I try to install photoshop elements 7 in my laptop with Vista.
I tried to install photoshop elements7 in my laptop with Vista. When the installation is complete when the computer restarts and is frozen in the black screen with microsoft running downstairs. After several minutes, a screen appears with"do you want to repair windows" and you click on fix. Once the fix as the photo store is complete uninstall. It is not in the Recycle Bin, it's as if it was never installed. I tried 3 times this... Can anyone help?
Hi Millie123,
Ø summers - you have vista 32-bit or 64-bit?
Photoshop is not compatible with vista 64-bit. If you use 32 bit, try the step below.
This can happen if there is any application is in conflict. Turn your computer start-up in minimal mode and then install the photo shop and check if the problem persists.
Clean boot steps.
1. click on Start
2. type msconfig in the Search box and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click continue.
1. in the general tab, click Selective startup.
2. under Selective startup, clear the Load Startup items check box.
3. click on the Services tab, select the hide all Microsoft Services check box, and then click disable all.
4. click on OK.
5. When you are prompted, click restart.
6. after starting the computer, check to see if you still get the same error.
How to perform a clean boot procedure to determine if background programs are interfering with a game or a program that you currently use
http://support.Microsoft.com/kb/331796
NOTE: TURN ON YOUR COMPUTER TO A NORMAL STARTUP AFTER TRYING THE STEPS ABOVE.
Click Start, in the search box to start, type msconfig and press ENTER.
Select Normal startup, and then press apply and OK
http://kb2.Adobe.com/CPS/404/kb404897.html
Bindu S - Microsoft Support
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Tags: Windows
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