Impossible to install InDesign once removed from the computer

Hi Indesign users,.

Here are some technical details:

1 MacMini 3.1, 6 GB RAM, OS X 10.9

2 adobe CC - InDesign, Photoshop, Illustrator

3 inDesign has worked flawlessly until this morning.

4. no update yesterday (Saturday, 30 November) and today (December 1)

5. no fonts installed in between.

What I did:

This morning (1 December), I tried to open an InDesign file to check if my coworker has completed the project. The file is hosted on Dropbox in a folder that we share. Therefore, I did what I always do with any of my files IND: double-click it to open it. It has the file open, showed me a white screen with all the menus and tools of InDesign. And it was like that for several minutes until I decided to force IND quit smoking.

Then I tried again simply open the IND software. IND began to gave me an error like: IND is blocking down a serious error...

I turned off the computer, and he did it again. InDesign has the file open correctly, but I can't do anything: no no scrolling, no navigation between pages, nothing. He froze showing me a cursor circle Rainbow for the minutes. So, I decide, once again, to force the software to close. I can't open InDesign at all after that. The same serious error message is shown.

I have delete all kinds of files based on things I've read on the forum: caches, workplaces etc. Nothing has worked.

As I had enough of these errors I lived several months ago I decide to completeely remove the InDesign in the hope that I can reinstall it again once, clean without errors.

I remove all instances where InDesign may be present. At least, I think that in this way.

I shut down the computer and open it there even once, is went to Creative Cloud Desktop Manager and when I tried to choose install InDesign, surprise. The Manager is shopwing that InDesign is up-to-date. I can't install it.

Help, please.

I did a full instalation of my MAC, about a month ago just to get rid of these errors of InDesign. I had enough of it. I don't want to reinstall my MAC from scratch just because that damn application.

Best regards,

Sebastian

P.S. I just read something on an old post. In this case I agree, there is a file with the extension: *.idlk that's why I can't open the InDesign file? What to do in the future when I see files like that? In any case, it is now unimportant because it won't save me from missing installation option for InDesign.

Post edited by: sebdea

You will probably need to run the cleanup tool now since you do not use the uninstall program to remove the program. See CS for installation problems cleaning tool | CCM, CS6, CS5.5, CS5, CS4, CS3

Tags: InDesign

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