Impossible to enter the password at startup

Original title: STARTUP PROBLEM

Since the recent updates, Windows 8.1, I have to go through REBOOT whenever I start. I turn on the computer and start page appears, but the PASSWORD box is dead. I have to use the power button / stop to select RESTART and 5 minutes later EMI back to the start screen, this time, the PASSWORD box is active. Any suggestions much appreciated.

Hi Hoearly,

Thanks for posting in the Microsoft Community Forum.

Rest assured that we would do our best to help you.

This problem may occur if any third-party application takes time to load at startup.

I suggest to follow the methods below and check if this solves the problem.

Method 1

Disconnect all external devices (printers, scanner, USB (universal serial bus) drives, etc...) Except the keyboard and mouse and then start.

If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue. Then download drivers software updated for this particular device.

Method 2: Safe mode

I suggest to start the computer using safe mode and check if the problem occurs or not. At the start of the computer Mode safe with the minimum set of drivers and files.

Refer to section of boot mode safe.

Start settings for Windows (including safe mode)

http://Windows.Microsoft.com/en-us/Windows-8/Windows-startup-settings-safe-mode

If the issue happen not in Mode without failure, perform a clean boot and check.

Method 3: Clean boot

Put your system to the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows
http://support.Microsoft.com/kb/929135/en-us

Note: After the clean boot troubleshooting steps, see the "How to reset the computer to start as usual after a clean boot troubleshooting" section in the link provided to return the computer to a Normal startup mode.

Hope this will solve the problem, if not let us know with the updated status and we will be happy to help you further.

Tags: Windows

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