IIS crashes with failing JRun connector?

On our environment:

Win Server 2008 r2 64-bit, 8GB of Ram

Our web server has experienced a series of humps undetectable for events that should have zero negative impact.  A hiccup of such has been the 9.0 9.0.1 on 29 March 2012 update that erupted in the administration see Web page  I'm not the administrator of the web server if my ability to test for a fix was limited.  The search for a solution online has been in vain.  The error given was:

DiagnosisElement ESAPIUTILS is undefined in a Java type object class [Ljava.lang.String;. < br > the error occurred on line 55]

Finally, we asked a technical support incident unique request Adobe.  The first day, that support engineer has visited our site it was little more than a simple simple insistence.  The technician pointed out to generate a VM to imitate our configuration, which I still question how this should be carried out.  The creation of the VM was never satisfied and did nothing but delay of repairs due to planning confilicts with Adobe, the availability of our admins and the weekend.  Finally the technician was able to work with us again and the CF web admin has been fixed.  However, until the fix has been put in place the technician asked twice, once on each call, if we applied patches.  The answer don't twice asked them two separate days.  The technician is appeared to believe that we applied a fix due to some the existence of a file somewhere in a directory that appears to me, without being told, was the witness for his conviction that a patch has been applied, which he was not.

The technician suspected the source of the problem could be:

  • A hotfix is applied previously, not the case.
  • Permissions
  • Or corrupted files

Ultimately apply a hotfix seems to be what finally fixed our problem.

This was the process approached during the correction of technicians:

\ColdFusion9\runtime\servers\coldfusion\SERVER-INF\jrun. XML

some is set to true to allow the local web server works.

http://helpx.Adobe.com/ColdFusion/KB/cumulative-hot-fix-2-ColdFusion-1.html

http://helpx.adobe.com/coldfusion/kb/cumulative-hot-fix-2-coldfusion-1.html

http://helpx.adobe.com/content/help/en/coldfusion/kb/coldfusion-security-hotfix.html#main-pars_heading_9

http://helpx.adobe.com/coldfusion/kb/coldfusion-administrator-fails-permission-denied.html

Shortly after the fix on a weekend, I was informed that our site was down.  It appeared Coldfusion still worked and IIS had something wrong, because I was getting error 503.  I tried exchanging on an index.html unaffected website, which gives the desired output.  I learned later that newspapers has also indicate that CF had not been restarted or failed.  It turned out that he had stopped the default IIS application pool.  Starting from that once again the IIS admin console alieivated the immediate problem.  However, we continued to get error 503 now and then indicating that an application pool is stopped.

DebugDiag was brought into play to collect dumps of IIS to attempt to resolve the problems.  When we had collected about 5 flushes each analysis had cited jrun_iis6_wildcard.dll in results I figured that something to do with the recent correction was the cause.  However, when I contacted the technician Adobe April 18 they claimed that the fix in place would have no impact on the jrun_iis6_wildcard.dll.  When I grew up I got crash dumps of IIS with the indication that the jrun connector dll was at fault, he said I should contact Microsoft to analyze the crash dump to check that.  I'm trying to start a support with Microsoft for this request, but I thought it would be useful to publish if someone else has experienced.

I also noticed since the patch I see now and then error 503 in the http.log file.  I also noticed that our site is much more sensative to visiting robots which I intend to address soon slowed use of resources.

WinDebug analysis; lines of the tail of a crashdump IIS.

STACK_COMMAND: 8s ~; .ecxr; Ko

SYMBOL_STACK_INDEX: 7

SYMBOL_NAME: jrun_iis6_wildcard! TerminateExtension + 425

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: jrun_iis6_wildcard

Nom_image: jrun_iis6_wildcard.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 4a980f56

FAILURE_BUCKET_ID: INVALID_POINTER_WRITE_c0000005_jrun_iis6_wildcard.dll! TerminateExtension

BUCKET_ID: X64_APPLICATION_FAULT_INVALID_POINTER_WRITE_jrun_iis6_wildcard! TerminateExtension + 425

So my question is there any hint that the JRun connector is faulty, it is simply caused by excessive traffic exceeding certain limits of the CF Connector or should I focus on the IIS application pool process?

An update on the status of this problem.  It looks like the jrun_iis6_wildcard.dll version changed when I ran the utility WSConfig.exe.  I couldn't find an official document on how to re - install the jrun connector.  I have found documentation on how to install it in the first place.  I realize that IIS 6 metabase compatibility is not required to be disabled for FC 9.0.1, but I don't see no reason to not remove it so it has been removed in the process of re - install Jrun connector.  I decided to follow this process of driving uninstall works because it contained the two missing as well as the installation steps.  http://www.codecurry.com/2010/07/installing-ColdFusion-901-update.html

The differences that result in the comparison of jrun_iis6_wildcard.dll before installing the jrun connector and after can be seen here:

I really hope that this will stop the intermittent outages and unwanted application IIS with Betclic stops that have frequently taken place.  If I encounter more problems I'll report in a week with a claim that the problem is resolved, otherwise I'll report with related disorders.

Tags: ColdFusion

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