Impossible to Document with HP Officejet 6310 all-in-One scanner
I have a HP 6310 of all-in-one desktop. My scanner was working fine until I changed my PC running on Windows & Pro. I tried various solutions proposed by the community and the last test has been with HP Print & Scan Doctor 4.3. Follow the instructions on the screen. Also I could hear the ROAR scanner far when the message to display "HP Scanning" window showing on the monitor. The program checked all checks i.e. Device Manager, Scan Driver Check, device status, window (WIA), solution, registry, Scan Flow Manager & Digital Image Monitor HP Center. Only two controls that had yellow Triangles were HP Scanner Twain and Front Panel Test. The HP Twain Scan error message was ' the twain component is used by another process even after a reboot. Remove the software by clicking 'uninstall '. Reinstall the software with the product CD or by downloading the latest full features software of HP customer service (recommended). Note: You should always be able to scan from applications such as Microsoft Paint. If this will meet your scanning needs, and then click 'Skip '.
I am not that technica l and would really all members to guide me through the process in order to get scanner work. When I go through the movement of the scanning of a document via the HP Solution Center, I go for the selection process the file type I want the document to be registered as (somewhere e.g. office) but get an error message. I would appreciate help to resolve this matter without spending money to call the telephone helplines HP as currently unemployed. Thanking you in advance.
I just wanted you to know that after following your instructions for uninstalling and doing the clean boot procedure, my scanner works now - thank you.
Tags: HP Printers
I have an Officejet 6310 all-in-one. I have Windows Vista. Yesterday, I replaced the black cartridge with HP98. Now when I make copies or print a document, print the page gets more light and more light, about 1/3 to 1/2 through the page and very light down by a horizontal white line through the text. I cleaned the cartridge with a damp cloth, I ran the command of cartridges clean but also align the cartridges. I turned off the printer and unplugged and restarted again. When I run a self-test page, especially the black line went up to 2/3 of the way, then it is empty at the top and gets darker, then the last 1/3 is fine. The test pattern shows a few holes in the grid to black.
I just checked the cushion under the black ink cartridge and it is saturated with ink. I don't know that is where the problem originated. I would be very grateful of any advice to solve this problem.
Is it a HP cartridge or a charging/reman? It seems to be a faulty cartridge. If it is an original HP, then check the warranty of the cartridge as shown here.
It is unlikely that the ink that you see in the field of the service station is the issue. The ink that you see is the result of the normal maintenance routine that the printer uses to keep the printheads from clogging. It is normal that there is ink in this area.
We use an Officejet 6310 all-in-one printer. Computer of my wife, a laptop Toshiba Satellite Windows 7 Professional, has suddenly come to the point that it will no longer send faxes from the computer screen. We get an error message that something must be installed or reinstalled. We have lost the CD of the software provided with the printer. We can send a fax if we have a document printed to power the machine, and we can print faxes. We lose a lot of paper and ink because of this problem. Help, please.
Given that the Fax icon is not displayed in the window of printers and devices, you need to uninstall and reinstall the software again. This should solve the problem.
HP Officejet 6310 All in One "cartridge error - remove and reinsert cartridge on the left."
Help! With this error message, it is not allowing me to print at all. I did the steps to clean the cartridge and carriage of the printer inside, twice with no result. I turned off and unplugged the printer several times also. In addition, the cartridge that I just put is new. Frustrated. Thanks for any help you can send my way!
Looks like you did the correct steps to try to resolve the problem. If you did all the steps on the below link without resolving the issue, the hardware may be damaged.
After checking all steps have been completed, please call HP at 1-800-474-6836 for see what upgrade options are available for this model.
Is HP OfficeJet 6310 all-in-One a x.
I have a HP Pavilion Entertainment PC 64 bit Premium Home Edition software.
The Officejet 6310 is not an E-print printer, he was released before we eprint available in our printers.
My officejet 4215xi all-in-one decided to stop scanning correctly. I feed my original in the automatic document feeder (as I did for years), it is no longer pulls the documents in the leading pace the digitized the image being spread or with about 2-3 inches of white space on the leading edge. I listen to the officejet, looks like it starts scanning, but the paper don't be pulled ahead for a few seconds (where white space and text image burrs). Yesterday, I was able to scan one page at a time with a bit of success, but today I can't do and I'm now getting an error message that the scan was not successful. I hope someone can give me the steps to get this corrected. Thank you!
