I want to download the free trial of After effects and Illustrator, but there's just a white screen...

I'm new to these programs, and I'm doing free practice before actually buying.

I have an Adobe ID and I went and clicked on "Download trial" for illustrator and need me just an empty page and I tried refreshing but it loads just a blank page again.

Help

First, close your office cc application.

then, rename the opm.db file by:

Navigate to the OOBE folder.

Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE

Mac OS: /users/folder/Library/Application Support / Adobe / OOBE

and rename the file opm.db in opm_old.db, for example

Finally, launch your cc desktop application.

If this does not work: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Tags: Adobe

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