I like Adobe products, but that's why the support so terribly intuitive?
Whenever I have a problem I never find an answer easily. When changes are made to the software, it's never a question of ' what happened, so logically it will now be the case. " I then come on forums annoy the people who don't have any idea what my problem is, but still wish to affirm strongly that I have to do? I just more often just for the pads when I hit a problem. A problem that I had recently updated several times was referred to an answer that was completely useless for me and others with the same problem, and finally I had to say that the only good answer to my problem was to reinstall windows, because it's the only thing that solved the problem. This is not a resolution, which is a failure. If someone at Adobe knew a way around what seemed to be a common problem, they were not leaving, not even that they were aware of it.
I can only imagine how much more I could be done with brilliant Adobe unmatched products, if they were just a lot more intuitive and fully supported.
Judging by many of the answers I've seen on these forums, that clearly given in good faith and with the best will be (and I imagine very effectively in many cases), it is not only a problem for me, but also some of those who are trying to help.
There are some pretty simple answers to so many things, but the current forums and support system is not very effective to bring to the forefront, I'm afraid.
Is it just me, or is this one problem for others here?
Many of the problems users have can be answered in the various forum https://forums.adobe.com/welcome
Other problems are only answered by staff or cat person
Personnel people do check forum posts, but not 24/7
The cat link is supposed to be open 24/7, but MANY messages that I read... it is not
-Help chat: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Be sure to stay connected with your Adobe ID before accessing the link below
-Creative cloud support (all creative cloud customer service problems)
-http://helpx.adobe.com/x-productkb/global/service-ccm.html
I also read that the help of the program reached by pressing F1 is not always well organized
So I don't really know what else to say
Tags: Adobe
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