If Lightroom is included with membership of creative cloud, why it requires a serial number?
I had a subscription CS6 for some time but just installed Lightroom since the Application Manager. When I started it by asking her if I have a serial number or you want to try. If it is included in the creative Cloud service, why he is not activate as the rest of the CS applications?
Here are several troubleshooting methods that should get reactivated by your Adobe ID applications:
A. follow steps 4 and 5 of http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html:
- Launch the application.
- Click on the button of the license of this software .
- See your Adobe ID in the dialog box and click the Sign In button.
B. use Adobe Application Manager to install a different application to the activation of the trigger with the help of your Adobe ID
C. if an application is launched without having to ask for a serial number but another doesn't, then the application that is activated choose Help > deactivate in the menu. Revive and activate the application.
D. reinstall the Adobe Application Manager here: http://www.adobe.com/applicationmanagerpatch/index.html. Then re-open the application.
If none of these methods resolve the problem, then provide:
- Version of your operating system.
- The three log files: PDApp.log, amt3.log and oobelib.log.
- Send this information to [email protected].
Get the files of newspapers under Windows:
- Open the command prompt.
- Type mkdir Desktop\logs and press enter. This will create a folder named logs on your desktop.
- Type copy %temp%\PDApp.log Desktop\logs\PDApp.log and press enter. This will copy the file PDApp.log in the folder logs.
- Type copy %temp%\amt3.log Desktop\logs\amt3.log and press enter. This will copy the file amt3.log in the folder logs.
- Type copy %temp%\oobelib.log Desktop\logs\oobelib.log and press enter. This will copy the file oobelib.log in the folder logs.
- Zip the folder of papers using a program like 7-Zip Zip (available at http://www.7-zip.org).
Get logs on Mac OS x:
- Open the Terminal (located in the utilities in your Applicationsfolder).
- Type mkdir ~/Desktop/logs and press enter. This will create a folder named logs on your desktop.
- Type cp ~/Library/Logs/PDApp.log ~/Desktop/logs/PDApp.log and press enter. This will copy the file PDApp.log in the folder logs.
- Type cp /tmp/amt3.log ~/Desktop/amt3.log and press enter. This will copy the file amt3.log in the folder logs.
- Type cp /tmp/oobelib.log ~/Desktop/oobelib.log and press enter. This will copy the file oobelib.log in the folder logs.
- Type tar-czf ~/Desktop/logs.tgz ~/Desktop/logs and press enter. This will create the file logs.tgz on the desktop. You can ignore the message: tar: removing leading "/" names of members.
Tags: Adobe
Similar Questions
-
PS installed creative clouds and it requires a serial number.
Customer service told me to clear my browser cache and then download the program again, and it would be solved.
I don't know why empty my cache would help me here. Especially since my account CC is in place since November. They insisted, so I tried.
I learned that you can not download again if the program is already installed. So I uninstalled PS and then reinstalled using the application manager. No change, photoshop asks me to activate.
If I have a creative cloud account in good standing and pay monthly fees for Photoshop and then you download the program Adobe requires that I use to install the program through creative cloud, WHY Photoshop asks me a serial number?
Help please.
Connect you or activation errors. CS6 CS6, CS5.5, Perpetual subscriptions
And also be sure to run the updates. He was / is a bug in one of the intermediate updates for the PS that is causing this behavior, too.
Mylenium
-
I bought Muse CC for the months to pay. But always say buy into Adobe creative cloude. I got no serial number in my email too.
Hello
Please try steps mentioned here,
-
OK with photography package creative cloud why did it let me use the lightroom develop module?
I tried to find an answer to this, and he told me to buy a subscription. I bought the package of photography creative cloud for 9.99. It is supposed to be included I thought.
Download you and install the program?
To start https://helpx.adobe.com/creative-cloud.html the Cloud
-Installation, update or uninstall and launching after installation
Or, https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html
-
I ve already finished the trial period so I bought creative cloud package. I Don t know how to save the I´ve already installed Photoshop and I Don t know how to get serial number to license it. Thank you.
It seems it was automatically unlocked! I love you girls/guys programmer! I really appreciate the people who are behind all these programming and design. You do a wonderful job!
Greetings from the Argentina! Come visit sometime!
Jimena
-
Can I edit videos with the basic creative cloud membership?
I think with the purchase of a membership of creative cloud to upgrade of the elements but do not want to do if I have not basic editing capabilities for videos.
Hello Harry,.
If you purchase the plan composition full creative cloud, it includes video editing software in it like Premiere Pro.
If you specifically want to use video editing software you can also purchase the membership simple app of Premiere Pro
You can consult prices and plans: plans pricing and membership creative cloud | Adobe Creative Cloud
It will be useful.
Concerning
Bianka Attre
-
I wanted to buy the licensed version of ADOBE ACROBAT PRO CD (on EMI of INR 809 per month) and by following links from site, instead finished with "simple-app creative cloud for Acrobat Pro membership (one year)"-which I don't want. . How can I get ADOBE ACROBAT PRO DC?
