I was called by someone posing as a representative of microsoft

Similar Questions

• I got a phone call from someone who said they were from microsoft and my computer was in danger, unless I paid 130 pounds for a new warranty, is it a scam?

  I got a phone call from someone who said they were from microsoft and my computer was in danger, unless I paid 130 pounds for a new warranty, is it a scam?

  Hi Debra,

  It's a SCAM! Microsoft does not make that neither have they partners that do and don't they hire contractors or individuals or even to find volunteers to do. There are probably thousands of these companies out there do every day - we get two or three posts like this (or more) each day ask about it. You are lucky who have recognized the scam enough not to be sucked in and eventually identify theft, infections, hacking your computer, convince you to buy software or services you either did not need or that do not really exist at all and all sorts of nefarious stuff. You'd be surprised how much contact us AFTER THAT that they realized they had been duped asking what to do. Don't waste time talking to these people, not give them any personal information it is, don't be fooled by what they can get allows you to see on the computer - in fact, not do anything they suggest on your computer or even to visit Web sites they recommend and for the love of God don't give them access to your computer.

  Microsoft knows this is happening, but with these companies popping up like dandelions, or closing and changing names when discovered and operating mainly from abroad, it would take an army of lawyers to sue each other. They do the best they can, but they are just too many and more added every day. People need to pay attention to these things. They occur not only by telephone, but also by e-mail, instant messaging, mail and all the ways imaginable. Forget not that Microsoft doesn't this and hang up or remove the emails or messages or mail from someone claiming that they do because they know the information on your computer or that you want to get information from you to confirm your account so that it will not be closed and asking you your name of user and password and all sorts of other personal information. Microsoft DO NOT!

  See below for additional information on this topic and what to do and how Microsoft works:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  I'm glad you don't get captured by these crooks and save yourself a big headache. Continue to use the same caution and you should do fine.

  Good luck and best wishes!

• Microsoft never call their users? I just got a call from someone who said they were from Microsoft and he wanted me to run something.

  I just got a call from someone who said they were from Microsoft. It was obviously of the India. In any case, he said that there are problems with my computer and it asked me to do something, I would not.  He hung up. He told me to click the button of windows on my keyboard. Then he told me type something in and running. But I refused. I said, how end I call Microsoft and give them your name... HE HUNG UP.

  Hello DianeMcGettigan,

  It is simply one of the many scams that are doing the tour.

  Unless you have a prepaid support contract with Microsoft, then Microsoft will never contact you by phone, mail or e-mail about problems with your PC. You did while refusing to allow him access to your PC. All they want to do is to have access to your PC, so they can steal personal data (banking etc.) on your part.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk |  vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• phone call from someone who says they work for Microsoft with a saying of phone number blocked that Microsoft was going to block my computer within 24 hours because of our virus transmission, is it true?

  Received a phone call from someone who has not been named (call from a blocked telephone number) saying that Microsoft would block my computer within 24 hours due to virus, we have been forward to microsoft.  He said we had a laptop and gave us a serial number.  We do not have a laptop.  Was it a scam call or this person really used by microsoft?  He wanted me to enter an address to give him access to my computer.  I refused.  Any information you can provide would be appreciated.

  Hello

  Yes, it's a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the local police to the FBI, Attorney general, and
  consumer watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Nor would they know if any errors
  It exists on your computer. So those are the frauds or scams to get your money or
  worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently: Microsoft has no
  for you unsolicited telephone calls help fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Received scam call from someone who claims to be from Microsoft, was my system compromised?

  Last week my father received a phone call from someone claiming to be from Microsoft. They asked him to press CTRL and I think that the flag at the same time icon. Now, this week, his computer does not work correctly... He said is to show Arab or he is just encrypted and it cannot get on anything or do anything

  . Do you think this scam call had something to do with the way the computer is acting today? And press these buttons, do you know if and what it can do to someones computer?

  So looking forward to answers ASAP.

  Thank you!

  Hmm?

  Microsoft does not phone calls to people - out of the blue...

  at best, microsoft only responds to requests for information made by the people.

  Try running a system restore point on a date prior to the boot problem.

