for lightroom

  I paid for creative cloud, photoshop works very well, but it won't let me register for Lightroom

  Lightroom must be installed through the creative Application of cloud.

  It seems that you have installed a perpetual license Version or a Trial Version of Lightroom. Uninstall versions you have installed Version 5, and then reinstall through the creative application of cloud.

• Creative cloud has no apps and won't let me download anything

  Creative cloud shows No apps and won't let me download, it allows me to do the other tabs, but I get an error message (no #) when I try.  I have windows 7 pro.

  I did, I called tech support and they took control away from my computer and fixed it. 8008336687

• I paid for creative cloud, but the installer doesn't give an option of Trial

  I paid for creative cloud. When I use the installation program, my only option is to download versions of application of environmental assessment test.

  How can I fix it?

  Log, activation, or connection errors. CS5.5 and later versions

  Mylenium

• I pay for Creative Cloud [twice] already but when I installed Photoshop cc press 'BUY NOW' which is bad for me?

  I pay for Creative Cloud [twice] already but when I installed Photoshop cc press 'BUY NOW' which is bad for me?

  Hi itthipoll10380773

  Please try the following steps to resolve this problem:

  1. Rename the folder SLCache in SLCacheold, present at the following location:

     Windows: C:\Program Files (x 86) \Common Files\Adobe

     Mac: System/Library/Application Support / Adobe

  2. Rename SLStore file toSLStoreold, present at the following location:

     Windows: C:\ProgramData\Adobe

     Mac: System/Library/Application Support / Adobe

  3 Rename the OOBE OOBEOLD folder

  Windows : C:\Users\User name\AppData\Local\Adobe
  MAC: ~/Library/Application Support/Adobe

  Later, please try: connect and disconnect activate Cloud Creative applications

  Moreover, I recommend to contact customer service and cancel your subscription.

  Kind regards

  Rahul

• I have an adobe ID and I paid for creative cloud but I only have trialversions

  I have an adobe ID and I paid for creative cloud but I only have trialversions

  Help, please

  Hi Bram,

  If you updated to Creative Cloud 2015 and some or all of your CC applications show 'trial start or buy now' in the desktop app creative cloud, or if you launch any product of CC 2015 and the pop up displays a test message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot

• I paid for creative cloud 49 euros in the month, but applications are in trial version

  I paid for creative cloud 49 euros in the month, but applications are in trial version

  Log, activation, or connection errors. CS5.5 and later versions

  Mylenium

• I already paid for Creative cloud on my old mac. How can I transfer it to my new Mac?

  I already paid for Creative cloud on my old Mac computer. How can I transfer it to my new Mac?

  You do not transfer the programs... you disable and uninstall the old computer, if you aren't going to use it and then install it on the new computer

  Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html

  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

  -Two activations may NOT be used at the same time (noted in the link above of the license)

• subscription to the month for creative cloud photoshop ended due to no money in bank account, it will b auto renewed once the money is there once again in the Bank? How to cancel it permanently?

  subscription to the month for creative cloud photoshop ended due to no money in bank account, it will b auto renewed once the money is there once again in the Bank? How to cancel it permanently?

  Liliane,

  To cancel the Member please contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

  If you cannot use the chat nicely option, try the steps mentioned below.

  • Try a different browser.
  • Clear cookies and cache

  If you are still not able to discuss, good response with the below mentioned information.

  • OS version:
  • Browser version:

  You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on the cancellation: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Atul_Saini

• I upgraded to all creative cloud applications and now it won't let me use applications such as Illustrator for my trial is up. I was told that my subscription was for all applications!

  I upgraded to all creative cloud applications and now it won't let me use applications such as Illustrator for my trial is up. I was told that my subscription was for all applications! Should I just uninstall and reinstall because I'm being upgraded or the technicians have been too lazy to change my subscription?

  Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  Mylenium

• I have photoshop cs5, but it won't let me buy the complete offer at 29.99

  I have photoshop cs5, but it won't let me buy the complete offer at 29.99. When I type in the series, it is said that I am not eligible, but I can't understand why.

  Hello

  Just to clarify - the complete special offer is available for customers with a registered individual product CS3 - CS6 or Suite.  However, the education or volume licenses are not eligible.

  It seems that your CS5 is an educational version.  If you are no longer in education & are not eligible for the student/teacher plan, please contact our 800-585-0774 sales team who can help others.

  Thank you

  Bev

  ThanksBev0-585-077480 0-585-0774

• I bought Elements 6 a few years ago, but recently bought a new Mac computer. The program has not been transferred. My new Mac lacks a disk drive. What can I do?

  I bought Elements 6 a few years ago, but recently bought a new Mac computer. The program has not been transferred. My new Mac lacks a disk drive. What can I do?

  Please visit I have already 6 elements, but when I bought my new computer, it didn't transfer?

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• I have CS5.  Cannot install updates.  The update process runs, but once finished, I get an error message that the update could not be installed.  I have a Dell PC with 8 GB ram and 2 TB of storage.

  I have CS5.  Cannot install updates.  The update process runs, but once finished, I get an error message that the update could not be installed.  I have a Dell PC with 8 GB ram and 2 TB of storage.

  The latetest (cloud) update sometimes does not work with old programs... Try to install your updates manually

  Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/

• My phone won't let me download music on the cloud, it says I have to wait 25 days until I can download and listen to it, why is this? It makes me very angry,

  My phone won't let me download music on the cloud, it says I have to wait 25 days until I can download and listen to it, why is this? It makes me very angry.

  Looks like you were using a different iTunes on that account the iPhone and now you UM wait to use another.  This is how it works if you try to use different accounts.

  Is that what happened?

• Paid for creative cloud, but still says Dreamweaver trial is expired?

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