Idk: Why does his job

So basically I reset my computer to factory settings and I left it alone for a day I turn it on and it displays the logo and loads and it starts to reboot over and over again in an endless loop

Help, please

Hi@ChrisDonger,

Thanks for stopping by the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

For the best experience on HP forum, see our Guide to HP Forums to learn more.

Boots the PC loop. Is this fair?

Thank you for sharing the details of the problem. I want to help you.

Did you reset using a HP recovery or support from the partition on the hard drive of the PC?

If this has been done through HP recovery media, disconnect the drive and reboot the PC.

If it's from the partition of the trial operations from the link and check if this solve the problem.

Windows 8, 8.1: http://hp.care/2bMviqd

Windows 10: http://hp.care/2eckMwA

I hope this helps. Let me know to learn more.

Happy announcement.

Resolv_S

Happy to help you. I work for HP

Please click on " ""Accept as Solution " " " if you feel my post solved your problem, it will help others find the solution.
Click on the " Bravo Thumbs Up" " " to say 'Thank you' to help! "

Tags: Notebooks

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    1.437: ================================================================================
    1.437: 23/11/2011 03:08:28.515 (local)
    1.437: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
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    1.437: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1.453: C:\WINDOWS\system32\mstscax.dll is present
    1.453: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,468: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    1,468: Condition in Test.RDCInstallBlock.Section failed with the fist
    1,468: Check condition for line 2 of prerequisite returned FALSE
    1,468: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,468: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.484: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.484: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.484: Update.exe extended error code = 0xf0f4
    2.906: ================================================================================
    2.922: 23/11/2011 05:00:35.562 (local)
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    2.922: impossible to activate SE_SHUTDOWN_PRIVILEGE
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    2.938: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2,953: C:\WINDOWS\system32\mstscax.dll is present
    2,953: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2,953: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2,953: Condition in Test.RDCInstallBlock.Section failed with the fist
    2,953: Check condition for line 2 of prerequisite returned FALSE
    2,953: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2,953: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2,953: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2,953: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2,953: Update.exe extended error code = 0xf0f4
    2.313: ================================================================================
    2.328: 23/11/2011 08:54:57.125 (local)
    2.328: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.328: impossible to activate SE_SHUTDOWN_PRIVILEGE
    2.328: hotfix started with following command line: - q - z - er /ParentInfo:ba24e0c9ca7d2f4989d1ea27838f0f30
    2,344: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2,360: C:\WINDOWS\system32\mstscax.dll is present
    2,360: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2,375: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2,375: Condition in Test.RDCInstallBlock.Section failed with the fist
    2,375: Check condition for line 2 of prerequisite returned FALSE
    2.391: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.391: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.391: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.391: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.391: Update.exe extended error code = 0xf0f4
    1.000: ================================================================================
    1,000: 24/11/2011 08:06:12.531 (local)
    1.000: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    1,000: impossible to activate SE_SHUTDOWN_PRIVILEGE
    1,000: hotfix started with following command line: - q - z - er /ParentInfo:423711f3a8589046b2b956da6857f6a3
    1.000: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,015: C:\WINDOWS\system32\mstscax.dll is present
    1,015: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,015: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    1,015: condition in Test.RDCInstallBlock.Section failed with the fist
    1,015: Check condition for line 2 of prerequisite returned FALSE
    1015: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,015: KB2481109 Setup has encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1015: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,015: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,015: Update.exe extended error code = 0xf0f4
    3.110: ================================================================================
    3.125: 24/11/2011 15:34:35.781 (local)
    3.125: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    3.125: impossible to activate SE_SHUTDOWN_PRIVILEGE
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    3.125: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    3.141: C:\WINDOWS\system32\mstscax.dll is present
    3.141: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    3.157: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    3.157: condition in Test.RDCInstallBlock.Section failed with the fist
    3.157: Check condition for line 2 of prerequisite returned FALSE
    3.157: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    3.157: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    3.157: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    3.157: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    3.157: Update.exe extended error code = 0xf0f4
    2.594: ================================================================================
    2.610: 26/11/2011 02:16:57.437 (local)
    2.610: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.610: impossible to activate SE_SHUTDOWN_PRIVILEGE
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    2.641: C:\WINDOWS\system32\mstscax.dll is present
    2.641: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2.641: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2.641: condition in Test.RDCInstallBlock.Section failed with the fist
    2.641: Check condition for line 2 of prerequisite returned FALSE
    2.641: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.641: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.656: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.656: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
