I received a phone call from someone who claims to have a Virus
I just got a call form telephone someone who claims to be from Microsoft, which says that I have a virus that transmits the data to my computer.
MrBoo,
If you have not opened an incident (support ticket) with Microsoft, they do not contact you.
If you need help with virus-related issues, contact the Support Services Microsoft product.
Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.
For support outside the United States and the Canada, visit the page Web of Product Support Services.
Hope this helps,
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & security - since 2003. ~ ~ ~ My MVP profile: https://mvp.support.microsoft.com/profile/Vincenzo
Tags: Windows
Similar Questions
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I received a phone call from someone who claims to do with Microsoft.
Original title: scam?
I received a phone call from someone who claimed to be 'windows', and he said that they had received a message from my computer that he downloaded a virus. When I asked to get her phone number to call to check, that we have been disconnected. What is the scam here? I traced the call to 253-802-0309, which is International Telecom.
Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.
Please see:
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx
Microsoft issues never not solicited for phone calls of support or security.
These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.
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Today, I received a phone call from someone who claims they were by Windows.
original title: ammyy scam...Today, I called by someone claiming to be "Windows" (not even Microsoft!)... Ammyy scam. I didn't download the .exe ammyy and hung up.
Many people are caugt by this scam every day.
Why it seems like microsoft takes any measure to stop this scam?
Hello
read this information to microsoft
http://www.Microsoft.com/security/online-privacy/msName.aspx
Microsoft has none of the unsolicited telephone calls to help you fix your computer
In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.
Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.
Treat all unsolicited sceptically telephone calls. Don't provide personal information.
If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.
If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.
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I received sveveral phone calls from a person claiming to have a Virus in recent weeks
I always said that I don't have a computer and that the caller hung up still. Today, I asked where he got my phone number and he just said 'DATABASE of WINDOWS' I told him to write me a letter and hung up.
They are all crooks.
You have made the right choice... hung up.
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Receive a phone call from someone who says that my system is infected.
Phone calls
Someone keeps phoning to tell me that there is a problem with my computer. They say they are windows and I could turn my computer and follow their instructions. At this point I simply hang up the phone as I suspect that they aren't what they say they are. Is this normal for windows to do this? Does anyone else have this problem?Hello
It's a scam.
Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
We have all the errors and warnings in our Event Viewer
If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
See you soon.
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Original title: call suspicious
I just got a phone call from a person informing him that Microsoft have detected an infection "in my area" and asked me to sign my PC and do things.
When I challenged him name and a number, who they were and that I had installed Norton they were insistent they were Microsoft form and all the PCs in my house are currently as being at risk. I informed this was not convenient as about getting out and they said they'd call me back on Monday morning, but to be careful using our pc of this weekend.I don't want to dismiss it completely just in case, can you advise if there is a current problem?Hello
Of course, it was a SCAM!
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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I received recent phone calls from someone who says they are with Microsoft
I received phone calls recently from a person saying they are with Microsoft and that my computer has been downloading unnecessary files. They claim they know because the error and warning messages are sent to the Inbox of Microsofts. I am reluctant to talk more with them.
How can I be sure of who's calling? In addition, if it is true, how can I check my computer?
Hello
Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.
Please see:
https://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Microsoft issues never not solicited for phone calls of support or security.
These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.
-
So I recently received calls from this guy who claims to be with Microsoft Error Reporting service, but I thought something was fishy when he couldn't tell me anything specific on my computer, which he would be able to know right away. Also, he couldn't speak a lick of English, which makes it really difficult to understand what he wanted originally.
He told me that he and his 'business' received my computer error messages, and that we should "follow the simple steps to get rid of these problems.
He told me to go to the computer management console and find the 'filter' in the display options, but being an avid user of XP, I know there is no such thing.
He then told me that it is an effect of a virus that "we need to follow the steps to get rid of. He directed me to the console to Run and had me type in this web address:
'www.XINFINITY.WEBS.com '.
So now, things get sketchy. A free host for a supposedly serious company? I do NOT.
(Why he wanted me to use RUN to access a Web site, I have no idea, only adds to the superficiality...)
I went on the site, which lo & behold, very professional. There are four links to download files .exe with weird as names:
-' Ammyy v3"(AA_v3.exe)
-' Ammyy v2"(AA_v2.exe)
-"Croosloop" (CroosLoopSetup.exe)
- and 'ShowMyPc"(ShowMyPC3105.exe)He said click on the first and hit. He said SAVE or CANCEL. Now, I'm not naïve or stupid or gullible, and I am computer illiterate.
I smell something fishy here. Technical support does not call you about errors, you call them.
Research in the comments left on their FREE site, I have seen that all FOUR were short and had similar spelling/grammar mistakes. Typical supported false reputation.
I did a google search, barely found anything on this "business" and the guy hung up.
This is the site that this guy directed me to: http://xinfinitytech.webs.com/quick-help/
IM asking for any information about whether if it's a scam, an attempted theft of identity/data theft, an attempt to spread of the most recent virus, or some guy who tries to help. My gut tells me that it is one of the top three.
ANY INFORMATION WOULD BE GREATLY APPRECIATED!So I recently received calls from this guy who claims to be with Microsoft Error Reporting service, but I thought something was fishy when he couldn't tell me anything specific on my computer, which he would be able to know right away. Also, he couldn't speak a lick of English, which makes it really difficult to understand what he wanted originally.
He told me that he and his 'business' received my computer error messages, and that we should "follow the simple steps to get rid of these problems.
He told me to go to the computer management console and find the 'filter' in the display options, but being an avid user of XP, I know there is no such thing.
He then told me that it is an effect of a virus that "we need to follow the steps to get rid of. He directed me to the console to Run and had me type in this web address:
'www.XINFINITY.WEBS.com '.
