Illustrator CC hangs and crashes since switching to the new computer

A few weeks ago, I got a new computer at work. Ever since then, Illustrator CC hangs and then crashes after having been opened or reduced to a minimum for a little while. HE tried to uninstall and reinstall Illustrator several times and even exchanged maps charts twice without success. I'm stuck doing an office away from an old computer everytime I want to use Illustrator. I never had this problem on my old machine.

The crash is never immediate; It is always after the Illustrator has been open for a little while. If it is minimized, when I try to bring it to the top, everything that the restorations is a small gray rectangle in the upper left corner of my screen. So when I try to fill the taskbar Illustrator, it crashes. This is the error it gives:

Signature of the problem:

Problem event name: APPCRASH

Application name: Illustrator.exe

Application version: 19.2.1.147

Application timestamp: 56980904

Fault Module name: Illustrator.exe

Fault Module Version: 19.2.1.147

Timestamp of Module error: 56980904

Exception code: c0000005

Exception offset: 00000000005dee0f

OS version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information 1: ab66

More information 2: ab66924942911c6b808d11dc452c4695

3 more information: 8ade

Additional information 4: 8ade956723bf9d937d2f279371b2c677

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

If the online privacy statement is not available, please read our offline privacy statement:

C:\Windows\system32\en-US\erofflps.txt

Any help would be appreciated!

Kiki,

You can try to reinstall using the way complete three steps (the otherwise strange things may persist):

(1) uninstall (check the box to delete the preferences),

(2) run the cleanup tool, see the link below,

(3) reinstall.

To uninstall:

https://www.Adobe.com/cfusion/search/index.cfm?loc=en_US&term=uninstall&cat=support&produc t = illustrator & auto = 1

Here are the instructions for the use of the cleanup tool:

https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html

Tags: Illustrator

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