I lost the 5 last letters/numbers from my license code. What should do?

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• I have a product key but im missing the two last letters do - what I do

  I have a product key but im missing the two last letters do - what I do

  [Moved from Community Participation]

  If the product key provided with your computer (on a sticker, for example), then you will need to contact the company who made the computer to ask for a replacement.

  If you have purchased the product in a store key (for example www.microsoftstore.com or Wal-Mart, etc) then you will need to contact the store.

• I can't install a previously purchased version of acrobat 9 pro downloaded from the site.  Returns the message to the final installation steps "invalid serial number." I had copied and pasted directly from 'My Adobe'.  What should do?

  I can't install a previously purchased version of acrobat 9 pro downloaded from the site.  Returns the message to the final installation steps "invalid serial number." I had copied and pasted directly from 'My Adobe'.  What should do?

  Hi hgratz,

  In view of the error "invalid serial number" for Acrobat 9, I suggest you to please visit the doc KB link mentioned below:

  Error "invalid serial number". Acrobat 9 | CS4

  Let me know if this helps.

  Kind regards

  Ana Maria

• Hello. I bought the cc (2014), updated to the cc (2015). I continued to pay. but I can't update. It gives an error that does not license! What should I do? urgent, Hello. I bought the cc (2014), updated to the cc (2015). I continued to pay. BU

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  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Updates defective installation as computer repeatedly sending message: "changes in the restoration. Updates are not configured correctly "." What should I do?

  Faulty installation of update as a computer several times to send the following message: "changes in the restoration. Updates are not configured correctly "." What should I do?

  Hi NickGodin,

  You can try these steps and see if it helps.

  Step 1:

  If you are unable to boot into normal mode, you can read the following article and try the steps to run the system restore.

  An update is not installed successfully when you try to install the update in Windows Vista and Windows 7

  Step 2: When you are in normal view, you can see the history of update to discover the update has failed as a result of the article:

  See the Windows updates are installed

  Step 3:

  You can also try to download and install the stand-alone package with updates from the Microsoft Download Center.

  a. to download updates from the Microsoft Download Center

  b. Enter the item number in the field search and download the same.

  c. double-click on the downloaded file.

  d. click on run and follow the wizard to install it.

  Hope this information is useful.

• 6 Lightroom unbootable after an update... I reinstalled the software, but it still won't start? Updated through the creative cloud but still does not start?  What should do?

  6 Lightroom unbootable after an update... I reinstalled the software, but it still won't start? Updated through the creative cloud but still does not start?  What should do?

  My computer is a PC with Windows 10.
  Everything worked well before the Update Adobe Lightroom 6.
  The software was purchased in a shop (FNAC) with software to download map, it is saved in my account (Adobe) with its serial number. Why is this so difficult thing to reinstall Adobe software?
  

  
  

  I apologize for the inconvenience.

  Since it appears and disappears from the Task Manager, it seems that Lightroom crashes.

  We have seen this kind of problem on Windows 10 when Visual C++ Reditsributable 2012 update 4 is not installed correctly, it is necessary to run certain programs. You might have encountered until now Adobe programs that require it.

  Otherwise, there could be another cause of this accident and if C++ installation does not help, then you need to share the event viewer crash logs. See this article for in crash logs: Photoshop Elements Editor Help. How to find the crash logs on to Windows

• HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the maze of ther HELP HELP!

  HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the labyrinth HELP HELP!

  Hi Joseeyk67276640,

  'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  From the following link, please download the version of Illustrator, you need: other downloads

  Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

  Navigate in the log files in one of the following folder:

  Mac OS: / Library/Logs/Adobe/Installers /.

  C:\Program Files (x 86) \Common Files\Adobe\Installers\

  The name of the log file includes the name of the product and installation date, followed of ".". log.gz."the .gz extension indicates a compressed format.

  You can use a utility to extract the 7z or gz to unzip.

  Once unzipped, the log file is a text file, open the .log using TextEdit (Mac OS) and notebook (OS Win)

  Scroll to the bottom of the log. Look in the section - summary - for lines that begin with ERROR or FATAL and signals a failure during the installation process.

  Copy and paste this section SUMMARIZED here so that we can check for errors. Alternatively, you can analyze the logs yourself. http://helpx.Adobe.com/Creative-Suite/KB/troubleshoot-install-logs-CS5-CS5.html

  Let us know if that helps.

• Go to Captivate 4 to eLearning Suite 6.1 was easy last year.  After you have reinstalled, Captivate 5 is minimum requiry? Now, I can't license. What should I do?

  Go to Captivate 4 to eLearning Suite 6.1 was easy last year. Necessary A4 for approval to eLearning Suite 6.1.

  After you have reinstalled A4 on a new PC, Captivate 5 (and other products such as XSuite or CS6) are minimum requiry? Now, I can't license. What should I do?

  Here is the message I get (in German):

  
  

  "Seriennummer Upgrade.

  "Die angegebene Seriennummer valid zwar ist, auf diesem computer wurde aber kein als Berechtigungsnachweis geeignetes product found."

  "you're serial number is correct, but you do not have a product that is an eligibility verification."

  Why is this? Cap 4 is no longer eligible?

  Contact adobe support, https://helpx.adobe.com/contact.html

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• Recently my messages in the Inbox are no longer visible. The command Find says that they are still in the Inbox but I juast cannot see them. What should I do to make them visible?

  Original title: Windows Mail

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  Thank you

  Hello

  Go to your Inbox > click on 'View' on the toolbar at the top > "Current view" > "Show all Messages" is checked.

  See you soon.

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  Unlike Windows XP & Vista, Win7 does not have a default email Client. [What were thinking?]

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• scanned the file appears on the desktop screen (Windows 7) and couldnot be removed, what should I do?

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  Hello, Hello!

  THANKS for your advice.

  I'll try to do as you recommended. And will let you know the result.

  Your helpfulness is really appreciated. Thanks again.

  Dear Morris Subba,

  This is to inform you that question pop up on my desktop PC went when I changed the color of my office.

  I don't know why, and if he'll be back once again, but for me, it's a liberation!

  Thanks for your concern and what you have done. THANKS........................................!

  Have a nice day!

  [EW] SQ

• Cannot open photoshop like im finding the info - verification of license. What should I do?

  Cannot open photoshop I get info - verification of license. What should I do next?

  When you ask a question you will need to provide some basic information

  -Forum quick start https://forums.adobe.com/docs/DOC-5601

  Mac or Windows and EXACTLY what version of the operating system?

  Recent Mac AND Windows operating systems have been known to cause problems "weird."

  Using a full account of computer administrator with read/write permission?

  Exactly what version of Photoshop which problems do you have?

• CC only allows me to install the evaluation version of InDesign on my MacBook but I plan of the student and installed the correct version of InDesign on my iMac. What should do?

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  Hello

  Please see the following links for this issue

  Adobe Creative Cloud apps back in test mode after 2015 set CC to update

  Solve the common activation Adobe Creative Cloud (login) and questions (disconnect) disabling or error messages

  The activation and deactivation of Adobe problems

  Troubleshooting of Activation creative cloud (solved 99% of the questions)