I reinstalled creative cloud and Dw after having a problem with Windows 10, but they do not work after restarting my computer. It's as if they are not installed

I reinstalled creative cloud and Dw after having a problem with Windows 10 and I restored it to windows 7, but they do not work after restarting my computer. It's as if they are not installed.  I worked through all the steps without result troubleshooting.  Everyone experienced similar?


Hi Trickstar777,

Please follow the steps below:

  • Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
  • Disable the firewall on your machine.
  • Turn off the firewall of the security program installed on the computer Internet. (Norton 360 - disable the following in it: Surf safely, firewall, browser protection, download intelligence)

These changes are temporary you can restore these changes back to normal once your creative cloud application is in place and functioning *.

(1) uninstall Creative Cloud Desktop Manager:

Using creative cloud | Uninstall the creative cloud desktop application

(2) delete following folders: (if you do not see any folder skip this step)

C:\Program Files (x 86) \Common Files\Adobe\OOBE

C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

C:\Program Files (x 86) \Adobe\Creative Cloud files

C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is folder hidden please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

\Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD

3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

Download Adobe Creative cloud apps | Free trial of Adobe CC

Let us know if that helps.

Tags: Adobe

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