I'm stuck on my laptop Windows 8 and cannot unlock my Microsoft account. How can I return to my laptop?
My mother had a new laptop from Windows 8 for Christmas. Woohoo! She already has a Windows Phone, so she has a Microsoft account.
When she first signed in her computer, she didn't use his account of Microsoft, so she used a different email address. We had him go back and link their account to a Microsoft Account, but she could not remember the password to MY (her phone does not require it to remember). So, while she has access to his account of MY through his phone (email, skydrive, Messenger, etc.), she can't connect to it via the web or their new computer. To further complicate the things, all this switching autour led to forget the password, she chose when she first signed in the (local account on the) laptop.
So, now it is totally locked out of his computer. We tried to reset her password to MY, but unfortunately the security only option we have is to send it to an e-mail address that is not fully illustrated and must be incorrect, because we never received the email to reset. Ugh.
Yes, Yes, we should have remembered the password. Yes, we should add more security options (such as the telephone number of its Windows Phone). This isn't the issue, the question is: how the hell we have access to his laptop again?
A question is: How do we get access to mastery again? We tried three or four times to give all the information they ask for (last addresses sent e-mail to the last e-mail subject lines, etc.) without success (despite the fact that it can send and receive emails from its Windows Phone). We do not have a credit card or other billing associated with his account information and it did not create folders to email him (and apparently, can't make his phone).
It gets really frustrating - there should be a way to talk to a human being or something that can reason better than Microsoft account unlocker automated tool.
Last updated on 26/12/12:
It is interesting that my mother would have access to his account (e-mail, skydrive, e-mail) via his phone but, since she don't remember not his password to his laptop or the live.com site. It is also interesting that even if she has a phone that is obviously linked to his account, it cannot receive a text (or messenger note or same email) with a link to security number/password or password reset via his phone.
If anyone with the ability to listen, my mother could really use a link reset password secure e-mail to its live.com account, so that it can reset his password on his phone!
Otherwise, I think it's just going to return the laptop Windows 8. They do not have give it an OS reinstall the drive, which is the only other thing I can think to recover his system...
PS: It would also be nice if Microsoft would publish an email address on their account or email recovery page such that when the process fails, there is another available for persons other than simply to try new way (which is, as some claim, the definition of insanity).
Thank you!
Thanks for any help you can provide.
samske answered the
Tags: Windows
Similar Questions
-
I am trying to install turbtax on windows 8 and I get error 1603. How can I fix it
I try to install the turbot on windows 8 and I get error 16032. How can I fix it?
Hello
Please contact the Microsoft Community.
I wish that refer you to this article-
If this is not enough, then I would you contact Turbo tax to support more-
https://support.TurboTax.Intuit.com/contact/
Let us know if you have other Windows-related issues in the future. We will be happy to help you.
-
I bought and downloaded online Windows 8 and received the product key. How can I now purchase the installation CD?
Go to the order summary page, you can find your product key:
You can buy the DVD there.
Or
Create your own:
http://Windows.Microsoft.com/en-GB/Windows-8/upgrade-product-key-only
then:
-
I have Windows 7 and cannot access the administrator account
I am unable to enter my administrator account because I accidentally put the wrong password in place. I don't remember to save my life. Unfortunately, I do not have a disk or anything else as a backup so I don't know what my other options would be.
I really, really need to access my photos and files from the admin account. Is it possible that I can recover? Help, please!
We will put your computing experience on a more solid basis as follows:
- A Windows repair CD is absolutely essential if you decide to do maintenance on your own PC. It takes only three minutes to burn a via the control panel / backup and restore. Given that you have never created one before, you now have these options:
-Burn it on another computer.
-Borrow one from a friend.
-Buy one here: http://systemdiscs.com/ - Start dieting solid backup on an external device. With your valuable photos right on your PC takes a lot of unnecessary risks.
- Create, test, and document an alternative admin account, as you have a spare House key. It takes less than a minute.
When you have your CD to repair Windows, then you can solve your current problem as follows:
- Set your BIOS so that it uses the DVD drive as its primary boot device.
- Start the computer with your Windows 7 repair CD.
- Press a key when prompted to boot from the DVD.
- Select 'PC Repair' in the menu.
- Select 'Repair' when prompted.
- When you are prompted, select System Restore.
- Configure Windows to a point before you changed the password.
- A Windows repair CD is absolutely essential if you decide to do maintenance on your own PC. It takes only three minutes to burn a via the control panel / backup and restore. Given that you have never created one before, you now have these options:
-
I accidentally JUST bought the Windows version and I have a Mac. How can I fix?
I accidentally JUST to buy the Windows version and I have a Mac of Acrobat Pro. How can I fix? The site was so confused that I don't notice it. And now, trying to find help... There is no phone number for support to call me. Help, please! I hope that I don't have an error just $450!
Hi JKrev1824,
You can get the platform Swap made from version of Windows for Macintosh or if you want you can get the refund (if you purchased directly from Adobe) as well and purchase of the product to the correct version. But you must contact customer support.
Here is the link to customer support Contact Customer Care , click on "always need help. You will get the drop down with all support options.
Let me know if you need more help on this.
PS - If this or any other response to answer your question, please take a moment to mark as helpful or correct response to make it easier for future users to find a solution to the same issue
Thank you
Florianne Jindal -
I can't even check the update page. Page cannot be displayed. They always have the updates for windows xp service pack 3?
I don't see a miracle for this.
-
my audio syestem of beats went when I choose windows 8, how can I return it with the full version? I have hp pavilion dv4 5110tx
Hello
Try the following.
