I just bought a plan purchased it always says that I need to buy programs

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• I bought Acrobat Pro DC after a trial and when I go to the to use it says that I need to buy it.  I downloaded and executed.  What I am doing wrong?

  I bought Acrobat Pro DC after a trial and when I go to the to use it says that I need to buy it.  I downloaded and executed.  What I am doing wrong?

  Hey nicolettemunozconsulting,

  Please post on the Adobe forums.

  Once you have downloaded Acrobat Pro DC, begin the 'demo' and provide the Adobe ID (if it is a subscription) or the (if allowed) serial key to activate the software through the Activation dialog box that appears.

  Please see the below link mentioned the same thing:

  Installation and activation of a product to try to buy &

  Let me know if this helps.

  We hope to get your reply.

  Kind regards

  Ana Maria

• Purchased product has always said that I have to buy?

  I myself bought/subscriber to Creative cloud last night for a membership year. On creative cloud Desktop App, I downloaded Photoshop and Illustrator, but it installed trial versions and still say that I need to buy the product. This confuses me, he will grind on its own in time or I do something on my own?

  Hello

  It's a technical problem on your side because of which product was not enabled. Please try following steps depending on your operating system.

  Mac

  (1) close adobe every process in activity monitor (creative cloud, sync Core, CC library, services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

  (3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

  3) navigate to next support/adobe application and rename slstore.old and slcache to slcache.old slstore

  4) go to ~/Library/application support/adobe/oobe and delete the opm.db

  (5) navigate to/etc and open hosts file. Check if it has entries from adobe. If any amount of the fine, if yes replace the hosts file with a new file hosts without adobe entries

  (6) launch cc app and it should work properly

  Activating windows problem

  (1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user.  (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)

  C: / / program data (to view hidden files to see this folder)

  C: / / program files 86 x files / common

  C: / / program files x 86.

  C: / / program files common files

  C: //program files.

  (3) rename SLstore to Slstore.old to the following location c: / / program data / Adobe /.

  (4) rename SLcache in Slcache.old in the location C:\Program Files (x 86) \Common Files\Adobe more

  4) navigate to c: / / Users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old

  5) navigate to c: / / windows/system32/drivers/etc/and the hosts file opened in Notepad. IF you see an entry from Adobe it please replace this hosts file with a new hosts file that doesn't have any input from adobe. If there is no entry permit Adobe the hosts file, as it is.

  (6) run cc app and sign in.

• I have a canon 70 d and just bought 12 elements. It will not open a file raw for me. I've been advised to download the latest version of camera raw, I did, and he always says that my camera is not supported. I really need to open my raw files. Peut

  I have a canon 70 d and just bought 12 elements. It will not open a file raw for me. I've been advised to download the latest version of camera raw, I did, and he always says that my camera is not supported. I really need to open my raw files. Can someone help me.

  Which version of the Camera Raw plugin do you have now?  Use the help / about Plug-ins / Camera Raw in the PSE to see Editor.

  Also this operating system you have, XP, Vista, or something more recent?

• I bought the extra memory. What I have to do something when I install the new memory? __I went to Disk Defragmenter and it always says that I have 35% of free space. The new memory will change this amount? Or is it important?

  I bought the extra memory.  I have to do something when I install the new memory?
  I went to the Disk Defragmenter, and he always says that I have 35% of free space.  The new memory will change this amount?  Or is it important?

  Monday, December 20, 2010 18:53:59 + 0000, Magallón wrote:
   
  > I bought extra memory.  I have to do something when I install the new memory?
   
   
  Generally no.
   
  How many memory currently have installed? How did you buy?
  Did you buy exactly the same type, brand, model, etc. ?
   
  Why do you want more memory? Depending on how much you have now, and
  What applications you are running, it may or may not do anything for you. More memory
  is this not better for everyone. This is my standard message on this
  Object:
   
  The amount of RAM you need to good performance is * not * a
  unique situation for all. You get good performance if the amount of
  RAM you have prevents you from using the file page in a meaningful way, and
  It depends on what applications you are running. Most of the people a typical range running
  Enterprise XP applications find that somewhere around 512 MB
  works well, others need more. Almost everyone will see poor performance
  with less than 256 MB. Some people, especially those who do things
  as modification of large photographic images, can see an improvement in performance by
  adding even more 512 MB - sometimes much more.
   
  If you currently use the page file significantly, more memory
  will reduce or eliminate the use and improve your performance.
  If you do not use the pagefile significantly, it will make more memory
  nothing for you. Reach
  http://billsway.com/notes%5Fpublic/WinXP%5Ftweaks/ and download
  WinXP - 2K_Pagefile.zip and monitor your use of the page file. Who should
  give you a good idea of more memory can help and if so, how
  lots more.
   
   
   
  > I went to Disk Defragmenter, and he always says that I have 35% of free space.  The new memory will change this amount?  Or is it important?
   
   
  You have 35% of your hard drive free. It's disk space, also called
  storage. It is not memory, what is RAM. Adding memory will not make
  any changes to the available disk space.
   
   

  Ken Blake (MS-MVP)

• We just bought the new version of Acrobat Pro DC and need to know exactly how to disable updates.

  We just bought the new version of Acrobat Pro DC and need to know exactly how to disable updates.

  Hi gordank90520006,

  Open Acrobat DC, navigate to the Edit-> Preferences-> categories Updater & uncheck "automatically install updates."

