Import options and open the file freeze

When I click any option import (merge with Word, HTM, XPJ), the browser window does not open to allow me to select files.  This happens on all import options.

RoboHelp screen freezes and I get an error sound when I click on another option.  This forces me to press ESC to continue.

The same error occurs when I use the option to Open the file of the RoboHelp started.  If I use Windows Explorer to locate the project, I can open it.  If I click Open the file, I get the same screen freeze and no browser.

I'm working through the VPN.  Import works fine when I'm logged on the server of the company in the office.

Y at - it an option or a setting that I can choose to activate the file opened, Import > Word, Import > HTM or merge options via VPN?  I tried several login options and reviewed by security and installation of Windows files.  I'm totally stuck.

I use Office 2010 and RoboHelp 10; our firm uses Subversion, but the files are retrieved correctly.

As I said, I can import Office when it is connected to the network.

If anyone has experienced this before?

Louis Lynch

Hello

Perhaps is that the window is in an area that can not be displayed!

Try this. When the window does not appear, press in and hold the Windows logo key, then press on maybe button arrow left a couple of times. See if the window is perhaps hidden and appears in the display.

See you soon... Rick

Tags: Adobe

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