Download IDT Audio Installer on the link below and save it in your downloads folder.
http://ftp.HP.com/pub/SoftPaq/sp59501-60000/sp59882.exe
One time finished, open windows control panel, open Device Manager and open sound, video and game controllers. Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.
Then, download and reinstall the Chipset driver on the following link.
After reinstalling, restart the laptop and let Windows load completely. Open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation. When this has completed, restart the computer again before checking if the Beats Audio is now listed in the windows control panel.
Kind regards
DP - K
-
I have built in speakers of my laptop and I recently accidentally uninstalled them how can I reinstall them? Please tell me in detail, but if it's simple, so I can do it myself
Thank you very much
Hello
Make a right click the small speaker double click - reading devices - speakers (if not displayed then
Click in the main box on the Read tab - show disabled right devices)-the general
tab - use of the device - use this device (enabled)View showing the speaker the screen and if necessary to display disabled devices.
-General tab - use of the device - screen display use this device (enabled)
I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
-
WIFI disabled on windows vista and cannot wireless connect to the net
WIFI disabled on windows vista and cannot wireless connect to the net, but bluetooth wireless Wi - Fi and fine switch is activated. Have a problem with ISATAP #5 who is incapable of solving that can be bound.
All of a sudden I lost my internet connection wireless and I am unable to return. May be because recent windows update. Error messages on the wireless assistant say WLAN offshore or disabled. I have tried every fix.
In device Manager (under network adapters) shows also that MS ISATAP disabled with "Windows cannot load driver (Code 31). When I try to update the driver, "Best driver already installed" appears.
Is there a way to FIX?
http://support.Microsoft.com/kb/932520
Read the above re ignore this error message.
Go to the website of the manufacturer of your computer/laptop > drivers and downloads Section > key in your model number > look for the latest Vista drivers > download/install them.
See you soon.
Mick Murphy - Microsoft partner
-
I disabled the toolbar > > Menu button (via a right click on a PC, Windows 7) and cannot access the toolbar to add items to the sail back in. Any ideas?
Don't see the menu bar not (File, Edit, View, history, Favorites, tools, help)?
Turn on/off the menu bar is a new feature in version 3.6.
(Linux and OSX see: what happened to the file, edit and view menus? )
Windows Method 1. Press and hold the key and press the letters of the following in this exact order: V T M
Windows method 2 Press and release the button. The Menu bar is displayed; then choose ~ ~ red: V ~ ~ iew > ~ ~ red: T ~ ~ oolbars and click on ~ ~ Red: M ~ ~ enu Bar.
The menu bar should now be displayed permanently, unless you turn it off again using view > toolbars. Check = not displayed, NO check mark is not displayed.
See: http://support.mozilla.com/en-US/kb/Menu+bar+is+missingNavigation, bar toolbar bookmarks and other toolbars under view > toolbars. By clicking on one of them will place a check mark (display) or remove the check mark (not shown).
To display the status bar, view, and then click status bar to place a check mark (display) or remove the check mark (not shown).
Mode full screen
http://KB.mozillazine.org/netbooks#Full_screenSee also:
Back and front toolbar buttons or others are missing
Customize controls, buttons, and Firefox toolbars -
I just installed windows 7 and cannot open powerpoint. Message says that my anti virus blocking. I tried to update (AVG) but the computer indicates that the driver is not compatible
How your problem is related to Windows Update (compared to the Windows upgrade)?
You posted your question in the AVG Free Forum? -Online http://forums.avg.com/
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft -
When I try to run Windows Update I have the 'Internet Exporer cannot display the webpage'. How can I fix it? I have Windows XP
Thanks for the help. Discovered that my security on the tools setting was set to medium-high heat. Passed to way according to the instructions of the active-x and now able to access Windows updates.
-
During playback the music through Windows its multimedia player breaks and slows down in XP. How can I fix it? All the drivers are up to date.
Hi EBmusic,
I see that you have a published similar thread .
· Have you tried suggested the same steps?
Try the suggestions and see if it helps.
-
I have CC line but no line JIU in my Windows Mail and cannot find information on how to send BCC emails.
original title: the line JIU in Windows Mail in Vista
Open a new message window and: reviews | All the headers. Check it out.
-
How can I install windows vista on a new hard drive?
I have a toshiba satellite L505D-S5965 my HDD is damage and the deleted product key sticker how can I reinstall my windows vista if I don't even have a cd/dvd to reinstallIn this case, it is preferable to contact Toshiba support and discuss the issue with them. They may be able to send you DVD.
Maybe you are looking for
-
How can I get rid of the stupid home on my iPhone screen 5 now?
When I press the button "home", then swipe left, my iPhone thinks I'm one screen other than my home screen there and an additional step to access the home screen. How can I get around this?
-
Podcast is not available in Australian stores
My podcast was submitted and approved by Apple, but when I click on the link provided in the email for approval I get the message "podcast is not available in the Australian store. Yet when I change to the US store, it says «only available in Austral
-
More memory RAM for Satellite 1690 CDT
HelloI got a CDT of 1690. and I have only 64 MB of memory.is it possible to put more memory in the laptop?and if possible meaby that some would argue this sort more memory it is and where I can buy it.Sorry for my bad English but sick hope you will u
-
Integrated graphic how of waveform of CSV data
Hello I had the waveform of the comparison of two methods as follows. As we do a right click on the waveform graph and export the data to Excel and CSV format. a CSV file is generated. I want that same CSV file can be used to display the waveform gra
-
How to apply filters to the Listview created using GroupDataModel?
Hello I have created a listview with groupdatamodel, now I want to apply filters for listview. How to do this? Please help me. (As looking for contacts) Kind regards Naresh Kodumuri.