Hello
For a perpetual license of Adobe Acrobat DC we don't have Ant EMI. You pay only once and buy the product Adobe Store - Adobe Acrobat Pro DC
Perpetual license will include the serial number of the software.
If you wish to cancel the order above, then go to the contact us page, then click on the "still need help?" Contact us'button.
^ Ani
-
What are the apps that I have access to with a membership of creative cloud?
What are the apps that I have access to with a membership of creative cloud? I think I need monthly membership of $50, but don't know if I can get the $30 membership.
I need to access the following applications:
First Pro
After Effects
Media Encoder
Photoshop
5 Lightroom
Thank you!
TM
Available with a subscription of cloud applications
Explorer Adobe desktop applications | Adobe Creative Cloud
You will need a full membership of cloud.
You are only eligible for the case of a $30 if you have CS3, CS4, CS5 or CS6.
-
I just bought a download for Adobe Photoshop Lightroom 6 card, when I go to install it, I have the option to download, but it says that I do not require a serial number at this time. The only thing that downloads creative cloud with the trial versions of all your products and no way to download Lightroom 6. How can I get download it to my computer and find the serial number?
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
- Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
-
Hello. I have a simple-app membership of creative cloud to Adobe Premiere Pro (at least) on PC, however, Adobe says "we have found a subscription to Adobe Premiere Pro CC 2015 associated with this Adobe ID". I don't have another code. Can you help me?
Hi Nicolas,.
Please check the help below document:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Kind regards
Sheena
-
I have problems with Lightroom. I just downloaded the creative cloud with LR and PS PS works fine, but does not open LR. It is stuck on the license screen and freezes. Please notify.
reset your preferences-
Acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
Adobe media encoder: https://forums.adobe.com/thread/1713540
Legacy: http://helpx.adobe.com/after-effects/using/preferences.html
Bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html
Dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
InDesign: https://forums.adobe.com/thread/526990
Lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
Muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
Photoshop: https://forums.adobe.com/thread/375776
Photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
elements of first: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
-
What version of photoshop comes with the student creative cloud membership
What version of photoshop comes with the student creative cloud membership?
PS CC is only one version, that was the long version. The 'Standard' version is no longer supported.
-
I thought indesign cs6 was included in my package of premium design cs6. Why, when I try to open it, go to a window that says that I don't have a CC membership more and then quits without loading Indesign cs6. It requires a serial number, but for my design premium cs6 serial number is not accepted by it.
Hello
Yes, you need to uninstall Adobe Creative cloud only, if you are unable to uninstall creative cloud through the tool cleaner and error message you shared above.
Please go through the below mentioned location and remove the file name ""ffc " "
MAC: \User\
\Library\Application Support\Adobe\OOBE\ Windows: C:\ProgramData\Adobe\OOBE\ (to view the AppData folder and program hidden data, see files, folders, file name extensions |) Windows XP, Vista, Windows 7)
* After the removal of FFC file run the cleanup tool and uninstall Adobe creative only cloud.Let us know if this will help!
Kind regards
Sandrine -
Can I cancel my annual membership of creative cloud and get a refund
Hello!
I wanted to know if I can cancel my annual membership of creative cloud and get a refund of the balance of a few months, I left?
Hello
Please refer o the following links:
Adobe - General conditions of subscription
Manage your creative cloud membership
Cancel your membership creative cloud
If you still need help please contact support: contact customer service
*Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.
Let us know if that helps.
Kind regards
BANI
-
I am a student and I have a free subscription to adobe (who, when I go into my membership, says I have free membership of Creative Cloud) again, when I try and download the Adobe Photoshop CC 2015, it gives me an error message that my trial has expired and then heading to an error 'No subscription found' when I type in my ID. My other updates for the applications worked and they open yet Photoshop is not.
Hello
Free trials of Adobe are for 30 days by app and it's clean and not mail electronic id specific, which means that if anyone with any email used Photoshop test on your machine, then it won't work not it will show you that the trial is expired.
But if you think that this is the first trial for Photoshop has been downloaded on this machine and is not expired, please see the links below:
Adobe trial software has expired at the beginning
Please HELP in "Trial Expired" is anyway to reset my account so I can reuse them?
Let us know if that helps.
Kind regards
Bani
Maybe you are looking for
-
Crash-ID: bp-fed83257-3040-448a-8863-4eb8d2150618 Can not do anything, crashes all the time after opening
-
How to remove iphone backup current password (do not remember) and set a new?
I want to backup my iPhone 5 s before installing the next update of the os, but don't remember the password encrypted backup. I would like to delete the previous backups and the password and create a new backup with a new password. How do I do that?
-
Hello! I have a Hp Envy 14 t-1200 CTO Notebook (product number: XQ102AAR) and I want to install a disc mSata. I find the connector below my hard drive and insert the card mSata (Longsys 64 G), but it does not work. I is not any related configuration
-
opening files of MIX in the GALLERY
-
ProdID:V0Q01UA #ABA Hello, so I performed a reset that restore my computer to factory settings, I have chosen to erase all files. I've done this before, and everything went well. What was going on, it was my disc useage was at 100% a lot and that som