I have updated package photographers to the creative cloud of student discount, but I'm unable to download apps.

It's as if I still have the Pack of photographers because when I go to office downloads section I only have the option to open lightroom and photoshop and trial all other applications. Also, I can't access the chat feature to get any real assistance, so I an employee sees this and I can get help through sharing screen or something else.

Your subscription to cloud shows correctly on your account page?

If you have more than one email, you will be sure that you use the right Adobe ID?

https://www.adobe.com/account.html for subscriptions on your page from Adobe

.

If Yes

Some general information for a subscription of cloud

Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

Tags: Adobe

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