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    2.531: ================================================================================
    2.546: 26/11/2011 03:00:19.109 (local)
    2.546: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.546: impossible to activate SE_SHUTDOWN_PRIVILEGE
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    2,578: Check condition for line 2 of prerequisite returned FALSE
    2.593: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
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    2.593: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.593: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.593: Update.exe extended error code = 0xf0f4
    1.062: ================================================================================
    1.062: 26/11/2011 03:23:15.000 (local)
    1.062: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    1.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
    1.062: hotfix started with following command line: - q - z - er /ParentInfo:5a221d8a2fa3d44f8a3f4dd153b05faf
    1.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1.078: C:\WINDOWS\system32\mstscax.dll is present
    1.078: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1.078: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    1.078: condition in Test.RDCInstallBlock.Section failed with the fist
    1.078: Check condition for line 2 of prerequisite returned FALSE
    1.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.078: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.078: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.078: Update.exe extended error code = 0xf0f4
    2.515: ================================================================================
    2.515: 04/12/2011 07:27:35.234 (local)
    2.515: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
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    2.531: hotfix started with following command line: - q - z - er /ParentInfo:9d87f9a42da3c64598972d652f3ced5f
    2.547: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2.562: C:\WINDOWS\system32\mstscax.dll is present
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    2.562: condition in Test.RDCInstallBlock.Section failed with the fist
    2.562: Check condition for line 2 of prerequisite returned FALSE
    2.562: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.562: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
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    2.562: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
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    2.563: 04/12/2011 07:50:37.765 (local)
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    0,984: Check condition for line 2 of prerequisite returned FALSE
    1.000: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,000: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.000: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,000: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,000: Update.exe extended error code = 0xf0f4
    1.000: ================================================================================
    1,000: 04/12/2011 07:57:24.500 (local)
    1.000: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    1,000: impossible to activate SE_SHUTDOWN_PRIVILEGE
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    1.000: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,000: C:\WINDOWS\system32\mstscax.dll is present
    1,000: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,000: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    1,000: condition in Test.RDCInstallBlock.Section failed with the fist
    1,000: Check condition for line 2 of prerequisite returned FALSE
    1,016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,016: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,016: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,016: Update.exe extended error code = 0xf0f4
    0.984: ================================================================================
    0,984: 04/12/2011 08:36:23.296 (local)
    0,984: c:\eb73171289b39605a253475d\update\update.exe (version 6.3.13.0)
    0,984: hotfix started with following command line:
    0,984: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,000: C:\WINDOWS\system32\mstscax.dll is present
    1,000: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,015: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than or equal to 6.0.6001.0
    1,015: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than 6.0.6002.0
    1,015: second Condition in Test.RDCInstallBlock.Section failed
    1,015: Check condition for line 2 of prerequisite returned FALSE
    1,031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,031: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,031: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    18.562: message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    18.562: user input: OK
    18.562: Update.exe extended error code = 0xf0f4
    18.562: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
    1.000: ================================================================================
    1,000: 04/12/2011 08:41:07.203 (local)
    1.000: c:\62ac1ce343482d32d32754\update\update.exe (version 6.3.13.0)
    1,000: hotfix started with following command line:
    1.000: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,016: C:\WINDOWS\system32\mstscax.dll is present
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    1,016: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than or equal to 6.0.6001.0
    1,031: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than 6.0.6002.0
    1,031: second Condition in Test.RDCInstallBlock.Section failed
    1,031: Check condition for line 2 of prerequisite returned FALSE
    1,031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,031: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,047: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    5.094: message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    5.094: user input: OK
    5.094: Update.exe extended error code = 0xf0f4
    5.094: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.

    Hello

    1. do you mean to say that Windows update fails to install the KB2481109 update? If you receive an error message and then, after return the exact error message.

    2. you have the latest service pack installed?

    The following article can help you.

    How to troubleshoot common Windows Update, Microsoft Update and Windows Server Update Services installation

    For more information about the update: MS11-017: Description of the update of the Remote Desktop client 6.0 and 6.1 remote desktop client security: 8 March 2011  

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