I NEED ASSISTANCE WITH MY APPLE FOR MY ICLOUD COORDINATION ID ID

I got a new iPhone5, and in some sort the iCloud username was set to an old my friends e-mail account that is different from my current ID. Apple ICloud I sign again, but I do not know the password.  I tried to reset the password with the old email address, but the site reset does not have the username that I.  I am in a catch 22.    When I go to iCloud in the settings it is all grey and the iCloud drive show it's upgrading, but he never finished the upgrade.  I called the support of apple, but without success;  I went to the Apple store and they say that I need to contact apple, Apple Care support.    I have the latest ios. Any ideas on how to solve this problem?

Welcome to the Apple community.

If you are unable to remember your password, security issues, do not have access to your address of rescue or are unable to reset your password for any reason, your only option is to contact the Support of Apple ID, to speak to an operator you should explain that your problem is related to your Apple ID This way you can be attributed to the assistance, even if you do not have an AppleCare plan.

You will need to be patient with the process and to be ready to prove without doubt that the account belongs to you. Do not expect access to be restored immediately and if you are not the owner of the Apple ID saved to the device the account will not be reset.

Tags: iCloud

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