Impossible to copy from flat on 8600 all-in-one

Many worked for 7 months and now when I try to copy a document from the tray, he keeps trying to load the document from the adf and I get the error message "reload the original in the ADF ADF and try again. One thing I noticed, is that the message "Loaded Origional" the message always is when someone gives me options to copy fax or scan. I have unplugged and restarted and not luck. Any ideas? I have seen others with this problem on the web without answers. Thank you.

WOW! It worked, but not in the way you expect. When I raised the scanner, I found a card that would pick up the sensor as a loaded document. All is well now. Thank you!

Tags: HP Printers

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