Illustrator CC hangs and crashes since switching to the new computer
A few weeks ago, I got a new computer at work. Ever since then, Illustrator CC hangs and then crashes after having been opened or reduced to a minimum for a little while. HE tried to uninstall and reinstall Illustrator several times and even exchanged maps charts twice without success. I'm stuck doing an office away from an old computer everytime I want to use Illustrator. I never had this problem on my old machine.
The crash is never immediate; It is always after the Illustrator has been open for a little while. If it is minimized, when I try to bring it to the top, everything that the restorations is a small gray rectangle in the upper left corner of my screen. So when I try to fill the taskbar Illustrator, it crashes. This is the error it gives:
Signature of the problem:
Problem event name: APPCRASH
Application name: Illustrator.exe
Application version: 19.2.1.147
Application timestamp: 56980904
Fault Module name: Illustrator.exe
Fault Module Version: 19.2.1.147
Timestamp of Module error: 56980904
Exception code: c0000005
Exception offset: 00000000005dee0f
OS version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information 1: ab66
More information 2: ab66924942911c6b808d11dc452c4695
3 more information: 8ade
Additional information 4: 8ade956723bf9d937d2f279371b2c677
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409
If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\system32\en-US\erofflps.txt
Any help would be appreciated!
Kiki,
You can try to reinstall using the way complete three steps (the otherwise strange things may persist):
(1) uninstall (check the box to delete the preferences),
(2) run the cleanup tool, see the link below,
(3) reinstall.
To uninstall:
Here are the instructions for the use of the cleanup tool:
https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html
Tags: Illustrator
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