I recently had my hotmail account blocked.
I clicked on the menus of the various media and was in a hot mail page when I received an IM message and then very quickly I had someone take control away from my computer. I was told they were techincial in favor of microsoft. As they were cleaning my computer asked me to pay $99.99 for the map service, I tried to use would not work for them, I had another bank phone and Bank said that their load is displayed. Anyone have this experience too?
Hello
You may be able to recover the Hotmail account (see the last section of this response).
However it's probably isn't the most immediate issue that you have because they
may have other sensitive data obtained from your computer.
-------------------------------------------
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Its a total scam. Uninstall their software and then perform a system restore before you install.
Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and others. (Do not
on the computer compromise and it would be better to do it on the phone or in person.)
You can even restore your system to factory fresh to make sure their software violates not
your security. (Ways to re - install Windows Clean - removing everything on the backup drive so all the data
before hand.)
====================================================================
====================================================================
In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.
The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspx
No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.
Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx
Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspx
Scams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3
Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1
Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0
Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support
===========================================================
===========================================================
Follow these steps carefully:
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.
No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.
TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684
Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free
SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE
Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en
also install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->-->
Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp
Try the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro
--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htm
Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx
----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1
--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228
Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html
-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
======================================
If necessary AFTER THAT you are sure that the machine is clean of any malware.
How to do a repair installation to repair Windows 7
http://www.SevenForums.com/tutorials/3413-repair-install.html
=============================================================
Answers is a peer group supported and unfortunately has no real influence on Hotmail.
HotMail has its own Forums, so you can ask your questions there.
Windows Live Solution Center - HotMail - HotMail Forums Solutions
http://windowslivehelp.com/
Hotmail - Forums
http://windowslivehelp.com/forums.aspx?ProductID=1
Hotmail - Solutions
http://windowslivehelp.com/solutions.aspx?ProductID=1
How to contact Windows Live Hotmail Support
http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htm
Windows Live Hotmail Top issues and Support information
http://support.Microsoft.com/kb/316659/en-us
Error message "your account has been locked" when trying to connect
http://windowslivehelp.com/thread.aspx?ThreadId=77be7d82-a0e9-49c7-b46d-040ec654a9e2
Compromised account - access unauthorized account - how to recover your account
http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41
Hotmail hacked? Take these steps
http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspx
I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
Tags: Windows
Similar Questions
-
Everyone finds a way to get their hotmail account unblocked after 48 hours I, m thinking maybe give up there must be an answer, streams don't work.help person please.have tried all the ways I see other messages
Hello
I'm sorry, but we cannot help with hotmail problems in these forums in response to vista
Please repost your question in hotmail in the hotmail link below forums
http://windowslivehelp.com/product.aspx?ProductID=1
ForumsConsult with Microsoft Certified Solutions -
I got my Hotmail account blocked! and its been 3 days now and I have always had no. answer someone will never answer?
Hello
The question you have posted is related to Hotmail and would be better suited to the community of Windows live.
Please visit the link below to find a community that will support what ask you:
-
New Hotmail account blocked and other associated problems
I opened a new account hotmail 2 days ago, as the computer Windows 7 brand new did not support my Outlook Express email address existing. I then sent (or tried to) all my friends informing them of the change of address and almost immediately got blocked as a spammer. I came here yesterday and finally managed to get unlocked. If I had not had the intelligence to google the error message disturbing, I haven't discovered that I had been blocked at first. However, it now seems that I can only access my new hotmail address via messenger. Trying to enter directly via windows live mail results in a window that appears displays the new account and a former account hotmail of emergency set, even if I asked for the old one be closed yesterday. I want to just keep the new hotmail account and for the old disappear now and not have to wait 270 days or so that I didn't need it to be for 2 hotmail accounts. Settting upward the new hotmail email was more traumatic than other issues relating to the evolution of my computer. It is quite normal for a new account holder you need to send a lot of people immediately to inform them of his developments without such problems. Also, is there no way that holders hotmail account can contact hotmail to report any difficulties? I don't mind sharing my problems with others if it helps, but I'm unable to disclose specific information about my account.
You are welcome.
Happy holidays. For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem. -
I have my Hotmail account that has been blocked since July 18, 2001, because he was hacked and used to send spam.
When I found it blocked I asked to change the password I have fact but and when I tried to sighn again once he asked me to change my password. Whenever I try to sighn in it asked him trancferd me onther page asking me to enter my old password and the new password but whenever I did ared message, said the old password is inncorrect and take me over and over again. Please help me its account so important to me. I can answer any question related to this account to check.