I'm glad to hear that your problem is solved and everything works fine now.
The extended Scan software is the last software scan appearance fo the HP.
My all-in-one OfficeJet 6310 repeatedly says "Paper jam" when there is no paper jam, and I have to keep pressing OK until the printer prints. Sometimes the back panel pops out and I have to re - insert. Sometimes the paper (I use HP paper) feeds wrong on one side and jams. Usually before the printer indicates "Paper jam" there is a dull inside, as if the printer is going through a series of internal cycles. Then a blank sheet of paper feeds through. This printer, renovated, was sent to me by HP as a replacement in 2007. It works fine on the copy, scan and fax. Printing is the big problem. All the answers? I can't see all pieces of paper or something in the printer. I use a HP Pavilion Notebook PC DV4307cl with Windows XP.
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Best regards, Jabzi
I have a printer all-in-one color HP Officejet 6310, connected to the network. The ink levels are fine - I just bought new ink.
The printer cannot print in color, my computer Windows laptop, no problem, but will print in black & white Mac.
Why? Y at - it an option for color printing that I haven't checked? How can I fix?
go to the icon of the Apple at the top left > system preferences > printers and scanner/print and scan / print and fax.
remove the printer using the "-" lower-left next to the icon (+)
After you remove > press the plus (+) icon. > Click on 'Add a printer or a scanner', if it has given you this opportunity.
in the new window > click on the name of your printer. Then check the bottom > NAME, LOCATION, PRINT USING (USE).
Make sure the part "USE" or "PRINTING to AID", it should be the AIRPRINT printer name not.
Then ADD at the bottom right. > try to print in color now.
Have a problem with the scan option. Single House appears in the window when there are also files and electronic mail. I went to the HP site and I removed all ads by HP listed in my programs because I was told to do and then downloaded the software and drivers for my system Windows 8.1. After downloading and extracting an installation window open and I clicked on install you are prompted. An error window opened and said: (the system cannot find the specified file). If the installation has not been installed. I went to HP site troubleshooting and it said download the troubleshooting and the program doctor Scan, done and got the same error message during installation. What to do now?
Hello, welcome to the @navycwo4 Forums! I hope you enjoy your experience
I noticed your messages on the error message that you are experiencing when you try to install your printer on Windows 8.1. I'm going to share with you a few suggestions.
1 make sure that the Internet Explorer pop-up blockers are turned off before downloading the installer
- Try to install
2. If you are using McAfee secure Live or any other firewall, please temporarily disable the "real-time scanning".
- Try to install it
3. go to the start screen (you can also press windows + R to open the Run dialog box) and type %windir% should display the windows folder.
Click on the folder and scroll until you see the files. Search for a class named 'HPWINS *.» DAT"(le * est un nombre qui varie) remove this file and retry the installation."
- Try to install it
I wish you good luck and please let me know the results!
Have a great Tuesday
I checked all the solutions to the error 'Door open' and tried without success. What follows is not a pretty solution but has worked for over 2 years.
The hinge on the machine out of alignment (usually after more enthusiastic opening to replace ink cartridges) and the cartridge door will not close properly leaving the switch to slightly elevated detection. This generates the error message 'Door open' and the machine will not work. Look for the sensor suspended - see pp 96 left corner http://h10032.www1.hp.com/ctg/Manual/c00633922. The band down with masking tape. The error message will and function printer/fax/scanner normally.
I have used this printer on XP for years without any problem. But have not been able to use it on Vista. I uninstalled and reinstalled the VISTA version of the driver downloaded from the HP website, but noting has worked so far. Have tried all USB ports in the front and the back of the system, but no luck. The printer works fine on XP machine. I have many forums with Miu even, but none of them seems to have the answer for that. This can be a problem for the spooler? Help, please!
Thanks in advance.
Welcome to the Microsoft Answers Forum!
You are able to print a Test page?
Follow the steps below to solve the problem you're having with the printer:
1. check with another USB cable.
