Impossible to install LR CC - not in the Creative Appsof clouds

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• The installed product does not match the installation source (S). Until a matching source is provided or the installed product and source are synchronized... Cannot perform this action.

  Hello

  I'm not able to uninstall Skype on my laptop which is having windows 7 OS.
  It gives below error.
  The installed product does not match the installation source (S). Until a matching source is provided or the installed product and source are synchronized... Cannot perform this action.
  He appreciates if there is someone to support for this issue.
  Thank you
  Sandesh

  Hi Bader,

  Thanks for the kind reply. In fact before checking your response, I checked in my system there was the .msi from the Skype software installation file was missing. so I installed the same version installation file and then uninstalled the software.
  And I have installed the latest version of the Skype software.
  Thank you
  Sandesh

• Computer says that CS6 is installed, but can not find the program

  Computer says that CS6 is installed, but can not find the program

  Hi Chuck,

  It seems that you have a 32-bit operating system installed and Premiere Pro is not a 32-bit application. This seems to be a problem in the creative cloud desktop application.

  Thank you

  Regalo

• When you try to install Adobe Standard XI, he says: "Setup has detected that you already have a more functional product installed. Steup will stop now. "I have a trial Pro installed but do not sow the feature so much so I bought the standard.

  When you try to install Adobe Standard XI, he says: "Setup has detected that you already have a more functional product installed. Steup will stop now. "I have a trial Pro installed but do not sow the feature so much so I bought the standard.

  Uninstall versions acrobat and reader, if you have a win os clean (Download Adobe Reader and Acrobat tool - Adobe Labs), and then install acrobat std.

• I get the "invalid personalization information" error when I start my photoshop cs8. I can't find my disc of origin of re - install, but do not have the serial number. Can I download a trial version and then enter my serial number?

  I get the "invalid personalization information" error when I start my photoshop cs8. I can't find my disc of origin of re - install, but do not have the serial number. Can I download a trial version and then enter my serial number?

  If this is the first version of CS, then you will need to check the following.  In my view, that it applies to CS also even if it specifies CS2...

  Error: Unavailable activation server | CS2, Acrobat 7, hearing 3 - l http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm

• I installed Muse (no testversion) with the creative application of cloud, but this isn't the latest version

  I installed Muse (no testversion) with the creative application of cloud, but this isn't the latest version (it's v7.4). I already uninstalled and installed from Muse and creative cloud App, but it is not always the latest version. Anyone know what to do?

  Hello Larnoa,

  You are on a 32-bit system?

  Latest version of muse needs a 64-bit computer. Please see the system requirements, the link described.

  https://helpx.Adobe.com/Muse/system-requirements.html

  7.4 muse's version the most recent can be installed on a 32-bit computer.

  Kind regards

  Vivek

• I bought Adobe Lightroom, but when I connect, enter the redemption code and then click on download, it's a creative cloud Installer.  I have not bought the creative cloud service, just one single use computer.

  I bought a license for Adobe Lightroom 6 software, however when I followed the instructions, enter the redemption code.  And he said: 'You have redeemed successfully from Lightroom 6.' but when I click on download it comes up with a CreativeCloudInstaller.dmg (I'm on a Mac).  I have not bought the creative Cloud service, just a reusable software license Lightoom 6.  Is this correct? It doesn't seem to be a way to simply contact Adobe to find out.  I don't want to install the wrong thing

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• install in vain to assess the creative cloud

  I have tried for two days to install in vain to assess the creative cloud. the error that is displayed when the download is the 201 already deliguei the firewall am in an administrator account hooked all the software only to process the download and continuous error, I have a reasonable machine with i7 processor and ram 16. I don't know what to do.

  Hello

  Please see the help document that below that explains the error Code 201:

  Download error, installation or update of Cloud Creative applications

  You can also see the thread below where this issue has been addressed:

  Error 201

  Error 201; CC constantly disconnected desktop application, will not download again

• Yesterday, I installed Photoshop CC (2014) through the creative cloud app. Now, when in Lightroom when I go to "change in" and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments", it opens Photoshop CC (2014) but my picture does

  Yesterday, I installed Photoshop CC (2014) through the creative cloud app. Now, when in Lightroom when I go to "Edit in" and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments", it opens Photoshop CC (2014) but my picture does not appear?  My picture is displayed when I click on "copy edit" or "edit original".

