I'm stuck on my laptop Windows 8 and cannot unlock my Microsoft account. How can I return to my laptop?

My mother had a new laptop from Windows 8 for Christmas. Woohoo! She already has a Windows Phone, so she has a Microsoft account.

When she first signed in her computer, she didn't use his account of Microsoft, so she used a different email address. We had him go back and link their account to a Microsoft Account, but she could not remember the password to MY (her phone does not require it to remember). So, while she has access to his account of MY through his phone (email, skydrive, Messenger, etc.), she can't connect to it via the web or their new computer. To further complicate the things, all this switching autour led to forget the password, she chose when she first signed in the (local account on the) laptop.

So, now it is totally locked out of his computer. We tried to reset her password to MY, but unfortunately the security only option we have is to send it to an e-mail address that is not fully illustrated and must be incorrect, because we never received the email to reset. Ugh.

Yes, Yes, we should have remembered the password. Yes, we should add more security options (such as the telephone number of its Windows Phone). This isn't the issue, the question is: how the hell we have access to his laptop again?

A question is: How do we get access to mastery again? We tried three or four times to give all the information they ask for (last addresses sent e-mail to the last e-mail subject lines, etc.) without success (despite the fact that it can send and receive emails from its Windows Phone). We do not have a credit card or other billing associated with his account information and it did not create folders to email him (and apparently, can't make his phone).

It gets really frustrating - there should be a way to talk to a human being or something that can reason better than Microsoft account unlocker automated tool.

Last updated on 26/12/12:

It is interesting that my mother would have access to his account (e-mail, skydrive, e-mail) via his phone but, since she don't remember not his password to his laptop or the live.com site. It is also interesting that even if she has a phone that is obviously linked to his account, it cannot receive a text (or messenger note or same email) with a link to security number/password or password reset via his phone.

If anyone with the ability to listen, my mother could really use a link reset password secure e-mail to its live.com account, so that it can reset his password on his phone!

Otherwise, I think it's just going to return the laptop Windows 8. They do not have give it an OS reinstall the drive, which is the only other thing I can think to recover his system...

PS: It would also be nice if Microsoft would publish an email address on their account or email recovery page such that when the process fails, there is another available for persons other than simply to try new way (which is, as some claim, the definition of insanity).

Thank you!

Thanks for any help you can provide.

samske answered the

Come back in my laptop after talking to 4 technicians of Microsoft, seems that if you hold down the SHIFT key and press on restart you start a totally different group of options. Which is safe mode, once you start in safe mode, go to run type msconfig in the start option in msconfig, you will find in the Startup column this repair active directory has been selected uncheck the safe boot option and restarting worked for me

Tags: Windows

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