I was called by a man saying he was with Microsoft, and that someone tried to hack my computer.

* Original title: mess up BIG TIME

I was called by a man saying he was with Microsoft, and that someone tried to hack my computer.  They consulted my system through a program called somewhere or some how some way when I told them that I had already paid for anti virus and hacking they hung up but still had control of my computer.  They continued to open the files, even if I tried to stop my mouse does not work only them would be.  Please let me know how do I know if they have access to everything and I have to do next... .change all accounts, passwords or is it at the end?  I'm not a computer person and appreciate any help I can get.  Thank you, Sue

Yes, you have been scammed.

Quietman, see: I was hacked... What should I do?
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=3071944

Download the free versions of these tools. First check the updates and then run a full scan with each.

Malwarebytes Anti-Malware
http://www.Malwarebytes.org/products/malwarebytes_free

When offered, uncheck the box: activate the free trial version of Malwarebytes Anti-Malware bonus.

AdwCleaner
http://adwcleaner.en.LO4D.com/

SuperAntiSpyware
http://www.SUPERAntiSpyware.com/

Junkware Removal Tool (free)
http://www.bleepingcomputer.com/download/junkware-removal-tool/

This is a scam that last for years. Microsoft never does unsolicited phone calls.

Is calling, Microsoft, a scam?
http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19

Report a scam to technical support
http://support.Microsoft.com/reportascam

It's a real call from Microsoft?
http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft

Avoid scams to phone for tech support
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

Do not fall for phony phone technical support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

Aggressive, persistent Windows tech support fraudsters continue to track consumers
http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

What is a certified Microsoft [or] partner?
http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.html

Tags: Windows

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