I was not able to keep a link with adobe for assistance and we live a list of problems with the creative cloud and applications.  I need someone assigned to these issues and that we are supposed to have premium support.

Creative cloud app does that spin and is never at the login prompt.

Creating cloud displays a message indicating that there is no internet connection.

Creating cloud displays a message that there is no connection to the internet and also displays a message to work offline.

A product displays the splash screen, but never opens the application, it can be used.

Although the creative cloud is recorded in the applications are always show messages from the trial.

The products have expired because that trial messages displayed for 30 days.

Cloud products do not update due to receive messages from retry during the installation or update.

DebraPinson you can face several difficulties.  I recommend you first resolve the login/sign error by performing the procedure in the sign, activation, or connection errors. CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  Please feel free to update this discussion if you have any questions about the steps listed in the referenced document.

Tags: Adobe

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