Envy 17-1100 Series: HP Envy Touchsmart left the joint fitting 17 live broken

I have exactly the same problem that I had heard when using the PC for a whie, maybe 6 months or more, but actually didn't see the question until I had to disassemble the case to replace a fan who failed (BSOD). What proved to be the cause of the constant rattling and the fan failure, etc. has been parts of the base, once, who held the fitting which screws of the hinge is entered. The aggravating thing about it, it is I had a care package that just expired on 8/15, which I'm sure would have covered at least replacing the fan otherwise the parts you want for the hinge.

If something is done about this, please let me know

Kevin,

Therefore direct your comments, I, since then, been contacted by Shaun with the Hewlett Packard AMS TCO team and it seems that we have come to an acceptable solution to solve my hinge broken and destroyed because of fan.

Although it is too early for that mark it as resolved, I am really happy with the degree of ownership that Shaun took with my concerns. I think this will come to a positive conclusion and not fail that congratulations are done for you and Shaun and others as deserved.

New parts, including new hinges and lid up and down, all received Saturday (one night or more postage included).

A big thank you to you and Shaun for your help. You have restored my faith in HP.

Thanks again for your help.

Gary Nordmeyer

Tags: Notebooks

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