I tried to download CS4, but it will not download. Says that I need to improve, but cannot do so unless I am owner CS1, 2 or 3. Why don't I just use what I bought.
I initially bought CS4 in 2009 but wiped out long and sold the computer that was on. I tried to download CS4 on my current computer but he said setting up the version I have is the one that needs to be upgraded and to be eligible for the upgrade, that I need to have bought an eligible product (which I don't own) as CS 1, 2 or 3. I can not just use the CS4 I bought initially? Why should I buy something else to use what I bought?
Hi Gina Kugler,.
Make sure you download the suite CS4 or product that exactly matches what you had initially: Download Adobe Creative Suite 4 products. Serial numbers are for specific products.
If you have done this, and you still receive the prompt for an eligible item, this means that your serial number CS4 is a upgrade product: error: "this serial number is not for a product calling it" | Adobe Creative Suite. If this is an upgrade and you installed before, it must have been an earlier qualifying version of CS on your old computer. Because none of the previous versions are installed on your new computer, however, a CS4 update will ask a qualifying serial number.
If you are unsure if you already have a previous version of Creative Suite, you can check in your products & plans to sign in French - Adobe ID . You can also contact customer service. Click on the blue "Still need help?" button, and then select chat. Cat representatives are unable to provide troubleshooting techniques for older products such as CS4, but they can search for serial numbers, including under the alternate emails or phone numbers.
Let us know if that helps.
Best,
Del
Tags: Adobe
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