I have Windows 7 boot receive the error - melesp.dll could not be found error message.

I recently removed a Trojan horse (js/Medfos, js/seedabutor and win32/tracur) using a combination of Malwarebytes Anti Malware and Microsoft Forefront.   The two programs report successful removal of serious threats.   Now on startup, I get the error message:

Users/shirley/AppData/Roaming/melesp.dll

specified model is not found.

I am running Windows 7 (64-bit) and Internet Explorer version 9 (9.0.8112.16421).

Apart from this error at startup, everything seems to work OK.

How can I fix or remove the error message?

Thank you

Shirley

Hello Shirley,

Thanks for posting your query in the Microsoft Community Forums.

According to the description of the problem, I understand that you receive an error during the startup of Windows 7.

Now let us perform some troubleshooting. All the steps in the same order as listed.

Start the computer in safe mode and check if the problem persists, if the question does not persist then perform the clean boot and check if the problem resolves.

Step 1

Safe mode starts Windows with a limited set of files and drivers. Startup programs do not work in safe mode, and only the basic drivers needed to start Windows are installed. Please click the below mentioned link.

http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

Step 2

Put the computer in a clean boot state to see if there is a software conflict as the clean boot helps eliminate software conflicts.

http://support.Microsoft.com/kb/929135

Note: After completing the steps in the clean boot troubleshooting, follow step 3 from the link to start the computer to a Normal startupmode.

It will be useful.

Let us know if you encounter problems with Windows in the future. We will be happy to help you.

Tags: Windows

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