You can get a faster and better informed the answer to your question by posting in the Windows Live help forums. Please follow one of the following links:
-
Hotmail account blocked and E-mail is not mine
Hi Please help, my account was blocked and I can't access it. In order to get it back, I need a verification code. And he sent an e-mail verification code, but this isn't my email, it's a fake, I have all my information, password and secret answers.Please help me to get the verification code...Hi Ismail,
Thanks for posting your question in the Microsoft answers Forum. For any question on Hotmail, please visit the following link:
http://windowslivehelp.com/forums.aspx?ForumID=d3fda415-1e53-4007-8e0c-2a77180ffb1d
-
How to recover a windows live hotmail account blocked?
I had accidentally answered a message thought it was a real message from the windows live team ask for my username and password and now I can't access the account, he had me to reset and the e-mail has been changed as well as the issue of security. Please help me this is a business account.
Hello
Answers is a peer group supported and unfortunately has no real influence on Hotmail.
HotMail has its own Forums, so you can ask your questions there.
Windows Live Solution Center - HotMail - HotMail Forums Solutions
http://windowslivehelp.com/Hotmail - Forums
http://windowslivehelp.com/forums.aspx?ProductID=1Hotmail - Solutions
http://windowslivehelp.com/solutions.aspx?ProductID=1How to contact Windows Live Hotmail Support
http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htmWindows Live Hotmail Top issues and Support information
http://support.Microsoft.com/kb/316659/en-usCompromised account - access unauthorized account - how to recover your account
http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41Hotmail hacked? Take these steps
http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspxI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
-
Help with my hotmail account blocked temporarily
Original title: HELP, I can't DESBLOCK MY HOTMAIL
"WHEN I TRY TO ENTER HOTMAIL SAYS ' YOUR ACCOUNT IS TEMPORARILY BLOCKET" I AM TRYINT TO DESBLOCKET, BUT I CAN NOT PLEASE HELP I NEED THE INFORMATION CONTAINED IN THIS E-MAIL. Thank you
Hello
Please do not type in capital letters because it's difficult to read and considered to be shouting.
---------------------------------------------------------------------------------------------------------
Answers is a peer group supported and unfortunately has no real influence on Hotmail.
HotMail has its own Forums, so you can ask your questions there.
Windows Live Solution Center - HotMail - HotMail Forums Solutions
http://windowslivehelp.com/Hotmail - Forums
http://windowslivehelp.com/forums.aspx?ProductID=1Hotmail - Solutions
http://windowslivehelp.com/solutions.aspx?ProductID=1How to contact Windows Live Hotmail Support
http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htmWindows Live Hotmail Top issues and Support information
http://support.Microsoft.com/kb/316659/en-usCompromised account - access unauthorized account - how to recover your account
http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41Hotmail hacked? Take these steps
http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspxI hope this helps.
-
Need to recover important files blocked hotmail account
Hotmail now currently blocked due recent spam account. Unable to remember Moose exact security password.
You need to recover files important hotmail account blocked. Security Hotmail may transfer into the new account. Thank you
Hello
Answers is a peer group supported and unfortunately has no real influence on Hotmail.
HotMail has its own Forums, so you can ask your questions there.
Windows Live Solution Center - HotMail - HotMail Forums Solutions
http://windowslivehelp.com/Hotmail - Forums
http://windowslivehelp.com/forums.aspx?ProductID=1Hotmail - Solutions
http://windowslivehelp.com/solutions.aspx?ProductID=1How to contact Windows Live Hotmail Support
http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htmWindows Live Hotmail Top issues and Support information
http://support.Microsoft.com/kb/316659/en-usError message "your account has been locked" when trying to connect
http://windowslivehelp.com/thread.aspx?ThreadId=77be7d82-a0e9-49c7-b46d-040ec654a9e2Compromised account - access unauthorized account - how to recover your account
http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41Hotmail hacked? Take these steps
http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspxI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
-
Recovery/creating an extra hotmail account
Hi - I could scream. The advice is very appreciated:
I had a Hotmail account 'staff' for 15 years. About two years ago, I created a Hotmail account. Never used, but it is still 'live' and I want to start to use forgotten password. Recovery of MS has been useless. Essentially because the questions are all about "recent emails. The 'Final' advice is to create a new account (based on my personal)!