  Kind regards

  Nicos

• Just bought Photoshop elements 13. Failed to install. ERROR: This Setup program does not support installation on a 64-bit Windows operating system. Please download the 64-bit version of Photoshop Elements.Where is the 64-bit version?

  Just bought Photoshop elements 13. Failed to install. ERROR: This Setup program does not support installation on a 64-bit Windows operating system. Please download the 64-bit version of Photoshop Elements.Where is the 64-bit version?

  PES 10, 11, 12, 13 - https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

  PSE 13 trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

  (Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552)

• I just bought the app photoshop for a student, but when I go to open it in my application it says that I have to buy when you already took my payment for it. Please help me!

  I just bought the app photoshop for a student, but when I go to open it in my application it says that I have to buy, when adobe already had my payment for it. Pleas help me!

  Hi Charlotte,.

  Please check the help below document:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  Kind regards

  Sheena

• Hi, my trial version of Lightroom 5 has expired recently and I bought now fully. I downloaded the CD on my Mac, but when I open again the Lightroom application, it always says that the trial has expired. Does anyone know how I can update so I c

  Hi, my trial version of Lightroom 5 has expired recently and I bought now fully. I downloaded the CD on my Mac, but when I open again the Lightroom application, it always says that the trial has expired. Does anyone know how I can update so I can finally use again? I appreciate really all help! Thank you!

  Joanne, please remove your current installation of Photoshop Lightroom by using the uninstall program located in the/Applications/Utilities/Adobe Installers.

  You will then want to download Adobe Photoshop Lightroom 5.7.1 of Adobe - Lightroom: for Macintosh.  The update contains the entire application.  Photoshop Lightroom cannot be installed through the Adobe Creative Cloud Desktop application and still be allowed with a serial number.

• Can someone help me? I am trying to download iMovie which normally should be free with other Apple applications, but for full reason he always says that I have to pay for it. And I Shen a brand-new iPhone updated to IOS 9 5s. Can someone give me advice on

  Can someone help me? I am trying to download iMovie which normally should be free with other Apple applications, but for full reason he always says that I have to pay for it. And I Shen a brand-new iPhone updated to IOS 9 5s. Can someone give me advice on what to do?

  iMovie and iLife and iworks Apps are free with the purchase of a new device.

  Since Apple is no longer selling the iPhone 5 s, she cannot be considered more for free apps.

  However, just to be safe, disconnect you from the iTunes and App Stores-> Apple ID in the settings on the new iPhone 5 s, then reset the iPhone in now the home and power buttons together for 10 to 15 seconds. Let the iPhone reboot and then sign in with your Apple ID in iTunes and the App Store and try to get the Apps again.

• why every time I update microsoft Silverlight on my mac netflix always says that I have to upgrade?

  ##starlight = Silverlight

  OK, so I just netflix and I went to watch TV instantly on my mac and it says I must upgrade microsoft starlight. so I've updated and went through the installation process and I went back to netflix it always says that I have to upgrade. what went wrong!

  Help, please!

  Hi Tyler K,.

  What version of Windows you are running on the computer?

  This problem can be caused due to the broken Silverlight installation, consult the steps mentioned in the link below to fix this problem:

  How to manually clean a broken Silverlight installation

  http://blogs.msdn.com/b/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-Silverlight-installation.aspx

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
  How to back up and restore the registry in Windows

  For more information, please visit the link below

  Known issues and limitations of Netflix in Windows Media Center for computers that are running Windows 7

  http://support.Microsoft.com/kb/977116

• iCloud library not updated iPhone photos of Mac.  This happens frequently and I don't see a way to force him (he always says that he updated all 'on time').  I tried restarting both devices.

  iCloud library not updated iPhone photos of Mac.  This happens frequently and I don't see a way to force him (he always says that he updated all 'on time').  I tried restarting both devices.  Mac is running latest update of el capitan, and iPhone is 9.1 (on hold until that the photos are actually saved to update to 9.2)

  Try to go to iCloud.com to see if the elements are there and whether the device or the computer. That should indicate if the device or computer is not synchronizing. If the computer, try going to System Preferences/iCloud and stop synchronization. Wait a few minutes, then recheck the timing. If the device, go to settings/iCloud and do the foregoing.

• I can not install Illustrator, they ask me to change the direction of the application, but he always says that it can not be installed in the root directory. What can I do?

  I can not install Illustrator, they ask me to change the direction of the application, but he always says that it can not be installed in the root directory. What can I do?

  Hi alexisp25256377,

  Please mention the exact error message that you found when installing Illustrator and here are the steps that you can follow to change the installation location.

  1. go to preferences using the gear on creative cloud icon

  2. go in creative menu Cloud

  3. do Apps and then change the installation location to another directory.

• I pay for dreamweaver, but always says that I don't have a license

  I pay for dreamweaver, but always says that I don't have a license

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I used the 30 day trial on the (CC) photoshop and now I bought the app 1 month only downlowd the monkeys of lightroom and to show that I need to buy the CC, what to do?

  I used the 30 day trial on the (CC) photoshop and now I bought the app 1 month only downlowd the monkeys of lightroom and to show that I need to buy the CC, what to do?

  Disconnection of the step is mentioned in the link below:

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Even after disconnection and signing in if you are still having the same issue, let us know if you use Windows or Mac computer?

  We will have to check once a Hosts file.