I hit the "Convert" button, so I can convert the PDF on CD to Word and Acrobat asks me to buy the product (that I already bought and have ID and password).

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• How can I reinstall the product that I saw the series of codes?

  Goodmornig everyone.

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  Hello

  Please check the help below document:

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  Hope you will be able to find your serial number and install the product.

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  Using a desktop PC I'm opening a PDF file and trying to save as a WORD document.  The application continues to send me subscribe to convert the document that I already did before.  Is there another way I should try to convert?

  The see often when someone pays for a product buy us tries to use another. Less often if the subscription fails.

  So, what exactly did you pay?