Impossible to install the tools of diagnosis HP printer HP Update

Today HP update request prompted me to install three updates related to my Deskjet 3520. Two of them apparently installed OK, but the third downloads ("HP printer Diagnostic Tools"), but fails after installation began immediately.

Manual download of the tool seems to work, but there is no success message and update HP still shows it as missing afterwards. It's on Windows 8 Enterprise x 64.

This update is supposed to install a shortcut on the desktop to launch of diagnostic page.   You can find that here: www.hp.com/go/tools .

I don't know why the update does not work, but I suggest you select the option 'Hide' so it is no longer present and adding the link above to your favorites if you want to save it.

Tags: HP Printers

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