• Phone scam: received a call from someone posing as microsoft certified support

  Hi, I just became a victim of a scam. A company (Indian person) posing as the support of microsoft certified saying they had reports that my pc was slow and that they could run faster. I gave them access to my computer (I know, what a wally) via logmein code 320307. Last night, I deleted all the files from IE and cookies etc, ran a scan. I am woorried on the software "keylogger" trying to capture my bank details. Is there anything else I need to do?

  Contact your Bank and change passwords for banking...

  See you soon.

  Mick Murphy - Microsoft partner

• I received a phone call from someone who claims to do with Microsoft.

  Original title: scam?

  I received a phone call from someone who claimed to be 'windows', and he said that they had received a message from my computer that he downloaded a virus.   When I asked to get her phone number to call to check, that we have been disconnected.  What is the scam here?  I traced the call to 253-802-0309, which is International Telecom.

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• I received a phone call from someone who said they were from Microsoft and I had a lot of mistakes on my computer and he would help me fix. is it a scam?

  Microsoft called to solve problems?

  Hello

  Microsoft will never make calls unsolicited users!
  If you get called by one of these scammers, say "I'm sorry, but Microsoft do not call users about PC errors" and put down the phone. These scammers can deceive you more money in Exchange for the fake virus protection and install malicious software on your particular PC remote access.
  Never listen to these cold - callers-simply ignore them.
  Best wishes and good luck!

  -Jetpackboy
  _____________________________________________________________________________

  Microsoft community contributor - member since October 6, 2011 and happy to help!

• I was called by someone who said that I had a problem with my computer

  original title:

  I think I was a victim of a SCAM, a solution Windows online Eric called me to say that I had a problem with my computer.  He had me to enter a code (key Windwos more R entered eventvwr and gave me all the error messages that have been sent to microsoft.)   He had a technician take over my computer to see if the software layer of secruity has been exceeded, the technician SAIS Yes and wanted me to buy a new title for my windows XP to 120.00.    I said no. I have his contact details, it was California.

  How has this affected my computer?

  Remove all error events that affect the system?   to see u windows touch R and then type eventvwr.

  Microsoft can verify the software layer of security to see it really happened to expire?

  Hello

  Its a total scam. Uninstall their software and then perform a system restore before you install.
  Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and others. (Do not
  on the computer compromise and it would be better to do it on the phone or in person.)

  You can even restore your system to factory fresh to make sure their software violates not
  your security. (Ways to re - install Windows Clean - removing everything on the backup drive so all the data
  before hand.)

  ====================================================================
  ====================================================================

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Do not fall for the fake phone Tech Support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  ===========================================================
  ===========================================================

  Follow these steps carefully:

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  RUN - type in the box-

  sfc/scannow

  Then run checkdisk (chkdsk).

  RUN - type in the box-

  Chkdsk /f /r

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• I get calls from someone who says he is from Microsoft, I asked to call back number, which is 650-989-1221 it is Microsoft?

  This man sounded like he was reading a script with an accent as the India, but he said he's in California... He said my computer is corrupt and sending signals and something else I don't remember. He said that it is from microsoft, but I told him not enything and ask for a number to call back later.

  This is a scam that has become increasingly common in recent years. Microsoft does not cold-call customers, so if you do not contact this 'service', don't give them access to your computer or personal information. Most of the time, they extort money (if you give them the remote control of your computer by going to the sites they tell you of to correct 'issues'), or at least the factory door programs and malware hidden on your computer.

  If you provide access to or information, you should be fine.

  There are a number of complaints or similar concerns registered by the other posters about the present; Unfortunately, there are many fictitious companies to try this type of scam, and international jurisdiction is find and their closing difficult.  The best option is just to ignore the calls for more ' we received your computer Windows error reports.

  Someone better informed than me, with links to the official pages of Microsoft FAQ about these phone scams will probably be along shortly.

  -DF

• Prefetch unwanted files: call from someone who claims to be from Microsoft

  I just had a phone call very similar to some that I read on the forum.

  The man was of Indian origin saying his name was Mike Davies of Microsoft in Oxfordshire and our computer had generated error reports that slowed.

  He wanted me to RUN a file named prefetch unwanted files, I was a little dubious and told him that I had to pay for my computer and it is supposed to be remembered!

