I want to Exchange my photoshop, but I can't

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• I had to clean my computer & now want to re - install Photoshop, but I can't find the serial number, so don't let me download the program. What are my options if I can't find the number?

  Hello... I had to clean my computer, & would like to reinstall photo-shop. I bought several months ago and can not find where I put the serial number, so I can not download the program. If I can't find what are my options?... Thank you!  :-)

  Your subscription to cloud or serial number to show on your account page?

  https://Accounts.adobe.com/ , then click on Plans & products above to find a list of your programs and your serial numbers

  If the link above does not help you, and you haven't written your serial number on paper to store in your office, I don't know any way to help

• I got an old macbook pro version osx.6.8 and that you want a version of photoshop that I can use on it, but after searching the Internet, I am completely confused. Can you help me?

  I got an old macbook pro version osx.6.8 and that you want a version of photoshop that I can use on it, but after searching the Internet, I am completely confused. Can you help me?

  It's so old, that I doubt you'll have something to work on it which currently does not work.

  PS must be prior to version 3.

  Configuration of Photoshop

• I want to install "Wizard task", but I can't seem to find anywhere to download it.

  Task Wizard

  I want to install "Wizard task", but I can't seem to find anywhere to download it.  There, can someone help me?  I'm a total dummy when it comes to computers.

  Hi Donna,
   
  -Are you looking for program Assistant tasks planning tasks of your computer?
   
  If Yes, you can use the Scheduler tasks program to do the same.
  For more information, see:
  How to schedule tasks in Windows XP
   
  If this isn't the case, include more details pertaining to the matter to help us you help.

• There is no place on my account to change the credit card to paypal! I want to keep my account but I can't change the payment method! What can I do?

  There is no place on my account to change the credit card to paypal! I want to keep my account but I can't change the payment method! What can I do?

  I have enough in my account to use paypal, but not the credit card!

  Need help!

  HI Sandeskitr,

  Unfortunately there is no option to change credit card, paypal or vice versa.

  If you want to change your payment information, you will need to cancel the subscription and buy a new subscription with a different payment option.

  Cancellation:

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  For plans:

  Pricing plans and creative Cloud membership | Adobe Creative Cloud

  Let us know if you need more information!

• I bought a set of icons, but the downloaded file is to .ia. I can drag the file in photoshop, but I can't choose one of the icons of the file to separate my design. The file takes the form of a strong image. Any thoughts?

  I bought a set of icons, but the downloaded file is to .ia. I can drag the file in photoshop, but I can't choose one of the icons of the file to separate my design. The file takes the form of a strong image. The file also does not to my credit. Any thoughts?

  Only editable in Adobe Illustrator .ai file or another program graphic vector compatible Illustrator.

• How can I download adobe on my desk? I bought adobe photoshop, but where can I I like to download the

  How can I download adobe on my desk? I bought adobe photoshop, but where can I I like to download the

  Have you tried to download link below?

  Download Photoshop Elements | 10, 12, 14, 11, 13

• I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It is truly concerni

  I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It's really as regards and very frustrating.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• I want to buy the picture but I can't install it in my computer. I already had the trial. What can I do? pls help... Thank you.

  I want to buy the picture but I can't install it in my computer. I already had the trial. What can I do? pls help... Thank you.

  Please visit: FAQ: how to convert a trial to a membership?

  If you receive error messages, please let us know.

  Guinot

• I want to change my MacBook, but I can not connect at all to my account. It won't even show the mask connection on page of adobes, safari keeps trying but fails.

  I want to change my MacBook, but I can not connect at all to my account. it won't even show the mask connection on page of adobes, safari keeps trying but it keeps research fail.: https://IMS-NA1.adobelogin.com/IMS/authorize/ ... but nothing happens. Not on my computer, not on the mobile phone. the same problem. Cookies are okay and I never had this problem before.

  Hi Rahel,

  Please see Creative Coud connection errors

  Hope that helps!

  Kind regards

  Sheena

• I want to buy a program. but I can not confirm press confirmed the software program that gives back to you. I doubt it happens

  I want to buy a program. but I can not confirm press confirmed the software program that gives back to you. I doubt it happens

  Hello

  Please try to place an order using another browser or you can delete the cookies/cache and try again.

  Pricing plans and creative Cloud membership | Adobe Creative Cloud

  Kind regards

  Sheena

• I opened a high-density .tiff file in photoshop, but I can't move the object

  I opened a high-density .tiff file in photoshop, but I can't move the object

  Chances are that the image is the same size as the document. You can either add Web Image > canvas... size , use the crop tool and do drag outwards to create more space, or reduce the size of the image ctrl-t or command-t then scale the image inward.

• You just bought Photoshop, but I can't open and use... Help!

  Hello

  I need your help..!

  I downloaded the trial version of Photoshop, which has expired.

  I just bought Photoshop (a month), but now I can't open it!

  I have creative cloud access but I can't open it... It is said "to date" and that's all...

  What should I do?

  Thank you!

  Lavinia

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I want to download adobe after but I can't

  I want to download Adobe After Effects, but I can't. When I try to download, the page says "that it is some problems; try again later. If the problem persists, contact customer support. What can I do?

  First of all, you MUST have a 64-bit computer, and the operating system... What is your computer?

  -Programs are supposed TO not view or download if they are not installed on your computer

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• I bought adobe photoshop elements 13 and first 13 items, I downloaded photoshop but I can't download the first. I have the serial number, I check but I can not find where to try to download my product again. Can someone help me? Thank you

  I followed the instructions to download my products, but after downloading photoshop, I was able to download the elements first 13.

  My account view serial number and registration of the product, but I can't find where I can try it to donwnload again.  ???

  Please use the link below to download the application of elements first 13

  Adobe - download Adobe Premiere elements 13 free trial version | Adobe

  Download the demo on the link and enter the serial number. It will convert full version