Impossible to download Photoshop after the payment transaction

I paid for the plan of the student and it is confirmed in my profile, however, I still don't see any products for download. What should I do?

Well in that case I advise you to Contact customer services as technical troubleshooting may be required.

Tags: Adobe

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    Systeminformations:

    Adobe Photoshop Version: 2015.5.1 20160722.r.156 2016/07 / 22:23:00:00 CL 1083377 x 64

    Operating system: Windows 64-bit 10

    Version: 10 or higher

    System architecture: Intel CPU Family: 6, Stepping: 8 with MMX, entire SSE, SSE, SSE2, SSE3, SSE4.1, SSE4.2, model FP: 7

    Physical processor count: 4

    Processor speed: 2167 MHz

    Built-in memory: 3979 MB

    Free memory: 1382 MB

    Memory available to Photoshop: 3161 MB

    Memory used by Photoshop: 70%

    Layers of alias: ^ 0

    Range of modifier: enabled.

    Space design: enabled.

    Multi-frequency 3D printing: disabled.

    HighBeam: enabled.

    Tile image size: 1024K

    Image cache level: 4

    Overview of fonts: medium

    TextComposer: Latin

    Display: 1

    Limits of the display: top = 0, left = 0, low = 768, right = 1366

    OpenGL drawing: enabled.

    OpenGL allows old GPU: not detected.

    OpenGL drawing mode: Advanced

    OpenGL allows Normal Mode: true.

    OpenGL allows Advanced Mode: true.

    AIFCoreInitialized = 1

    AIFOGLInitialized = 1

    OGLContextCreated = 1

    NumGLGPUs = 1

    NumCLGPUs = 1

    glgpu [0]. GLVersion = "4.0".

    glgpu [0]. IsIntegratedGLGPU = 1

    glgpu [0]. GLMemoryMB = 2053

    glgpu [0]. GLName = "Intel(r) HD Graphics"

    glgpu [0]. GLVendor = "Intel."

    glgpu [0]. GLVendorID = 32902

    glgpu [0]. GLDriverVersion = "10.18.10.4276".

    glgpu [0]. GLRectTextureSize = 16384

    glgpu [0]. GLRenderer = "Intel(r) HD Graphics"

    glgpu [0]. GLRendererID = 3889

    glgpu [0]. HasGLNPOTSupport = 1

    glgpu [0]. GLDriver = "igdumdim64.dll, igd10iumd64.dll, igd10iumd64.dll, igdumdim32, igd10iumd32, i gd10iumd32.

    glgpu [0]. GLDriverDate = "20150817000000.000000 - 000.

    glgpu [0]. CanCompileProgramGLSL = 1

    glgpu [0]. GLFrameBufferOK = 1

    glgpu [0] .glGetString [GL_SHADING_LANGUAGE_VERSION] = ' 1.30 - Build 10.18.10.4276.

    glgpu [0] .glGetProgramivARB [GL_FRAGMENT_PROGRAM_ARB] [GL_MAX_PROGRAM_INSTRUCTIONS_ARB] = [1447]

    glgpu [0] .glGetIntegerv [GL_MAX_TEXTURE_UNITS] = [8]

    glgpu [0] .glGetIntegerv [GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS] = [96]

    glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS] = [16]

    glgpu [0] .glGetIntegerv [GL_MAX_TEXTURE_IMAGE_UNITS] = [16]

    glgpu [0] .glGetIntegerv [GL_MAX_DRAW_BUFFERS] = [8]

    glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_UNIFORM_COMPONENTS] = [4096]

    glgpu [0] .glGetIntegerv [GL_MAX_FRAGMENT_UNIFORM_COMPONENTS] = [4096]

    glgpu [0] .glGetIntegerv [GL_MAX_VARYING_FLOATS] = [64]

    glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_ATTRIBS] = [16]

    glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_PROGRAM] = 1

    glgpu [0] .extension [AIF::OGL:GL_ARB_FRAGMENT_PROGRAM] = 1

    glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_SHADER] = 1

    glgpu [0] .extension [AIF::OGL:GL_ARB_FRAGMENT_SHADER] = 1

    glgpu [0] .extension [AIF::OGL:GL_EXT_FRAMEBUFFER_OBJECT] = 1

    glgpu [0] .extension [AIF::OGL:GL_ARB_TEXTURE_RECTANGLE] = 1

    glgpu [0] .extension [AIF::OGL:GL_ARB_TEXTURE_FLOAT] = 1

    glgpu [0] .extension [AIF::OGL:GL_ARB_OCCLUSION_QUERY] = 1

    glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_BUFFER_OBJECT] = 1

    glgpu [0] .extension [AIF::OGL:GL_ARB_SHADER_TEXTURE_LOD] = 0

    clgpu [0]. CLPlatformVersion = "1.2".

    clgpu [0]. CLDeviceVersion = "1.2".

    clgpu [0]. IsIntegratedCLGPU = 1

    clgpu [0]. CLMemoryMB = 1374

    clgpu [0]. CLName = "Intel(r) HD Graphics"

    clgpu [0]. CLVendor = "Intel(r) Corporation"

    clgpu [0]. CLVendorID = 32902

    clgpu [0]. CLDriverVersion = "10.18.10.4276".

    clgpu [0]. CUDASupported = 0

    clgpu [0]. CLBandwidth = 5.88518e + 09

    clgpu [0]. CLCompute = 20.0346

    Type of license: subscription

    Serial number: 90970308319443247148

    GUIDBucket:

    bucket: 162

    test: ReduceUXFriction

    The application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\

    Temporary file path: C:\Users\REN~1\AppData\Local\Temp\

    Zero Photoshop has async I/O active

    Scratch the volumes:

    Startup, 425, 2 G, 334, 6 free G

    Required plugins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\

    Main Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\

    Installed components:

    A3DLIBS.dll A3DLIB 9.2.0.112 dynamic link library

    ACE.dll ACE 2016/05/07-01: 09: 29 79,573668 79.573668

    PatchMatch 2016/05/17:03:10:18 1.573920 AdbePM.dll 1.573920

    AdobeLinguistic.dll Adobe linguistic Library 10.0.0

    AdobeOwl.dll Adobe Owl 5.2.11

    AdobePDFL.dll PDFL 2016/04/13-01: 12: 44 79,182661 79.182661

    Adobe AdobePIP.dll 7.3.1.128.44549 product improvement program

    AdobeSVGAGM.dll AdobeSVGAGM 79.571757 79.571757

    AdobeXMP.dll Adobe XMP Core 2016/04/19-13: 13:40 79,159284 79.159284

    AdobeXMPFiles.dll Adobe XMP files 2016/04/19-13: 13:40 79,159284 79.159284

    AdobeXMPScript.dll Adobe XMP Script 2016/04/19-13: 13: 40 79,159284 79.159284

    adobe_caps.dll Adobe CAPS 10,0,0,5

    AGM.dll AGM 2016/05/07-01: 09: 29 79,573668 79.573668

    ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2

    AIDE.dll HELP-2016/02/29-16:28:21 79,571906 79.571906

    Amtlib.dll AMTLib (64 Bit) 10.0.0.3BuildVersion: 10.0; Brand: Thursday, April 21, 2016 3:6:38) 1.000000

