Image have not download but I was charged
On 16 June, I reported a problem with an image that did not download on my computer.
I was asked by the representative of cat to wait 2-3 hours because Adobe and related services were the maintenance of the system and IT / Web team worked on that. I have a transcript of the chat conversation.
I waited until late at night, but I needed the image in any case to illustrate a message that was to be posted the same evening.
So I connected to my history of account/license and tried to redownload the image. I tried 4 times, until I finally got.
But now I was charged for 3 licenses above that I needed.
How can I get a refund, since it was not my fault
Hi Vera,
I see you the #100144932 image license three times. I gave you 2 credits for your account picture. Next time you sign in Stock, you will see the additional appropriations in the navigation bar.
EBQ
Tags: Adobe Stock
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