Purchased product has always said that I have to buy?

I myself bought/subscriber to Creative cloud last night for a membership year. On creative cloud Desktop App, I downloaded Photoshop and Illustrator, but it installed trial versions and still say that I need to buy the product. This confuses me, he will grind on its own in time or I do something on my own?

Hello

It's a technical problem on your side because of which product was not enabled. Please try following steps depending on your operating system.

Mac

(1) close adobe every process in activity monitor (creative cloud, sync Core, CC library, services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

(3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

3) navigate to next support/adobe application and rename slstore.old and slcache to slcache.old slstore

4) go to ~/Library/application support/adobe/oobe and delete the opm.db

(5) navigate to/etc and open hosts file. Check if it has entries from adobe. If any amount of the fine, if yes replace the hosts file with a new file hosts without adobe entries

(6) launch cc app and it should work properly

Activating windows problem

(1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

2) navigate to the following locations and assign all permissions to the adobe folders to the current user.  (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)

C: / / program data (to view hidden files to see this folder)

C: / / program files 86 x files / common

C: / / program files x 86.

C: / / program files common files

C: //program files.

(3) rename SLstore to Slstore.old to the following location c: / / program data / Adobe /.

(4) rename SLcache in Slcache.old in the location C:\Program Files (x 86) \Common Files\Adobe more

4) navigate to c: / / Users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old

5) navigate to c: / / windows/system32/drivers/etc/and the hosts file opened in Notepad. IF you see an entry from Adobe it please replace this hosts file with a new hosts file that doesn't have any input from adobe. If there is no entry permit Adobe the hosts file, as it is.

(6) run cc app and sign in.

Tags: Adobe

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