Please help - or I'm leaving for Gmail on this one. Thanks - N
Hello
Thanks for posting your query in Microsoft Community.
It is unfortunate that you are unable to retrieve your e-mail account. However, I recommend posting your query in the Windows Live ID support for assistance.
Please feel free to answer in the case where you are facing in the future other problems with Windows.
-
Lost password to another hotmail account?
I had a hotmail account and don't remember the password or secret answer to the question. I moved form where I lived, and the zip code has changed, too. I have a current hotmail account but I have a few addresses on the other account, I need. My current hotmail account's email removed for privacy and the old Email deleted on behalf of privacy which is that I can't access. The personal info is the same, but the location may change due to move to another city.
Thank you for your help. No matter what information you need to form than me let me know if I can provideI had a hotmail account and don't remember the password or secret answer to the question.
I have a current hotmail account but I have a few addresses on the other account, I need.Sorry, but Microsoft cannot help you recover the lost passwords.
-
My Hotmail account that I've had since 2005 is suddenly blocked! Help, please!
My Hotmail account has been blocked. This is the first time, this never happened, and I had this account hotmail since 2005. Now, he is suddenly blocked time t and I have not been able to find the answer as to why. I give permission for you to access my account (* address email is removed from the privacy *) to solve this problem and send information to my second account (* address email is removed from the privacy *) what I need to do to get the account unblocked. Help, please! I beg of you!
Submit all Live and Hotmail queries on the forum right here:
Windows Live Solution Center
http://windowslivehelp.com/ -
I recently had my computer repaired by "pcfixit4u" who entered their phone number and email address on my hotmail account page. How can I now change those details back to what they were?
original title:. Now, how can I change my password?Hello
Given that the problem is related to hotmail, I suggest you to post the question in the forums and check them off below if it helps:
-
I just had to reset my password to get on my hotmail account. It was stated by windows live team someone to access my account without my knowledge. I would like to know how can I know that he could have done this, or where there may be genereted. Your help would be appreciated.
Thank you
Hello
HotMail has its own Forums, so you can ask your questions there.
Windows Live Solution Center - HotMail - HotMail Forums Solutions
http://windowslivehelp.com/Hotmail - Forums
http://windowslivehelp.com/forums.aspx?ProductID=1Hotmail - Solutions
http://windowslivehelp.com/solutions.aspx?ProductID=1How to contact Windows Live Hotmail Support
http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htmWindows Live Hotmail Top issues and Support information
http://support.Microsoft.com/kb/316659/en-usCompromised account - access unauthorized account - how to recover your account
http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41Hotmail hacked? Take these steps
http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspxI hope this helps.
-
Please unlock my hotmail account... I have had him since 1997/98
I have not checked my hotmail account in a week or two, but when I did this morning it has been blocked.
Name... under the sign in space instead of my user user name for my son(my son who does NOThave a hotmail account)was there.My son does not live with me, but recently, I checked his bank account for him a few times...andSometimes I check a site of the retail sport for him to print coupons.Please, as I have had this account since the 1990s.Thank you.I think you should post it here: -.
http://windowslivehelp.com/forums.aspx?ForumID=b782602b-8e7c-40D8-a66b-b44824497a17
You are in the forum comments at the moment does not support the type of problem you have raised.
Maybe you are looking for
-
How can I find (and remove) the source of this irritation
With irritating regularity, a dialog box appears on my screen that says "sh: / usr/bin/lockfile: no such file or directory (127) '." How can I find and eliminate the source of this thing?
-
435MT hd 4850 to hd7770 changing video card is it possible
I own a Dell 435MT with a HD4850 graphics card that is not a DX 11 card. I want to play 3 Crysis which requires a card DX 11. Is it possible to install a graphics card on my computer HD7770, because there is very little space below my card hd 4850.
-
404 error when the lowest selection (column name) for the metadata 11 g dictionary
Hi allI get a 404 error when I select a column name and click the link for dictionary of metadata. I get the 404 because obiee is allowing more 179 characters for the web link. You do not get a 404 error if you click on one of the shorter column name
-
How to add the date felxfiled in OFA
How to add the date felxfiled in OFAHi gurus,How to add a date in the form OFA field. I tried but no optin schedule it. I need to add the calendar options before the flexfiled.Concerning
-
The extensions Manager does not see Adobe Photoshop CC 2015?
The extensions Manager does not see Adobe Photoshop CC 2015. All applications using ustanovliny creative cloud