    ARE.dll ARE 2016/05/07-01: 09:29 79,573668 79.573668

    Axe8sharedexpat.dll AXE8SharedExpat 2015/03/13-23: 40:54 79,562390 79.562390

    AXEDOMCore.dll AXEDOMCore 2015/03/13-23: 40:54 79,562390 79.562390

    Bib.dll BIB 2016/05/07-01: 09: 29 79,573668 79.573668

    BIBUtils.dll BIBUtils 2016/05/07-01: 09: 29 79,573668 79.573668

    boost_date_time.dll photoshopdva 10.0.0

    boost_signals.dll photoshopdva 10.0.0

    boost_system.dll photoshopdva 10.0.0

    boost_threads.dll photoshopdva 10.0.0

    CG.dll NVIDIA Cg Runtime 3.0.00007

    cgGL.dll NVIDIA Cg Runtime 3.0.00007

    Adobe CIT.dll CIT 2.1.0.1 2.1.0.1

    CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

    CoolType.dll CoolType 2016/05/07-01: 09: 29 79,573668 79.573668

    c:\windows\system32\dnssd.dll Hello 3,0,0,2

    dvaaudiodevice.dll photoshopdva 10.0.0

    dvacore.dll photoshopdva 10.0.0

    dvamarshal.dll photoshopdva 10.0.0

    dvamediatypes.dll photoshopdva 10.0.0

    dvametadata.dll photoshopdva 10.0.0

    dvametadataapi.dll photoshopdva 10.0.0

    dvametadataui.dll photoshopdva 10.0.0

    dvaplayer.dll photoshopdva 10.0.0

    dvatransport.dll photoshopdva 10.0.0

    dvaui.dll photoshopdva 10.0.0

    dvaunittesting.dll photoshopdva 10.0.0

    Dynamiclink.dll photoshopdva 10.0.0

    ExtendScript.dll ExtendScript 2016/01/26-16: 09: 33 80.1060872 80.1060872

    icucnv40.dll International Components for Unicode 2014 10/31-16: 52:45 Build gtlib_6.0.21339

    icudt40.dll International Components for Unicode 2014 10/31-16: 52:45 Build gtlib_6.0.21339

    icuuc40.dll International Components for Unicode 2014 10/31-16: 52:45 Build gtlib_6.0.21339

    igestep30.dll IGES 9.3.0.113 drive

    imslib.dll IMSLib DLL 10.0.0.1

    JP2KLib.dll JP2KLib 2016/02/19-14: 20: 46 79,261706 79.261706

    libifcoremd.dll Intel Visual Fortran compiler 10.0 (A patch)

    libiomp5md.dll Intel(r) OpenMP * Runtime Library 5.0

    libmmd.dll Intel(r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0

    LogSession.dll LogSession 7.3.1.128.44549

    mediacoreif.dll photoshopdva 10.0.0

    MPS.dll MPS 2016/02/24-01: 09: 44 79,571748 79.571748

    pdfsettings.dll Adobe PDFSettings 1.04

    Adobe Photoshop 2015.5 CC 17.0.1 Photoshop.dll

    Adobe Photoshop 2015.5 CC 17.0.1 plugin.dll

    PlugPlugExternalObject.dll CEP PlugPlugExternalObject Dll (64-bit) 7.0.0 Standard Adobe

    PlugPlugOwl.dll Adobe CSXS PlugPlugOwl Dll Standard (64 bit) 7.0.0.50

    PSArt.dll Adobe Photoshop 2015.5 CC 17.0.1

    PSViews.dll Adobe Photoshop 2015.5 CC 17.0.1

    SCCore.dll ScCore 2016/01/26-16: 09: 33 80.1060872 80.1060872

    SVGRE.dll SVGRE 79.571757 79.571757

    svml_dispmd.dll Intel (r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0

    TBB.dll Intel Threading Building Blocks for Windows 4, 4, 2016, 0120

    tbbmalloc.dll Intel Threading Building Blocks for Windows 4, 4, 2016, 0120

    TfFontMgr.dll FontMgr 9.3.0.113

    TfKernel.dll kernel 9.3.0.113

    Geom TFKGEOM.dll kernel 9.3.0.113

    Adobe TFUGEOM.dll, UGeom © 9.3.0.113

    updaternotifications.dll library Adobe Updater Notifications 10.0.0.1 (BuildVersion: 1.0;) Brand: BUILDDATETIME) 10.0.0.1

    VulcanControl.dll Vulcan Control Library 5.3.0.14 Application

    VulcanMessage5.dll Vulcan Message Library 5.3.0.13

    WRServices.dll WRServices Thursday 7 January 2016 04:50:10 build 0.21960 0,21960

    U3D writer 9.3.0.113 wu3d.dll

    Required plugins:

    3D Studio 17.0.1 (2015.5.1 x 001 003 x)-from the file 'U3D.8bi '.

