I worked a University and I understand we have a subscription to Illustrator, but I have problems to install

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  You did it happen any changes made to the computer before the show?

  Method 1: Try the following steps.
  a. log in your computer using an administrator account.
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  d. Locate and click the following registry key:
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  Important: this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article: back up the registry in Windows 7

  Method 2: I suggest to install the drivers of clean boot and then restart the computer and check if the problem persists.

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  http://support.Microsoft.com/kb/929135

  Note: follow step 7 of section of boot KB929135 to the computer in normal mode.

  Method 3:
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  Tips for solving common driver problems
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