I paid my membership, but when I launch an application in CC it says ' we're in trouble check. "
I paid my membership, but when I launch an application in CC, he said "we have trouble, check your account.
How can I solve this? Payment is out of my account.
Hi Sacharaye,
Welcome to the Adobe Forum,
Your payment has been correctly sent to Adobe.
You can try to disconnect and reconnect to Creative Cloud Desktop App.
Here are the steps:
Step 1: Launch creative cloud Desktop Application.
Step 2 gear on the top right corner icon.
Step 3 click Preferences.
Step 4 click Accounts > disconnect.
You get the sign in option on the application, sign in with your Adobe ID
In case you are facing difficulties in signing refer: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion - prod.html
You can also try:
Connect you or activation errors. CS6 membership, CS5.5, creative cloud subscriptions
http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installat ion - cs6.html.
Incase it always still pending, please Adobe at http://adobe.ly/yxj0t6.
Kind regards
Baudier
Tags: Adobe
Similar Questions
-
I have paid, downloaded CC but when I try to download any application log in the box appears, I connect but he immediately returned to the top with "you have been disconnected. I'll just round and round. Someone at - it ideas?
Hi Steven,
Please check the contents of the link below and follow the steps mentioned in it to resolve the problem you are experiencing:
Please let me know if this helped.
-Harsha.
-
Can someone help me because I am student who has recently renewed my membership but when I got to open photoshop it is not have she asked this same software you license I pay for the student kit and I can't redownload photoshop on my mac because "you run an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms "!"
When you install the 2015 cloud creative, all or part of the CC apps show 'trial start or buy now' in the creative cloud desktop application, please first try disconnect you creative cloud and folder in: connect and disconnect activate Cloud Creative applications
If this does not help, see this link:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
-
My finished test of Lightroom I paid my subscription, but when I open the app it requires a registration number that I seem to be?
Hi I worked it out - the problem is in fact that I had to remove the trial version of the app, I downloaded and re - download through the creative application of cloud - then he does not have a serial number. Thank you very much.
-
Hello
I have a question:
I bought the CC student & Teacher Edition. but when I install the applications still are trail version...
Is there something that I did?
Thank youJohn.
In addition, you can see this link:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
-
Hi im doing a fresh install of xp, but when I get to the product id it says invalid
Hi im doing a fresh install of xp, but when I get to the product id it says invalid... However I followed the steps to find the product key on the disk, I lost the sticker. any reason why this product key is not working? the hard drive is formatted and Ive tried several times now more double and triple check numbers etc, but still without success... dosent make any sence why he does not accept the product key, the computer is not connected to the internet (dose it have to be?) Please help
Not enough information, Andrew.
If you used a CD with a retail version of XP Home (you never did say what type of XP you had!) and if you carelessly lost the COA with the product key if you use magic Jellybean Finder or Belarc Advisor and if you faithfully transcribed the key and if you used the correct installation of new and correctly typed in the key CD (be careful not to confuse a) 8 with a B or a S with a 5, etc.), this method will not work.
But we do not know the brand and model of your PC. We do not know what method the manufacturer provided to return the PC to its original state. We do not know which method you have elected to use to perform the installation of "fresh".
In addition, it is impossible to find the product key on the disk (unless it's something like an OEM CD mark Dell that contains a golden master key, which of course cannot be used on a Dell PC!).
As far as we know is you formatted the hard drive. So, even in the cases where you were, at some point, installed a version valid retail XP home and really lost the COA/product key and otherwise might have found the key to product using the SDM or Belarc, erase you the key when you formatted the drive!
If you have purchased the commercial version and still have the receipt (proof of purchase), read this page:
-
I have an adobe Lightroom instaled on my computer... I bought a CD. What I have to buy Lightroom for my iphone or does it with her. I have the Lr app on my phone and it works but when I want to sync my photos, it says trial has expired...
LR mobile only works and comes with the basic version of subscription of LR for computers. Of course, you can download LR mobile on your iPhone and use for a 30 day trial, but once the 30 days it will stop working.
Right the trial period is 30 days unless you subscribe to the package of photographer.
-
I bought the membership. but now I use the trial and the system say there aren't any purchased item.
Try to perform the steps mentioned on link below
Using creative cloud | Applications creative Cloud back to update evaluation Mode to 2015 CC
-
I had the deparquement cloud testversion and now I want to buy it in the monthly OBA for 59.99 euros. I have an Adobe ID, but when I want to pay the abo it says payment system is not available and it is also the telephone hotline adobe! I really need the software of any emergency! No idea why I can't pay online? That's what he says in tiny letters below: USER_STORE_COUNTRY_MISMATCH?
Hi Frederic,.
The country store & the Adobe ID, payment details must be same.
For tax reasons, it is not possible to change the country associated with an existing Adobe ID. To work around the problem, you can create a new Adobe ID to the e-mail address associated with your existing Adobe ID see the link for instructions:
Change the country associated with your Adobe ID
Guinot
-
I installed creative cloud desktop successfully, but when I open the application the screen is totally blank. I can only go to HELP or stop.
I already tried to reinstalled but it did not help.
Please try the following forum link and offer if it was able to solve your problem or not.
-
I installed Adobe Creative cloud on my desktop but when I open the application on your window everything goes black, I don't see any information. What should I do to solve the problem?
This issue may cause due to the dual graphics card on your
Try once step below
Right click on desktop creative cloud > run with GPU > integrated graphics.