    Accented edges 17.0.1 - from the file "Filter Gallery.8bf"

    Adaptive Wide Angle 17.0.1 - from the file ' Adaptive Wide Angle.8bf.

    Angular Strokes 17.0.1 - from the file 'filter Gallery.8bf'

    Average 17.0.1 (2015.5.1 x 001 003 x)-from the file 'Average.8bf '.

    Low Relief 17.0.1 - from the file 'filter Gallery.8bf'

    BMP 17.0.1 - from the file "MultiPlugin.8bf series"

    Camera Raw 9.6.1 - from the file 'Camera Raw.8bi'

    Camera Raw Filter 9.6.1 - from the file 'Camera Raw.8bi'

    Chalk & & charcoal 17.0.1 - from the file "filter Gallery.8bf.

    Charcoal 17.0.1 - from the file "Filter Gallery.8bf"

    Chrome 17.0.1 - from the file "Filter Gallery.8bf"

    17.0.1 Cineon (2015.5.1 x 001 003 x)-from the file 'Cineon.8bi '.

    17.0.1 clouds (2015.5.1 x 001 003 x)-from the file 'Clouds.8bf '.

    COLLADA 17.0.1 (2015.5.1 x 001 003 x)-from the file 'U3D.8bi '.

    Color halftone 17.0.1 - from the file "MultiPlugin.8bf series"

    17.0.1 - from the file pencil 'filter Gallery.8bf'

    CompuServe GIF 17.0.1 - from the file "MultiPlugin.8bf series"

    Conte pencil 17.0.1 - from the file "Filter Gallery.8bf"

    Craquelure 17.0.1 - from the file 'filter Gallery.8bf'

    Crop and straighten Photos 17.0.1 (2015.5.1 x 001 003 x)-from the file 'CropPhotosAuto.8li '.

    Crop and straighten Photos filter 17.0.1 - from the file "series MultiPlugin.8bf.

    Hatching 17.0.1 - from the file "Filter Gallery.8bf"

    Crystallize 17.0.1 - from the file "MultiPlugin.8bf series"

    Cutting 17.0.1 - from the file "Filter Gallery.8bf"

    Dark strokes 17.0.1 - from the file "Filter Gallery.8bf"

    Deinterlacing 17.0.1 - from the file "MultiPlugin.8bf series"

    DICOM 17.0.1 - from the file "Dicom.8bi.

    Difference clouds 17.0.1 (2015.5.1 x 001 003 x)-from the file 'Clouds.8bf '.

    Diffuse Glow 17.0.1 - from the file 'filter Gallery.8bf'

    Move 17.0.1 - from the file "MultiPlugin.8bf series"

    Dry brush 17.0.1 - from the file 'filter Gallery.8bf'

    Eazel Acquire 17.0.1 (2015.5.1 x 001 003 x)-from the file 'EazelAcquire.8ba '.

    17.0.1 entropy (2015.5.1 x 001 003 x)-from the file 'statistics.8ba '.

    Export Tables to color search NO VERSION - from the file 'Export3DLUT.8be '.

    Extrude 17.0.1 - from the file "MultiPlugin.8bf series"

    Routine 17.0.1 FastCore (2015.5.1 x 001 003 x)-from the file "FastCore.8bx.