  On Saturday, February 12, 2011 14:51:59 + 0000, JudyN34 wrote:

  I just had a similar call from an Indian-sounding man calling himself Michael Smith.  He asked me to run a file called unwanted prefetch.
  I told him I thought he could be a crook and he gave me a phone number 01865 600375 to call him if I changed my mind.

  Do not change your mind. It was certainly a crook.

  Ken Blake (MS-MVP)

• I received recent phone calls from someone who says they are with Microsoft

  I received phone calls recently from a person saying they are with Microsoft and that my computer has been downloading unnecessary files.  They claim they know because the error and warning messages are sent to the Inbox of Microsofts.  I am reluctant to talk more with them.

  How can I be sure of who's calling?  In addition, if it is true, how can I check my computer?

  Hello

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  https://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• I just got a call from someone who claims in partnership with Microsoft.

  They said that my computer was sending error reports and they wanted me to download a program of monitoring Viewer to teamviewer.com.  I refused when they didn't know what version of windows I was using.  A feedback?

  Tuesday, May 22, 2012 23:45:12 + 0000, JohnKohlwey wrote:

  They said that my computer was sending error reports and they wanted me to download a program of monitoring Viewer to teamviewer.com.  I refused when they didn't know what version of windows I was using.  A feedback?

  They are not Microsoft partners and your refusal was very wise.

  It's a scam and with various names and phone numbers, is
  becomes more common lately.
  In addition to their money get on your part to do anything of any value,
  If you leave them in your computer, which knows what losses they did are
  where confidential information they stole.

  So if you have done so, I highly recommend that you do both of the following
  immediately:

  1 do a clean reinstall of Windows.

  2. change all of your passwords, especially banks or other
  financial sites.

  Ken Blake, Microsoft MVP

• I received a phone call from someone claiming to be a certified Microsoft Dealer, onlinetechmate

  I received a phone call that is supposed to come from this authorized microsoft resellerwww.onlinetechmate.con try to enroll to allegedly clean my computer system. They pushed this sales pitch for more than an hour and even remote access to my computer. When I refused to sign for their services without any evidence of service ensure the cooperative who identified himself as "norman" be made a 'mac' froze my system laughed and told me to ' f * ck off "before slamming down the phone! everyone is aware of this Organization of stuffing and what I now have to sue in the courts to destroy my computer system? I asked Microsoft if they are willing to take responsibility for their actions of authorized dealers and am still waiting for their answer?

  * original title - never dealt with an organization of cowboy www.onlinetechmate.com? * 0

  It is a scam, there are several ongoing. Microsoft has nothing to do with it, and they aren't MS authorized resellers. If you let them take control of your computer remotely, you should be ashamed of yourself.

• I was called by a man saying he was with Microsoft, and that someone tried to hack my computer.

  * Original title: mess up BIG TIME

  I was called by a man saying he was with Microsoft, and that someone tried to hack my computer.  They consulted my system through a program called somewhere or some how some way when I told them that I had already paid for anti virus and hacking they hung up but still had control of my computer.  They continued to open the files, even if I tried to stop my mouse does not work only them would be.  Please let me know how do I know if they have access to everything and I have to do next... .change all accounts, passwords or is it at the end?  I'm not a computer person and appreciate any help I can get.  Thank you, Sue

  Yes, you have been scammed.

  Quietman, see: I was hacked... What should I do?
  http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=3071944

  Download the free versions of these tools. First check the updates and then run a full scan with each.

  Malwarebytes Anti-Malware
  http://www.Malwarebytes.org/products/malwarebytes_free

  When offered, uncheck the box: activate the free trial version of Malwarebytes Anti-Malware bonus.

  AdwCleaner
  http://adwcleaner.en.LO4D.com/

  SuperAntiSpyware
  http://www.SUPERAntiSpyware.com/

  Junkware Removal Tool (free)
  http://www.bleepingcomputer.com/download/junkware-removal-tool/

  This is a scam that last for years. Microsoft never does unsolicited phone calls.

  Is calling, Microsoft, a scam?
  http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19

  Report a scam to technical support
  http://support.Microsoft.com/reportascam

  It's a real call from Microsoft?
  http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft

  Avoid scams to phone for tech support
  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  Do not fall for phony phone technical support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Aggressive, persistent Windows tech support fraudsters continue to track consumers
  http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

  What is a certified Microsoft [or] partner?
  http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.html