Impossible to Document with HP Officejet 6310 all-in-One scanner

Dear all,

I have a HP 6310 of all-in-one desktop. My scanner was working fine until I changed my PC running on Windows & Pro. I tried various solutions proposed by the community and the last test has been with HP Print & Scan Doctor 4.3. Follow the instructions on the screen. Also I could hear the ROAR scanner far when the message to display "HP Scanning" window showing on the monitor. The program checked all checks i.e. Device Manager, Scan Driver Check, device status, window (WIA), solution, registry, Scan Flow Manager & Digital Image Monitor HP Center. Only two controls that had yellow Triangles were HP Scanner Twain and Front Panel Test. The HP Twain Scan error message was ' the twain component is used by another process even after a reboot. Remove the software by clicking 'uninstall '. Reinstall the software with the product CD or by downloading the latest full features software of HP customer service (recommended). Note: You should always be able to scan from applications such as Microsoft Paint. If this will meet your scanning needs, and then click 'Skip '.

I am not that technica l and would really all members to guide me through the process in order to get scanner work. When I go through the movement of the scanning of a document via the HP Solution Center, I go for the selection process the file type I want the document to be registered as (somewhere e.g. office) but get an error message. I would appreciate help to resolve this matter without spending money to call the telephone helplines HP as currently unemployed. Thanking you in advance.

Shabbir soso

Hi Jamieson,

I just wanted you to know that after following your instructions for uninstalling and doing the clean boot procedure, my scanner works now - thank you.

Shabbir soso

Tags: HP Printers

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