I'm unable to download wma files. Error: 0xC00D2728

When I try to download my public library wma files (in the Overdrive Media Console software), I get a message that says: "error: 0xC00D2728: a security upgrade is required to perform the operation on this media file." When I followed the instructions for 'Windows Media Security upgrade', I find myself on a Microsoft upgrade site at http://drmlicense.one.mirosoft.com/indivsite.  However, the 'upgrade' button is "grayed out" and there is no guidance as to how to accomplish the upgrade also.  I am in Media Player 11 and Windows XP and have automatic updates on.  WM11 and XP received all automatic ugrades to date.

Windows Media Player 11
Error: 0xC00D2728

Hello Jazzquilt,

Thank you for your message.  Please try the following link and let us know if the upgrade option is gray as well.
Please let us know if it did or did not help to solve your problem. \
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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