I have the serial number for CS6 Master Collection, so why don't qualify me for the upgrade of the reduction on CC?

I tried to go with and without hyphen, but it does not work.

Is your CS6 a student/teacher license - that could be a reason?  Here is a link to the conditions to get the discount.  Maybe you can find a requirement that you possess the disqualifies it.

General conditions | Adobe

If you can't find what you need to contact Adobe Support to see if they can help you.

To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

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