So now, things get sketchy. A free host for a supposedly serious company? I do NOT.
(Why he wanted me to use RUN to access a Web site, I have no idea, only adds to the superficiality...)
I went on the site, which lo & behold, very professional. There are four links to download files .exe with weird as names:
-' Ammyy v3"(AA_v3.exe)
-' Ammyy v2"(AA_v2.exe)
-"Croosloop" (CroosLoopSetup.exe)
- and 'ShowMyPc"(ShowMyPC3105.exe)He said click on the first and hit. He said SAVE or CANCEL. Now, I'm not naïve or stupid or gullible, and I am computer illiterate.
I smell something fishy here. Technical support does not call you about errors, you call them.
Research in the comments left on their FREE site, I have seen that all FOUR were short and had similar spelling/grammar mistakes. Typical supported false reputation.
I did a google search, barely found anything on this "business" and the guy hung up.
This is the site that this guy directed me to: http://xinfinitytech.webs.com/quick-help/
IM asking for any information about whether if it's a scam, an attempted theft of identity/data theft, an attempt to spread of the most recent virus, or some guy who tries to help. My gut tells me that it is one of the top three.
ANY INFORMATION WOULD BE GREATLY APPRECIATED!You search here and in the rest of the Internet first? I suggest that - because this type of scam is not only well known but well published.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
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According to above is this legitimate would call me someone from microsoft?
Hello
Its a SCAM!
In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
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The person calling said he could give me a technical support for problems that they had detected with my computer, but he seemed surprised when I said that I had problems with my computer. I did not understand a lot of what he was saying because of his foreign accent. Can someone tell me what it is? I don't think that I may have a virus, but Windows actually call for help?
You were lucky that you could not understand him and so do not buy what he was selling. It was a scam. Microsoft does not make unsolicited phone calls.
Insofar as thought, you could have a virus...
- What version of Windows (XP Home, XP Pro, Vista, etc) and Service Pack (none, 1, 2, 3) is installed? If you are unsure, do a click right my computer and select properties for information.
- What is the name and version of your anti-virus program? Is his current subscription and has it always been updated?
- What other security software is installed (names and versions)?
- What are the symptoms? That's what are you see you do not, you should see or what is you don't see don't you think you should? Please report the full text of the error message without paraphrase.
- What happened to your computer shortly before the symptoms started? Power outage (including pulling them out the plug or by pressing the off button); use of a registry cleaner, optimizer, tuner, etc. ; installation of an update (only one?). Another thing that you can identify.
-
This call is legitimate?
It's a scam.
-
Microsoft called to solve problems?
Hello
Microsoft will never make calls unsolicited users!If you get called by one of these scammers, say "I'm sorry, but Microsoft do not call users about PC errors" and put down the phone. These scammers can deceive you more money in Exchange for the fake virus protection and install malicious software on your particular PC remote access.Never listen to these cold - callers-simply ignore them.Best wishes and good luck!-Jetpackboy_____________________________________________________________________________Microsoft community contributor - member since October 6, 2011 and happy to help! -
Received a phone call from someone who said they were representative Microsoft Care.
They wanted to sell insurance on my XP MS software and fix my PC problems. They said that I reported as having many error events. Caller ID phone was DBT SOLNS CMA. 312-878-9660 # phone. They checked my license of operating system. He had me go into the event viewer and tell him how much the errors and warnings that I had. There were many. They want remote my PC problems and fix. I never had as much as how much they wanted to pay me. I told him he was wasting his time and mine. He is angry. I gave them nothing. He was an Indian, and I gave him nothing. He was very strong and I could hardly understand him with his accent. Because he tried so hard and I keep nagging at me to him, he was upset and said the * word. LOL I investigate these guys I hope the info I gave you are useful. Don't be fooled people. On 12 July. Kitimat, British Colombia Canada 2011
They wanted to sell insurance on my XP MS software and fix my PC problems. They said that I reported as having many error events. Caller ID phone was DBT SOLNS CMA. 312-878-9660 # phone. They checked my license of operating system. He had me go into the event viewer and tell him how much the errors and warnings that I had. There were many. They want remote my PC problems and fix. I never had as much as how much they wanted to pay me. I told him he was wasting his time and mine. He is angry. I gave them nothing. He was an Indian, and I gave him nothing. He was very strong and I could hardly understand him with his accent. Because he tried so hard and I keep nagging at me to him, he was upset and said the * word. LOL I investigate these guys I hope the info I gave you are useful. Don't be fooled people. On 12 July. Kitimat, British Colombia Canada 2011
This a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.
Did you let him in your computer? So great notm - happy to hear! But if you did you are at serious risk for what he could have there (installed spyware? Steal the passwords?), and I highly recommend that you do the two following:
1 reinstall Windows properly
2. change all your passwords, especially those of the financial institutions and online stores.
-
I received a phone call from someone who claims to be from winddows. He asked me to let him helping me adjust my event log to make it safer. Was - this legitimate?
Hello
No, it's a SCAM!
In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
-
Received a phone call from someone who has not been named (call from a blocked telephone number) saying that Microsoft would block my computer within 24 hours due to virus, we have been forward to microsoft. He said we had a laptop and gave us a serial number. We do not have a laptop. Was it a scam call or this person really used by microsoft? He wanted me to enter an address to give him access to my computer. I refused. Any information you can provide would be appreciated.
Hello
Yes, it's a SCAM!
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the local police to the FBI, Attorney general, and
consumer watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Nor would they know if any errors
It exists on your computer. So those are the frauds or scams to get your money or
worse to steal your identity.Avoid scams that use the Microsoft name fraudulently: Microsoft has no
for you unsolicited telephone calls help fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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