2 uninstall all HP software.
3. install the HP software from the CD provided with your printer,
4 access to the link below talking about resolving printer problems:
Try the fix tool mentioned in the article above to automatically perform the steps to fix the printing problem.
Let us know if the information above helps you.
Manasa P-Microsoft Support.
I'm running Windows 7 on a HP Mini 110 - 3098nr and I can't read my Officejet 6310xi wireless. Any suggestions? I've tried the UN - and reinstalling the software, downloading new drivers, etc. Any help is appreciated!
You cannot use the function wireless with the version of Windows 7 Starter to Windows 7 operating system. You can only connect to the printer using a USB connection. According to the HP support site, the software package and the driver that is available will not install on the version of the operating system startup. You will only be able to use the InOS driver for the printer. Sorry for the confusion.
Envelopes (and Yes, I know how to load) print perfectly well, except that the left part of the return address is cut off. In order to get the full print return address, it is necessary to define a very wide margin that moves the return address too close to the center of the envelope.
In 2014, a user of Windows 7 has had exactly the same problem, and solved by offering it use another personal HP printer driver (what they delivered) for his printer. You can read how the issue has been resolved here. You have any fix available for people using Mac OS? I really don't understand why it is possible to print close to the border of the page with the largest paper (A4), covder the entire area a photo 4 x 6, but require a huge margin between the left side of the envelope and the return address.
Thanks in advance for your help. I really like this printer, but if she is not able to perform a routine task such as printing an envelope normal search, it reallty is a showstopper for me. It must just be a bug in the driver, and it needs to be fixed!
Welcome to the HP Forums @dkiechle!
I'd love to help you print on envelopes without having to change the margins to a point as it is too close to the center of the envelope return address. Since you mentioned the pilot, let's start there.
Please follow the instructions below to check which driver you are using and change:
- Click on the Apple and then click on System Preferences.
- In the hardware section, click Print & Fax/Scan. The Print & Fax/scanning dialog box opens.
- Click on your printer if it is selected and find beside 'type' to see which driver is used.
- If you see AirPrint, remove the printer, then click on the small symbol to add the printer back again.
- Choose your printer and click on the drop down next to the 'use '. You will see the option to choose your printer in this "use" drop down. The image below is a screenshot of an Officejet printer, but help to display my description.
If you see the HP printer that is already in use and not AirPrint, deleting the printer and add it again using the AirPrint driver. This will help isolate the driver as the first cause one way or other part.
If this resolves the issue, please click Accept as Solution below; If not, let me know and I will do everything I can to help.
Thanks, I look forward to hearing back on your part.
I recently updated from Windows XP to Windows 8. When I try to print, the print jobs get stuck in the queue. I try to cancel or remove them, & they won't. He can say it's "impression". I discovered that if I restart my computer, it will display everything that has been hung up. I hate to take the restart. Computer technology which upgraded me said that my printer is compatible with Windows 8, but also many other problems. Right now, I just want to take care of the issue of the spooler.
I also have Office 2010 starter who pulls up with my documents.
Hi, take a look at this link for help from HP.
I have problems with the scanning of documents.
Computer is Mac OSx Version 10.8.5 operting.
I use to be able to analyze only the documents that have been placed on the glass and I would press the button "scan" on the printer and the document would scan to my counter top. I could not scan several pages by feeding in the upper part of the printer. It was with my old Mac operating system.
Recently, I had the SW on my MAC update to OSx. Now I can go into the settings of the printer and scan several pages unless I have a document in the feeder at top of the page. But I can not put a single item on the glass, then press scan. I get the error message is 'no scan options. Refer to the documentation for the device to trobuleshoot. Press ok. »
I'm sorry to tell you that HP does not provide driver support of technologies for analysis of your product on the Mavericks. This solution does not provide support for the scan on the printer button.
You can ensure the best experience with your product by accepting the Apple software updates so that you have the latest available print and scan drivers.
Use the Image Capture or preview applications to begin analysis of your Mac. With one of these applications, you should have the ability to scan from either the glass of the scanner or the document feeder. You just need to specify the source for analysis as a parameter in the scanning software.
Hope this helps,
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