    Fiber 17.0.1 - from the file "MultiPlugin.8bf series"

    Film Grain 17.0.1 - from the file 'filter Gallery.8bf'

    Filter Gallery 17.0.1 - from the file 'filter Gallery.8bf'

    Flash 3D 17.0.1 (2015.5.1 x 001 003 x)-from the file 'U3D.8bi '.

    Fresco 17.0.1 - from the file 'filter Gallery.8bf'

    Glass 17.0.1 - from the file 'filter Gallery.8bf'

    Scarlet contours 17.0.1 - from the file "Filter Gallery.8bf"

    Google Earth 4 17.0.1 (2015.5.1 x 001 003 x)-from the file 'U3D.8bi '.

    Grain 17.0.1 - from the file 'filter Gallery.8bf'

    Graphic pen 17.0.1 - from the file "Filter Gallery.8bf"

    Halftone Pattern 17.0.1 - from the file 'filter Gallery.8bf'

    HDRMergeUI 17.0.1 - from the file 'HDRMergeUI.8bf '.

    HSB/HSL 17.0.1 - from the file "MultiPlugin.8bf series"

    IFF Format 17.0.1 - from the file "MultiPlugin.8bf series"

    IGES 17.0.1 (2015.5.1 x 001 003 x)-from the file 'U3D.8bi '.

    Ink outlines 17.0.1 - from the file 'filter Gallery.8bf'

    JPEG 2000 17.0.1 - from the file 'JPEG2000.8bi '.

    Flattening coefficient 17.0.1 (2015.5.1 x 001 003 x)-from the file 'statistics.8ba '.

    Lens Blur 17.0.1 - from the "Lens Blur.8bf" file

    17.0.1 Correction lens - from the "Lens Correction.8bf" file

    Lens Flare 17.0.1 - from the file "MultiPlugin.8bf series"

    Liquefy 17.0.1 - from the file 'Liquify.8bf '.

    Matlab 17.0.1 operation (2015.5.1 x 001 003 x)-from the file 'ChannelPort.8bf '.

    maximum 17.0.1 (2015.5.1 x 001 003 x)-from the file 'statistics.8ba '.

    Mean 17.0.1 (2015.5.1 x 001 003 x)-from the file 'statistics.8ba '.

    Measure Core 17.0.1 (2015.5.1 x 001 003 x)-from the file 'MeasurementCore.8me '.

    Median 17.0.1 (2015.5.1 x 001 003 x)-from the file 'statistics.8ba '.

    Mezzotint 17.0.1 - from the file "MultiPlugin.8bf series"

    Minimum 17.0.1 (2015.5.1 x 001 003 x)-from the file 'statistics.8ba '.

    MMXCore routine 17.0.1 (2015.5.1 x 001 003 x)-from the file "MMXCore.8bx.

    Mosaic 17.0.1 - from the file 'filter Gallery.8bf'

    Multiprocessor support 17.0.1 (2015.5.1 x 001 003 x)-from the file "MultiProcessor Support.8bx.

    Neon 17.0.1 - from the file 'filter Gallery.8bf'

    Note article 17.0.1 - from the file 'filter Gallery.8bf'

    Color NTSC 17.0.1 (2015.5.1 x 001 003 x)-from the file "NTSC Colors.8bf.

    Ocean Ripple 17.0.1 - from the file 'filter Gallery.8bf'

    OpenEXR 17.0.1 - from the file "MultiPlugin.8bf series"

    Paint the 17.0.1 - from the file Daubs 'filter Gallery.8bf'

    17.0.1 - from the file palette knife 'filter Gallery.8bf'

    Patchwork 17.0.1 - from the file 'filter Gallery.8bf'

    Paths to Illustrator 17.0.1 - from the file "MultiPlugin.8bf series"

    PCX 17.0.1 (2015.5.1 x 001 003 x)-from the file 'PCX.8bi '.

    Photocopy 17.0.1 - from the file "Filter Gallery.8bf"

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