I paid my membership, but when I launch an application in CC it says ' we're in trouble check. "

I paid my membership, but when I launch an application in CC, he said "we have trouble, check your account.

How can I solve this? Payment is out of my account.

Hi Sacharaye,

Welcome to the Adobe Forum,

Your payment has been correctly sent to Adobe.

You can try to disconnect and reconnect to Creative Cloud Desktop App.

Here are the steps:

Step 1: Launch creative cloud Desktop Application.

Step 2 gear on the top right corner icon.

Step 3 click Preferences.

Step 4 click Accounts > disconnect.

You get the sign in option on the application, sign in with your Adobe ID

In case you are facing difficulties in signing refer: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion - prod.html

You can also try:

Connect you or activation errors. CS6 membership, CS5.5, creative cloud subscriptions

http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installat ion - cs6.html.

Incase it always still pending, please Adobe at http://adobe.ly/yxj0t6.

Kind regards

Baudier

Tags: Adobe

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