Images not showing Up when importing from another photographer catalog

I am an editor for a wedding photographer and I had this problem happens often, and I don't know what is the cause. I can see all the information behind the image, the ranking and if there is no previous editing on it, but the image itself is not displayed. The photographer sends on the catalogue, forecasting and intelligent preview. There are moments that all transfer perfectly and other times the images are not there.

We tried to delete everything on both ends and start making sure that everything is done correctly, but it still happens. I tried to discuss with the support, but they have not been able to help. Whenever this happens, I lose money because I can't be their editor. We have both the most recent LR so it's not the question.

How we are currently transferring Weddings:

She takes is export as catalog with preview and intelligent preview. Once it's she will post the three files (catalogue, smart overview and overview) on Dropbox and sends them on. When I get it, I download the catalog of smart zip preview and preview of the zip. Once downloaded, I extract the prediction and intelligent preview. Can I go to file > import from another catalog... I click on the catalog file and select choose.  Sometimes it works and other times it does not.

What we're doing wrong?

OK, so after talking with Adobe on two different days, then post it here, I called Adobe and they set about 5 minutes. Here's what he once let him access my computer...

(1) closed LR

(2) he checked my monitor has been fixed by default sRGB as shown above.

(3) then it went to the folder and change the smart preview to a different name by putting .old to the end

(4) then instead of extracting the zip file it opens the zip file and copied the file and pasted with other files

(5) opened LR and images where it!

Tags: Photoshop Lightroom

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