  How can I fix this so that I can open a photo in Lightroom WITH Lightroom adjustments? Thank you!

  My problem has been resolved by Adobe engineers. It seems that automatic resettlement carried out by sets of upgrade to win 10 everything to "run as Administrator". The simple solution, they told me was to disable this limitation and now everything works as it should.

• I bought creative photography cloud and I managed to install Lightroom, but I am unable to install Photoshop (which must be included in the package) - the question is that, in the creative menu cloud app PS is always the trial version (which will be ex

  I bought creative photography cloud and I managed to install Lightroom, but I am unable to install Photoshop (which must be included in the package) - the problem is that in the creative menu cloud soft PS is always the trial version (which ends in 3 days) and the only option is to click on the 'buy now '. How can I download the full version of PS cc?

  Hi filippof9777091

  Please try the following steps to resolve this problem:

  1. Rename the folder SLCache in SLCacheold, present at the following location:

  Windows: C:\Program Files (x 86) \Common Files\Adobe

  Mac: System/Library/Application Support / Adobe

  2. Rename SLStore file toSLStoreold, present at the following location:

  Windows: C:\ProgramData\Adobe

  Mac: System/Library/Application Support / Adobe

  3 Rename the OOBE OOBEOLD folder

  Windows : C:\Users\User name\AppData\Local\Adobe

  MAC: ~/Library/Application Support/Adobe

  Later, please try: connect and disconnect activate Cloud Creative applications

  Kind regards

  Rahul

• "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud "."    Then on the new facility to download. the process stops and repeats this message...

  I get the error message ' Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative cloud '.    Then on the new facility to download. the process stops and repeats this message...

  

  Hi Jory,

  Run the first CC cleaning tool to remove Adobe Creative cloud completely from your machine.

  Use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

  Once it is completely removed, you can download the installer from the help below document:

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Kind regards

  Sheena

• How cancel my creative subscription of clouds because it is impossible for me to do so by the Creative Cloud manage Plan (Plan details - Plan to cancel)?

  Hello

  How cancel my creative subscription of clouds because it is impossible for me to do so by the Creative Cloud manage Plan (Plan details - Plan to cancel)?

  Thank you

  Contact the Support from Adobe directly through chat or by phone.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I changed the creative editing Cloud student and teacher for creative photography plan cloud 21 may 2015 that nothing seems to have changed.  My lightroom is the old version, trying to load LR - 6.  When I log on in Photoshop, I get error message tha

  I changed the creative editing Cloud student and teacher for creative photography plan cloud 21 may 2015 that nothing seems to have changed.  My Lightroom is the old version, trying to load LR - 6.  When I sign in Photoshop, I get an error message that my account is not found. (Because I cancelled it and joined CC?).   I keep going in circles.

  Now better contact Adobe technical support, they can access your computer remotely and fix the problem.

  Click on the button still need help and select the Chat option:

  https://helpx.Adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing-activation_stillNeedHelp

  or

  Contact the customer service

• When I have the creative menu Cloud pulled up, I click on APPS and keep continually make me a "download error. Please retry to try again, or contact customer service. I am trying to download a new application InDesign and have also tried this through Adob

  When I have the creative menu Cloud pulled up, I click on APPS and keep continually make me a "download error. Please retry to try again, or contact customer service. "I am trying to download a new application InDesign and have also tried via the Adobe website on my account, but he has not yet worked.

  Download error in the applications tab of Creative Cloud Desktop Application

  https://helpx.Adobe.com/creative-cloud/kb/download-error-apps-tab.html

• I'm unable to accept an invitation from the creative team Cloud.

  I'm unable to accept an invitation from the creative team Cloud. By clicking on the button I accept in enamel just takes me to the folder 'Assets' of my adobe account, but my account still says I have a free subscription. I tried it again periodically during a few days spent with the same result.

  Please try another browser to open this link, you as the administrator to send the invitation. If that doesn't work well not want to Contact Customer Care