If the option is not available
Try disabling the Intel graphics card from Device Manager
-
I am running Vista and Google Chrome, but when I go to install Acrobat Standard it says I have an unsupported platform. I read the wrong platform requirements? What should I do
All I want to do is move the screens in a PDF file around I won't use other features
Hi LorettaKallen,
You can install Acrobat 10 from the URL mentioned below as a trial and I was good for 30 days only.
Like, we offer 30 day trials. Don't forget to download the X pro we offer no path for the standard version.
Download Acrobat products | Standard, Pro | XI, X
Thank you
Vikrantt Singh
-
I have reactivated my subscription a few days ago, but when I downloaded creative cloud apps were throwing like 30 days of testing, even if I paid? I signed up and again, uninstalled and reinstalled, cleared my browser history and cache, tried all of the suggestions online, but nothing works. I don't know what to do because I really need these programs and do not want to pay again.
Thank you
Hello
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
-
Can Hi anyone please help? I want to subscribe to PhotoshopCC, I decided to download the free trial version first. I downloaded it, but when I open it a few seconds see a sign indicating photoshopcc has stopped working. My cell phone is compatible with the programme but I only 1.80 ghz is this a problem? I saw that you have 2.0 ghz to run the program, but people have told me that it should work on my laptop?
hiughkhk, I assume you are using windows 7 or newer.
Navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014 - location of the folder in your computer and delete the file named "sniffer" and try to launch the Photoshop CC 2014.
If you are still having the same problem, please provide newspapers in the event viewer for Photoshop.
Please use the link on how to view the event logs in the observer of events below.
http://support.Microsoft.com/kb/308427
Control Panel > system and security > administrative tools > event viewer > expand windows Logs > Application > search for error or red for the failed module.
Thank you
-
need help for the automatic update of work again.has has not worked since October 16. gives error 643 and said 646.IRV 6 updates waiting to be loaded, but when I install and it does its thing, sometimes failed to install updates and gives these errors.clicked on the start menu where it says shuts down your computer and install updates but auto update still does not work
Hello
Try this 1st to see if it helps, and it should:
Description of the Patch registration cleanup tool
http://support.Microsoft.com/kb/976220/------------------------------------------------------
If necessary :
Try this - Panel - Windows Updates - on every update that will not be installed - click on the important updates
or the update itself - double click a view more information (or click top then discovers on the right)Those who will take you to a page where you can download the update.
Or go here and the KBxxxxxx number to download it.
Download Center - mount the KBxxxxxx.
Microsoft Download Center
http://www.Microsoft.com/downloads/en/default.aspxDownload - SAVE - go to where you put them - click on - RUN AS ADMIN
Then you can right click on the update in the updates Windows and HIDE.
If you get an error Installer install this version:
Windows install 4.5 Redistributable
http://www.Microsoft.com/downloads/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en----------------------------------------------------
Then run this:
How to reset the Windows Update components? -a Mr Fixit
http://support.Microsoft.com/kb/971058Description of the system for Windows Vista, Windows Server 2008, update tool and
for Windows 7
http://support.Microsoft.com/kb/947821------------------------------------------------------------
Because these are all Office updates you might get more information if necessary in the Agency of those groups that
may have experienced the same problem.Office newsgroups
http://www.Microsoft.com/Office/Community/en-us/FlyoutOverview.mspxMicrosoft.public.office.misc discussions
http://www.Microsoft.com/communities/newsgroups/list/en-us/default.aspx?DG=Microsoft.public.Office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&CR=us------------------------------------------------------------
If necessary you can incident free get reports however the above should take care of it for you.
Windows updates - free Incident report
Go here and click on-> Windows Update fails while searching, downloading or installation of updates
http://support.Microsoft.com/GP/wusupport#tab3The security updates, you can get free support Incident report
http://www.Microsoft.com/protect/resources/support.aspxI hope this helps.
Rob - bicycle - Mark Twain said it is good.
Maybe you are looking for
-
Pavilion 17 laptop / J9M18: hard drive error
Hard drive Diagnostics error; 608AJW-7AN88K-MFPV6K-60UK03. I was using the pc and he hung up. Rebooted and pc wouldn't do anything. I ran the diagnostic of the configuration of F2 system and it gives the above error. Is the drive toast or can it b
-
"bluraydp - 20130117155646.zip" does not work on the Qosmio X 770
Hello friends, I had a problem, I received a few days ago a toshiba tempro alert to upgrade my drive internal blurayCARPET * BD - CMB UJ141EF drive with this file bluraydp - 20130117155646.zip. I got a Qosmio x 770 with windows 7 x 64, I unziped the
-
iPad in brick after itunes restore
OK so first I backed up my ipad 2 with iTunes, which I supported on restore and iTunes downloaded ios 9.2, after download I pressed restore and it went through the steps... until after 'check' update with apple - "waiting for ipad" it was hours and y
-
upgrade of p7 1050tc i3 2100 to i7 2600 s?
Can I put a product number p7 1050tc Hp: LW148AV win 7 64 bit with intel i3 2100 for a processor i7 2600 s both are 65 Watts. Info update the lists until an i5. Pegatron Carmel card mother specifications on the site Web HP say i7 2600 s is support
-
Type of custom log MultiNumericLimit step
Hi, I have developed a library using certain types of custom step. I created the type of step from the numerical limit Test Multiple standarda. In run mode the step sequence context GET and using the API of Teststand crash parameters such as: Step.Re